新京报贝壳财经讯(记者俞金旻)2月26日，记者从上海市消保委获悉，今年春节9天超长假期(2月15日至2 月23日)，上海市各级消保委共受理消费者投诉6036件，各联网企业快速响应，节日期间先行和解消费 争议1214件。 春节假期期间，优惠变"套路"？奶茶免单卡、消费券用不了也是主要问题之一，消保委共受理优惠活 动、消费券使用相关投诉487件。问题多为优惠券规则不透明、到店无法使用、优惠叠加后价格乱浮 动、平台系统故障导致用券失败。比如，消费者尉女士在某平台活动中获得奶茶免单卡，可下单时因平 台系统错误，没能用上免单卡，反而被扣了其他优惠券。尉女士十分不满，要求全额退款并返还优惠 券。 此外，线上消费投诉量仍居高不下。主要问题有商品质量有瑕疵、实物与宣传严重不符、商家售后联系 不上等。比如，消费者郑先生在某平台花109元购买巧克力礼盒，收到后发现和页面宣传完全不一样， 核对后竟是店里另一款仅售66.9元的礼盒。他联系商家售后，却一直得不到回复，遂要求退款。 其中，消保委受理宾馆住宿、交通运输、参观游乐等相关投诉364件。消费者反映的问题主要集中在： 行程变动退票退款遭拒、实际住宿与宣传不符、预订酒店无法入住、售 ...

【#千问回应系统崩了称正紧急加资源#】2月6日一早，阿里千问App"春节30亿元大免单"活动正式上 线，发放奶茶免单卡。活动上线不到4小时，网友通过千问APP已下单超过200万单。 据悉，活动期间，每个人可以领取21张无门槛的25元免单卡，相当于525元钱。有网友算了一笔账，如 果一家6口人参与千问免单活动，5分钟就可获得275元的无门槛免单卡，如果用来点蜜雪冰城柠檬茶， 可以免费喝84杯。 活动上线后，不少网友反馈，千问明显出现卡顿，"千问请客"页面无法点击，页面信息显示"系统开小 差了，稍后再试吧"。 千问微博刚刚回应，"我们正在紧急加资源，全力保障顺畅，请大家稍稍等待。"（每经综合，德塔） ...

Core Viewpoint - The topic "Ele.me crashed" has become a trending subject on Weibo, with users expressing frustration over order cancellations and delivery delays Group 1: User Experience Issues - Many users reported issues such as inability to cancel orders, long delivery times, and riders not accepting orders [2][3] - Users shared experiences of not receiving their meals on time, leading to dissatisfaction with the service [2] Group 2: Promotional Activities - Ele.me launched a promotional campaign in collaboration with Taobao Flash Sale, offering "free milk tea" to attract users [4][5] - The promotion gained traction, with "Taobao Flash Sale free milk tea" also trending on Weibo [7] - Other platforms like Meituan and JD.com introduced similar promotions, with Meituan offering 20 yuan coupons and JD.com launching a "first bite of fried chicken" campaign [9][11] Group 3: Market Dynamics - According to Galaxy Securities, the ongoing subsidy war in the food delivery sector is beneficial for leading tea brands, with daily order peaks expected to exceed 200 million in Q3 [13] - The report suggests that subsidy resources will increasingly concentrate on top tea brands due to their capacity to handle increased demand [13]