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东航厦门分公司携手厦门高崎机场走进厦门大学开展值机服务进校园+品牌推广活动
Core Viewpoint - Eastern Airlines Xiamen Branch collaborates with Xiamen Gaoqi Airport to extend airline services to campus, enhancing travel convenience for students and promoting its brand influence [1][7]. Group 1: Service Innovation - The event features a pre-check-in service where staff assist students with check-in, seat selection, and baggage handling, allowing students to complete check-in procedures on campus with valid identification [3]. - This initiative aims to alleviate the hassle of long queues at airports during peak times, providing a more efficient travel experience for students [3]. Group 2: Brand Promotion - During the brand promotion segment, Eastern Airlines introduces exclusive service products such as "Teacher Good," "Student Benefits," and "Referrer Program" to faculty and students [5]. - The airline encourages participants to register for the "Oriental Mileage" membership, offering bonus miles and ticket discounts upon joining [5][6]. Group 3: Market Strategy - This campus check-in service and brand promotion activity is a significant step for Eastern Airlines in deepening its presence in the campus market and expanding its young customer base [7]. - The company is committed to providing personalized and differentiated quality services to various customer groups, with plans to explore more innovative service models in the future [7].
护航“五一”出行 呼和浩特机场升级服务
中国民航网 通讯员李宜静 报道:随着"五一"小长假脚步临近,旅游市场持续升温。面对即将到来的出 行高峰,呼和浩特机场早谋划、精部署,推出多项服务升级举措,致力于为旅客打造更顺畅、更贴心的 出行体验。 为应对客流高峰,呼和浩特机场提前做好全方位准备。在旅客出行高峰时段,动态调配值机资源,值机 分队长实时监测排队情况,灵活加开值机柜台,最大限度缩短旅客等候时间。同时,根据旅客流量灵活 调整关键节点服务引导人员配置,确保现场秩序井然。针对临近截载的"急客",中联值机特别推出"最 后召集"截载急办服务,工作人员举牌引领,全程协助办理值机手续,为旅客争取宝贵时间。 针对"五一"假期出行特点,呼和浩特机场重点加强三超行李规定宣传,引导旅客合理安排行李。对于团 队旅客,提供提前预约、预留座位等专属服务,有效减少排队等待时间。考虑到假期老年及儿童旅客占 比增加,进一步细化特殊旅客服务。值机服务引导员与鑫雁暖心向导流动岗密切关注老年旅客、轮椅旅 客等特殊群体,提供优先办理乘机手续、快速过检及全流程陪伴服务。此外,值机经理柜台及行李查询 部还为旅客免费提供创可贴、胶带、针线包、老花镜等应急物品,解决旅客不时之需。 针对假期行李增 ...