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北京环球影城致歉
第一财经· 2025-10-11 06:13
Core Viewpoint - The article discusses an incident at Beijing Universal Studios where a ride, "Jurassic World," experienced a malfunction, leading to guests being suspended for nearly half an hour in the rain. The park's response emphasized safety and the automatic system's role in pausing the ride for checks [2]. Group 1 - The "Jurassic World" ride malfunctioned on the evening of October 9, triggering an automatic pause due to a signal detected by the equipment control system [2]. - Guests were safely guided off the ride by staff after it was halted in a designated safety area [2]. - Beijing Universal Studios expressed sincere apologies for the inconvenience caused to visitors [2].
北京环球影城回应设备故障原因并致歉!被困游客:希望能退票
Nan Fang Du Shi Bao· 2025-10-11 05:36
Core Points - Seven tourists were stranded for over half an hour on the "Jurassic Flight" ride at Universal Beijing Resort due to a technical malfunction, which has raised public concern [1][2] - The ride's control system detected a warning signal, triggering an automatic safety pause, and the ride was secured in a designated safe area while staff assisted in evacuating the guests [1][2] - Affected tourists expressed dissatisfaction with the park's handling of the situation, particularly regarding compensation, as they were only offered small toys instead of ticket refunds [1][2] Summary by Sections - **Incident Description** - Seven tourists were trapped on the "Jurassic Flight" ride during rain for over half an hour due to equipment failure [1] - Tourists reported feeling significant psychological and physical distress during the incident [1] - **Company Response** - Universal Beijing Resort stated that the ride's control system automatically paused operations upon detecting a warning signal, prioritizing safety [2] - The company expressed apologies for the inconvenience caused to the affected guests [2] - **Customer Reactions** - Tourists demanded refunds for their tickets but were informed by staff that this request could not be accommodated [1][2] - One tourist reported that the park's response felt dismissive, and they only received minor compensation in the form of toys [1]
北京环球影城就“飞越侏罗纪”停驶事件致歉:因安全保护程序启动
Xin Jing Bao· 2025-10-11 02:20
Core Viewpoint - The incident involving the "Jurassic World" ride at Universal Beijing Resort was due to a malfunction in the equipment control system, which triggered an automatic safety pause to ensure visitor safety [1] Group 1 - On October 9, the "Jurassic World" ride experienced a malfunction during operation, leading to a temporary halt [1] - The equipment control system detected a warning signal, prompting the automatic suspension of the ride for inspection [1] - Universal Beijing Resort expressed apologies for the inconvenience caused to affected visitors and emphasized the importance of safety measures [1] Group 2 - Visitors reported being suspended on the ride for approximately half an hour in the rain due to the malfunction [1]
第二十七届哈尔滨冰雪大世界:规模扩大 票价不变
Zhong Guo Xin Wen Wang· 2025-10-10 09:24
Core Points - The 27th Harbin Ice and Snow World has officially announced its opening on October 10, with plans to expand its scale and enhance services while keeping the standard adult ticket price unchanged at 328 yuan [1][2]. Group 1: Event Highlights - This year's event will feature the largest park area in its history, providing visitors with a broader space for activities [2]. - The number of ice sculptures and snow constructions will increase compared to previous years, incorporating diverse technological elements to enhance interactive experiences [2]. - The range of ice and snow entertainment projects will continue to expand, with a richer variety of ice and snow performances [2]. - The park will improve its intelligent service quality, covering all aspects of the visitor experience to provide more attentive and efficient support [2]. Group 2: Future Plans - The 27th Harbin Ice and Snow World is currently in full preparation and is set to launch during the 2025-2026 winter season, inviting domestic and international tourists to join the "ice and snow appointment" [2].
北京环球影城客服就“设备雨中悬停”致歉!游客:还闻到糊味
Nan Fang Du Shi Bao· 2025-10-10 08:04
Core Points - A visitor reported being stuck on the "Jurassic Flight" ride at Universal Beijing Resort for over half an hour due to equipment failure during rain [1] - The resort's guest services acknowledged the incident and expressed apologies, attributing the ride's stoppage to operational adjustments [1][2] - Affected visitors expressed dissatisfaction with the compensation offered, which included only small plush toys, and some sought refunds [2] Group 1 - The incident involved seven visitors being stranded at a height of five to six stories during rain, leading to significant distress [1] - Visitors reported that the rescue process was frightening, with the ride moving in an unstable manner [1] - One visitor filed a complaint with the local hotline, which indicated that the equipment failure was a common mechanical issue exacerbated by weather conditions [2] Group 2 - The resort's customer service stated that they were unaware of the specific details of the incident but emphasized that compensation would be based on what was provided on-site [2] - As of October 10, the "Jurassic Flight" ride had resumed operations [2]
海昌海洋公园:上海公园3家主题酒店国庆假期前后连续12天满房
Xin Lang Cai Jing· 2025-10-09 14:13
Core Viewpoint - Haichang Ocean Park reported a nearly 10% year-on-year increase in total revenue during the 2025 National Day holiday, indicating structural optimization and an increase in customer value [1] Group 1: Revenue Growth - Ticket and annual card revenues are the fastest-growing segments, reflecting enhanced visitor loyalty and willingness to return [1] - Shanghai Haichang Ocean Park saw a 41% year-on-year increase in visitor numbers on the first day of the National Day holiday, with peak visitor flow occurring from October 2 to October 4, averaging over 40,000 visitors per day [1] - Nighttime visitor numbers at Shanghai Haichang Ocean Park increased by 20% year-on-year [1] Group 2: Hotel Performance - The three themed hotels at Shanghai Haichang Ocean Park achieved full occupancy for 12 consecutive days during and around the National Day holiday, with room rates increasing by 11% year-on-year [1] - The marine-themed hotel in Zhengzhou Haichang Ocean Park recorded a 12% increase in room nights sold, setting a new historical record [1] Group 3: Other Parks Performance - Dalian Discovery Kingdom and Dalian Laohutan Polar Ocean Park reported revenue growth of nearly 20% year-on-year [1]
