Digital Labor

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X @Ethereum
Ethereumยท 2025-08-06 16:33
Core Idea - Proposes building a decentralized labor revolution using autonomous AI agents on Ethereum [2] - Envisions a future where digital labor is performed by AI agents earning crypto and sharing revenue [2] - Suggests a marketplace for discovering, comparing, and utilizing AI agents for various tasks [6] Technological Foundation - AI agents would operate as micro-businesses with specialized logic, wallets, and smart contracts [3] - Ethereum would provide the foundation for transparent logic, onchain ownership, DAO governance, composability, and programmable money [8][11] - Agents could be protocol-native, paying gas, staking to compete, and interacting directly with protocols [9] Potential Applications - Examples include AI agents for fetching token updates, processing raw CSVs, and generating outreach [4] - Users would pay with ETH/stablecoin, with payouts logged onchain and split between creators and infrastructure [5] - Creators could launch their own AI agents, set pricing, earn passively, and own via NFT or DAO [7]
Salesforce's Head of AI Sees Digital Labor Revolution
Bloomberg Televisionยท 2025-07-09 21:32
AI Adoption & Impact - Salesforce is undergoing a massive internal transformation by adopting AI to unlock a new labor model where AI and humans work together [2] - 25% of code is currently being written by AI within Salesforce [4] - Over half of the jobs filled at Salesforce in Q1 were internal, indicating new mobility within the company [4] Agent Force Performance & Customer Impact - Agent Force processed 1 million service requests last week with an 85% resolution rate [3] - Agent Force achieves a 65% faster time to resolution for service requests [3] - Agent Force has over 8,000 paying customers [12] - Grupo Globo in Brazil is using Agent Force to achieve a 22% lift in customer retention [14] Market Opportunity & Strategy - The market opportunity for digital labor is estimated at $6 trillion [6] - 84% of CIOs see AI as being as significant to their business as the Internet [6] - Salesforce views digital labor as the next major breakthrough, similar to the Internet and mobile phones [5] - Salesforce introduced Agent Force three with a key feature called command center to manage agents [10]
Salesforce (CRM) 2025 Conference Transcript
2025-06-10 18:47
Summary of Salesforce (CRM) 2025 Conference Call Company Overview - **Company**: Salesforce (CRM) - **Event**: 2025 Conference Call - **Date**: June 10, 2025 Key Points Industry and Technology Trends - The evolution of AI technology has significantly impacted enterprise operations, particularly through the introduction of generative AI and agentic technologies like AgentForce [4][5][7] - The convergence of data and processing power over the last decade has enabled advancements in machine learning and AI applications [4][5] - Generative AI has shifted from basic applications to more complex, autonomous experiences that enhance productivity and customer engagement [5][7][10] AgentForce and Differentiation - AgentForce is positioned as a unique offering that integrates deeply with Salesforce's existing applications, enhancing user experiences across sales, service, marketing, and analytics [19][20] - The platform leverages Salesforce's data cloud, which is designed to activate existing customer data rather than requiring data migration [48][50] - Key differentiators include a focus on user experience, openness in data handling, and a robust AI framework that ensures data safety and accuracy [26][28][70] Customer Adoption and Challenges - Despite a large installed customer base, adoption of AgentForce has been gradual, with many customers still in the proof-of-concept phase [55][56] - Common barriers to adoption include understanding the technology's ROI, identifying use cases, and integrating AI into existing workflows [34][39][61] - Salesforce is actively engaging with customers through workshops and ideation sessions to accelerate understanding and adoption [35][36] Data Cloud Importance - The Data Cloud is crucial for enabling the full potential of AgentForce, allowing customers to leverage their existing data infrastructure without duplication [44][50] - It facilitates the integration of unstructured data and enhances customer interactions by providing a comprehensive view of customer information [55][56] Future Outlook - The focus for 2025 is on scaling production and enhancing observability of AI applications, with an emphasis on continuous improvement and learning [30][31] - The company anticipates that as customers move from experimentation to deployment, the impact of AgentForce will become more pronounced, particularly in enhancing operational efficiency and customer experiences [55][56] Customer Examples - A wealth management firm utilizes AgentForce to provide comprehensive client summaries, enhancing advisor-client interactions [82][83] - A bank is implementing digital agents to expand market reach and improve customer service without increasing human capital, demonstrating the potential of digital labor [84][88] Conclusion - Salesforce is positioned to lead in the AI and data integration space, with a strong focus on enhancing customer experiences and operational efficiencies through innovative technologies like AgentForce and Data Cloud [19][20][55]
