杨俊峰制图 最近，一群特殊的AI（人工智能）"引路人"——AI训练师悄然走红。他们专注于将人类的语言习惯、思 维模式与情感倾向注入算法模型，通过海量数据的精准标注、场景化的任务设计，帮助机器突破"机械 执行"局限，真正理解人类意图。 从智能客服的对话逻辑到自动驾驶的环境判断，从医疗影像的分析辅助到教育平台的个性化推荐，AI 训练师正以专业能力搭建起人机沟通的桥梁，让人工智能更"懂"人。当下，这一新兴职业正随着人工智 能产业的爆发式增长，成为连接技术与人文的重要纽带，推动科技向更有温度的方向演进。近日，本报 记者采访了几名来自不同地区和行业的AI训练师，让我们一起来听一听他们的故事。 百度山西数据标注基地数据标注师 郭 梅 "转行不转弯，AI带我认识时代，我教它认识世界" 今年38岁的郭梅原就职于山西传统矿业单位，每天"抬头是山，低头是煤"。 现在，她成为了一名数据标注师，很多人也叫她"人工智能训练师"。面对年龄+转型的双重难题，用郭 梅自己的话说，从没想过自己的工作能跟自动驾驶、人工智能有关。 2018年9月，百度与山西省转型综合改革示范区签约，在当地建立了数据标注基地，机缘巧合之下，郭 梅加入数据标注基地， ...

Core Insights - The customer contact centers are transitioning from cost centers to strategic hubs that drive customer experience and business growth due to advancements in AI technology [1][2] - A new collaborative model combining "business experts + AI employees" is being adopted, enhancing efficiency and customer satisfaction [2][3] - AI trainers play a crucial role in this transformation, acting as managers and coaches for AI employees, ensuring they meet business objectives and create real value [3][4] Industry Trends - The reliance on human resources in customer contact centers has led to inefficiencies and a bottleneck in productivity, prompting the need for AI integration [1][2] - Leading companies are upgrading their organizational structures to leverage AI, resulting in improved competitiveness and operational efficiency [1][2] Role of AI Trainers - AI trainers are essential for the successful implementation of AI technologies, requiring a blend of industry knowledge, dialogue logic, and semantic understanding [3] - The demand for skilled AI trainers is increasing, making them a scarce resource in the market [3][4] Training Opportunities - The Tianrun Runtong AI Trainer Elite Program offers a solution for companies looking to enhance their customer service capabilities and for professionals aiming to acquire core AI skills [4][10] - The program promises a threefold increase in training conversion rates compared to conventional courses [9]