小梅沙海洋世界焕新一周年:见证海洋焕新 开启双节狂欢
Zhong Guo Zhi Liang Xin Wen Wang· 2025-10-09 03:35
Core Insights - Shenzhen Xiaomeisha Ocean World celebrated its one-year anniversary, attracting over 100,000 visitors during its trial operation last year and achieving multiple accolades, including being named a top marine attraction by Meituan and Ctrip for 2025 [1][9] Group 1: Visitor Experience and Attractions - The park has introduced new marine animal exhibits, including the "Snow Country Four Treasures" and various other marine species, expanding its collection to 150,000 marine animals [1][3] - New performances have been launched, such as "Meisha's Eye" featuring belugas, and "Ocean Sports Games" showcasing sea lions and walruses, enhancing the entertainment offerings [3][9] - The park has upgraded its interactive technology experiences, including the "Polar Flight" cinema and new amusement rides, appealing to a wide range of visitors [5][7] Group 2: Special Events and Promotions - To celebrate its anniversary, Xiaomeisha Ocean World is hosting the "Xiaomeisha Sea and Fire Carnival" during the National Day and Mid-Autumn Festival, featuring immersive activities and themed events [9][10] - The park has introduced a new ticketing system allowing visitors to access both the ocean world and the beach, enhancing the overall experience [7][9] - Special promotions include discounted tickets for the holiday season, with significant price reductions for early bird and family packages [15]
游客热情点燃主题公园热度 乐高乐园多品类门票早早售罄 海昌海洋公园客流营收双丰收
Jie Fang Ri Bao· 2025-10-08 02:28
Group 1 - The National Day holiday coinciding with the Mid-Autumn Festival has led to a surge in visitor enthusiasm, particularly in Shanghai's theme parks, with Shanghai LEGO Land Resort and Shanghai Haichang Ocean Park experiencing significant increases in attendance and revenue [1][2] - Shanghai LEGO Land Resort has launched the "Golden Autumn Parent-Child Carnival" event, allowing visitors to create traditional Mid-Autumn Festival items using LEGO bricks, enhancing the festive experience [1] - Shanghai Haichang Ocean Park has introduced nearly 200 performances and interactive games during the holiday, achieving a 41% year-on-year increase in visitor numbers on the first day of the holiday [2][3] Group 2 - The park features a variety of marine life attractions, including orcas, polar bears, and penguins, providing a unique experience for visitors [2] - A new male manatee, recently born, has been introduced to the park, attracting families and adding vitality to the holiday experience [2]
海南长影奇幻乐园员工李慧敏忙碌的中秋夜——旋转木马旁的“错峰”晚餐
Hai Nan Ri Bao· 2025-10-07 00:52
Core Viewpoint - The article highlights the dedication of employees at Hainan Changying Fantasy Park during the Mid-Autumn Festival, showcasing their commitment to ensuring a joyful experience for visitors despite personal sacrifices [1][2]. Group 1: Employee Experience - Employee Li Huimin, a 95-born worker, shares her experience of working during the festival, emphasizing the need for flexible meal times based on visitor flow [1]. - Li has spent six Mid-Autumn Festivals on the job, reflecting on how her child has grown accustomed to her work schedule and supports her [1]. - The park's operations require teamwork, with employees taking turns to ensure that all positions are filled, even during busy periods [1]. Group 2: Operational Insights - The park employs nearly 160 staff members during the holiday, all of whom are actively engaged in their roles to maintain a safe and enjoyable environment for guests [2]. - The park's attractions, such as the carousel, are experiencing high visitor numbers, with over a thousand guests being served daily [1]. - Employees, including kitchen staff and maintenance workers, are working diligently behind the scenes to support the overall visitor experience during peak times [2].
上海海昌海洋公园国庆火爆 最长节目单成吸客法宝
Zhong Guo Xin Wen Wang· 2025-10-05 13:11
Core Insights - The tourism market in China experienced a surge during the National Day Golden Week, with Shanghai Haichang Ocean Park achieving significant increases in both visitor numbers and revenue [1][10] - The park implemented innovative cultural and patriotic themed performances, resulting in a record number of shows and interactive games, enhancing visitor experience [6][9] Visitor Statistics - On the first day of the National Day holiday, the park saw a 41% year-on-year increase in visitor numbers, with hotel room prices rising by 11% over the eight-day holiday period [1][10] - The park's three themed hotels achieved full occupancy for 12 consecutive days during the holiday, with a notable 11% increase in room prices compared to 2024 [10] Performance and Attractions - The park featured over 200 performances and interactive games, doubling the number of performers to enhance visitor engagement, leading to a 20% increase in night-time attendance [6][7] - New attractions included the debut of a male manatee, which attracted families and added a fresh element to the park's offerings [3] Thematic Events - The park hosted the "Whale Song Red Song Festival," where visitors participated in singing patriotic songs alongside performing whales, creating an immersive experience [5] - A unique mechanical beast parade showcased advanced technology and artistic themes, enhancing the overall visitor experience [5] Extended Operations - The park extended its night operations to 21:00 and increased performance frequency by 200% to accommodate the expected high visitor flow [13] - A 44-day extended night event was introduced, featuring traditional performances and interactive activities, maximizing visitor engagement and spending [9] Operational Preparedness - To manage the anticipated influx of visitors, the park added 4,000 temporary parking spaces and optimized entry and exit processes [13] - Additional staff were deployed to enhance visitor experience and ensure smooth operations during peak times [13]