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中消协小程序上线“消协帮您找,扫码辨商品”新功能
Xin Hua Wang· 2025-10-27 09:41
Core Viewpoint - The launch of the "National Consumer Association Smart 315" mini-program introduces a new feature for consumers to verify online product information, enhancing consumer protection in e-commerce [1][2]. Group 1: New Feature Introduction - The mini-program allows consumers to scan product barcodes to access authoritative information from the National Commodity Database, facilitating the identification of exaggerated claims and discrepancies in product information [1]. - Ten e-commerce platforms will display barcodes for ten types of products, including safety helmets and electric bicycles, enabling consumers to verify product details in real-time [1]. Group 2: Consumer Feedback Mechanism - Consumer feedback will be synchronized with the coding center, which will initiate a data verification process for any reported discrepancies, temporarily suspending the data display rights of the inconsistent products [2]. - This mechanism encourages companies to fulfill their responsibility for information registration and optimizes the national commodity database dynamically, providing robust support for the regulation of online products [2].
凝心聚力,再启新程!佛山市消费者委员会顺利完成换届
Sou Hu Cai Jing· 2025-09-19 20:46
Core Points - The Foshan Consumer Council held its first plenary meeting of the sixth committee, establishing a solid foundation for consumer rights protection over the next five years [2][4] - The meeting emphasized the transition from basic consumption to quality and experience, aiming to create a new ecosystem for consumer rights protection [4] Consumer Environment Optimization - Foshan has created a benchmark for "safe consumption" with 45,887 units established under the "safe consumption commitment" and "offline no-reason return commitment," leading the province for three consecutive years [6] - The city ranked second in the 2024 national consumer satisfaction survey, maintaining the first position in the province for five consecutive years [9] Consumer Rights Protection Efficiency - A comprehensive dispute resolution mechanism has been established, with 13,473 effective complaints processed over the past five years, recovering economic losses of 43.8487 million yuan [10] - The city pioneered a lawsuit mechanism for prepaid consumption disputes, completing 18 batches of collective lawsuits involving 449 consumers and 3.3103 million yuan [11] Consumer Education - A total of 5 provincial, 22 municipal, and 51 district-level consumer education centers have been established, creating a multi-level legal education network [12] - The "safe consumption commitment" video competition reached over 27 million views, promoting a strong societal focus on safe consumption [12] New Committee Leadership - The new committee is led by the main leader of the Market Supervision Bureau, with representatives from various relevant departments, ensuring a diverse and professional composition [13] - The committee aims to enhance collaborative efforts, focus on consumer pain points, empower member units, and innovate service delivery to improve consumer rights protection [13] Future Directions - The new committee is encouraged to leverage Foshan's unique characteristics to stimulate consumption potential and drive high-quality economic development [14] - The council will continue to prioritize consumer interests and strive to advance consumer rights protection initiatives to lead in the province and nationwide [14]