salesforce(CRM) - 2026 Q1 - Earnings Call Transcript
2025-05-28 22:02
Financial Data and Key Metrics Changes - The company reported Q1 revenue of $9,830,000,000, an increase of 8% year over year [22][57] - Subscription and support revenue grew by 9% in constant currency [22][58] - Remaining performance obligation (RPO) reached $60,900,000,000, up 13% year over year [24][61] - Current remaining performance obligation (CRPO) ended at $29,600,000,000, up 12% year over year [61] - Operating cash flow was $6,500,000,000, a 4% increase year over year [61] - The company raised its fiscal year 2026 revenue guidance by $400,000,000 to a range of $41,000,000,000 to $41,300,000,000 [62] Business Line Data and Key Metrics Changes - Strong growth was observed in the small and medium market business, achieving double-digit new bookings growth [23][24] - Data Cloud surpassed 22,000,000,000,000 records, up 175% year over year [30] - AgentForce reached over $100,000,000 in annual operating value (AOV) [29] - Data Cloud and ARR grew more than 120% year over year, contributing over $1,000,000,000 to the business [32] Market Data and Key Metrics Changes - Strong new business growth was noted in the UK, France, Canada, and Asia Pacific, particularly South Asia [60] - The company experienced strong performance in the Communications and Media and Health and Life Sciences sectors, while Retail and Consumer Goods and Public Sector showed more measured performance [60] Company Strategy and Development Direction - The acquisition of Informatica for $8,000,000,000 is seen as a transformational step to enhance the company's AI and data capabilities [8][20] - The company is focused on maintaining a disciplined approach to acquisitions and capital allocation, emphasizing customer success and strategic fit [17][20] - The integration of AgentForce and Data Cloud is expected to drive significant growth and market differentiation [20][32] Management's Comments on Operating Environment and Future Outlook - Management expressed excitement about the growth opportunities in AI and enterprise software, highlighting the importance of data transformation for businesses [12][26] - The company is committed to maintaining margin and cash flow frameworks while pursuing growth initiatives [70][74] - Management noted that the current economic environment has not significantly impacted customer behavior, maintaining confidence in the pipeline [94][95] Other Important Information - The company introduced a new consumption-based pricing model, Flex credits, to enhance customer experience [27] - The company is focused on operational excellence to maximize shareholder value, with a strong emphasis on efficiency and profitability [54][61] Q&A Session Summary Question: When will AgentForce and Data Cloud become bigger drivers for overall growth rates at Salesforce? - Management acknowledged the importance of growth and emphasized the need for balanced execution while focusing on distribution and investment in sales capacity [68][70] Question: Have macroeconomic uncertainties affected customer behavior? - Management reiterated the strength of their balanced portfolio and strong momentum in data and AI, expressing confidence in their guidance despite headwinds [93][94] Question: How will the combined portfolio of Tableau, MuleSoft, and Informatica change the game for the company? - Management highlighted the integration of Tableau into the core Salesforce functionality and its role in enhancing the agentic layer, which is crucial for customer engagement [99][100]
salesforce(CRM) - 2026 Q1 - Earnings Call Transcript
2025-05-28 22:02
Financial Data and Key Metrics Changes - The company reported Q1 revenue of $9,830,000,000, an increase of 8% year over year [22] - Subscription and support revenue grew by 9% in constant currency [22] - Non-GAAP operating margin for the quarter was 32.3% [23] - Remaining performance obligation (RPO) reached $60,900,000,000, up 13% year over year [24] - Current remaining performance obligation (CRPO) was $29,600,000,000, up 12% year on year [61] - Operating cash flow was $6,500,000,000, a 4% increase year over year [61] - The company raised its fiscal year 2026 revenue guidance by $400,000,000 to a range of $41,000,000,000 to $41,300,000,000 [62] Business Line Data and Key Metrics Changes - Strong growth was observed in the small and medium market business, achieving double-digit new bookings growth [23] - Data Cloud surpassed 22,000,000,000,000 records, up 175% year over year [30] - Data Cloud and ARR grew more than 120% year over year, contributing over $1,000,000,000 to the business [32] - 30% of Q1 AgentForce new bookings came from existing customers increasing their consumption [31] Market Data and Key Metrics Changes - Strong new business growth was noted in the UK, France, Canada, and Asia Pacific, particularly South Asia [60] - Comms and Media and Health and Life Sciences industries performed well, while Retail and Consumer Goods and Public Sector showed more measured performance [60] Company Strategy and Development Direction - The acquisition of Informatica for $8,000,000,000 is seen as a transformational step to enhance the company's AI and data capabilities [8][20] - The company aims