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镇原县创新构建“协会+ODR”协同共治体系 力促蜜饯行业消费维权效能提升
Zhong Guo Shi Pin Wang· 2025-06-10 03:41
Group 1 - The core viewpoint is the introduction of the "Association + ODR" collaborative governance model to enhance the quality and safety of candied fruit products, ensuring consumer rights [1] - The model integrates over 20 member companies, including 7 ODR companies, to establish a self-regulation and online mediation mechanism, leading to a reduction in average complaint handling time from 5 working days to 3 [1] - The next step involves guiding more member companies to join the ODR system, aiming to add 5 new ODR companies within the year to strengthen source governance [1] Group 2 - The implementation of a closed-loop management system includes "pre-commitment, in-process supervision, and post-visit follow-up," with 100% of candied fruit producers signing a quality safety commitment [2] - A total of 5 special actions were conducted, discovering and rectifying 31 issues, enhancing regulatory effectiveness through a collaborative approach [2] - A dual-track mediation model is established, combining industry and administrative mediation to improve the professionalism and credibility of dispute resolution [2] Group 3 - The market supervision bureau plans to deepen the tripartite governance model involving government regulation, industry self-discipline, and corporate responsibility [3] - The focus will be on cultivating quality ODR companies, establishing industry service standards, and creating a smart regulatory platform for efficient oversight [3] - These initiatives aim to support the high-quality development of the "Zhenyuan Candied Fruit" regional brand and create a safer consumer environment [3]