Group 1 - The insurance industry is transitioning from a low-frequency interaction model to a high-frequency service model, creating new competitive barriers and enhancing customer engagement [1][9][12] - The concept of "value co-creation" is emphasized, where both customers and insurance companies benefit from enhanced service experiences [1][13][15] - China Ping An has positioned service as equally important as product innovation, launching the "Three Savings" initiative to enhance customer experience and redefine business value [2][12][14] Group 2 - Ping An's "Three Savings" initiative focuses on providing services that are "worry-free, time-saving, and cost-saving," addressing common pain points in financial, medical, and elderly care services [3][4][8] - The company has implemented various service cases, such as global emergency rescue and health management, showcasing the integration of technology to improve service efficiency [4][6][19] - Ping An's service model is unique in the market, leveraging existing resources to create a comprehensive ecosystem for medical and elderly care without heavy capital investment [11][12][15] Group 3 - The evolution of insurance services is moving from a focus on claims to a core value of service, with a growing consensus among companies on the importance of integrating products and services [9][14] - Ping An's approach includes a robust O2O service network that connects various service points, enhancing customer experience and creating a seamless service flow [11][12][15] - The company has achieved significant customer engagement, with 63% of clients utilizing services from its medical and elderly care ecosystem, leading to higher contract numbers and asset management [15][24]

Core Viewpoint - China Ping An's recent performance in both A-shares and H-shares has been impressive, with A-shares up 25% and H-shares up over 38% since early April 2023, driven by favorable policies, increased capital, and improved fundamentals [3][4][10] Group 1: Policy, Capital, and Fundamentals - Recent policies have optimized the long-term investment environment for insurance funds, allowing for increased equity asset allocation and reducing short-term selling pressure [4][5] - The capital market has seen a reallocation towards insurance stocks, with public funds still underweight in this sector, indicating potential for further correction [5][6][8] - The resilience of insurance company earnings is expected to improve with the macroeconomic recovery, enhancing market expectations [9][10] Group 2: Diversification Strategy - Ping An's strategy of integrating healthcare and elderly care into its financial services is seen as a systematic restructuring rather than mere diversification, aiming to create a unique competitive advantage [3][14] - The healthcare and elderly care services are designed to enhance customer engagement and retention, providing additional value to insurance products [14][20] - The company has established a significant customer base, with nearly 2.45 billion individual clients, and a high percentage of these clients utilizing the healthcare and elderly care services [22][25] Group 3: Financial Returns from Healthcare Investment - The healthcare and elderly care initiatives are positioned to enhance the core financial business by improving customer acquisition and product competitiveness [23][24] - Ping An's low-capital-intensive model allows for sustainable growth and customer retention, with a focus on creating a comprehensive service ecosystem [25][26] - The integration of healthcare services into financial products is expected to drive long-term value creation and customer lifetime value [26]