to leverage its operational excellence and M&A integration playbook to achieve accretion on non-GAAP operating margin and free cash flow by year two post-close of the Informatica deal [18] - The focus is on delivering customer success and accelerating AI adoption to drive growth [49] Management's Comments on Operating Environment and Future Outlook - Management expressed excitement about the growth opportunities in AI and enterprise software, emphasizing the importance of data readiness for AI transformations [12][30] - The company is committed to maintaining margin and cash flow frameworks while pursuing growth [71] - Management highlighted the strong pipeline and momentum in small and medium business segments, indicating a positive outlook for future growth [79] Other Important Information - The company introduced a new consumption-based pricing model called Flex credits [27] - The company is focused on responsible capital allocation, maintaining a clear focus on efficiency and profitable growth [61] Q&A Session Summary Question: When will AgentForce and Data Cloud become bigger drivers for overall growth rates? - Management acknowledged the importance of growth and indicated that they are committed to maintaining margin frameworks while focusing on distribution and hiring more salespeople to accelerate growth [70][72] Question: Have macro uncertainties affected customer behavior? - Management reiterated confidence in their balanced portfolio and strong momentum with data and AI, factoring in headwinds but remaining optimistic about guidance [95][96] Question: How will the combined portfolio of Tableau, MuleSoft, and Informatica change the game? - Management highlighted the integration of Tableau into the core functionality of Salesforce and its importance in the agentic layer, emphasizing the synergy with Data Cloud and MuleSoft [100][101]
salesforce(CRM) - 2026 Q1 - Earnings Call Transcript
2025-05-28 22:00
Financial Data and Key Metrics Changes - The company reported Q1 revenue of $9,830,000,000, an increase of 8% year over year [20] - Subscription and support revenue grew by 9% in constant currency [21] - Non-GAAP operating margin for the quarter was 32.3% [22] - Remaining performance obligation (RPO) reached $60,900,000,000, up 13% year over year [22] - Current remaining performance obligation (CRPO) grew by 12% year over year in nominal terms [56] - Operating cash flow was $6,500,000,000, a 4% increase year over year [56] - The company raised its fiscal year 2026 revenue guidance by $400,000,000 to a range of $41,000,000,000 to $41,300,000,000 [57] Business Line Data and Key Metrics Changes - Strong growth was observed in the small and medium market business, achieving double-digit new bookings growth [21] - Data Cloud surpassed 22,000,000,000,000 records, up 175% year over year [28] - AgentForce reached over $100,000,000 in annual operating value (AOV) [27] - Data Cloud and ARR grew more than 120% year over year, contributing over $1,000,000,000 to the business [30] Market Data and Key Metrics Changes - The company saw strong new business growth in the UK, France, Canada, and Asia Pacific, particularly South Asia [55] - Comms and Media and Health and Life Sciences industries performed well, while Retail and Consumer Goods and Public Sector showed more measured performance [55] Company Strategy and Development Direction - The acquisition of Informatica for $8,000,000,000 is seen as a transformational step to enhance the company's AI and data capabilities [7][10] - The company aims to achieve accretion on non-GAAP operating margin, non-GAAP EPS, and free cash flow by year two post-acquisition [17] - The focus is on operational excellence and a disciplined approach to mergers and acquisitions [16] Management's Comments on Operating Environment and Future Outlook - Management expressed excitement about the growth opportunities in AI and enterprise software, emphasizing the importance of data transformation for AI success [11][24] - The company is committed to maintaining margin and cash flow frameworks while pursuing growth [64] - Management highlighted the strong momentum in data and AI, with expectations for continued contributions from AgentForce [90] Other Important Information - The company introduced a new consumption-based pricing model called Flex credits [25] - The company plans to add FedRAMP high authorization for AgentForce to cater to the U.S. public sector [26] - The company has seen significant customer success stories, including partnerships with major companies like PepsiCo and Falabella [39][42] Q&A Session Summary Question: When will AgentForce and Data Cloud become bigger drivers for overall growth rates? - Management acknowledged the importance of growth and emphasized a balanced execution approach while focusing on distribution and investment in sales capacity [64][66] Question: Have macro uncertainties affected customer behavior? - Management noted a balanced portfolio and strong momentum in data and AI, which provides confidence in guidance despite headwinds [90] Question: How will the combined portfolio of Tableau, MuleSoft, and Informatica change the game? - Management highlighted the integration of Tableau into the core Salesforce functionality and its role in enhancing the agentic layer and data strategy [95][100]