此外，针对工业设备联网率不高、高质量数据价值释放不够充分等问题，会议指出要坚持问题导向，实 施工业互联网与重点产业链"链网协同"行动，打造一批适配的工业互联网解决方案。同时，要构建工业 互联网安全保障体系，加快突破关键核心技术，推动实现关键信息基础设施自主可控。 12月4日，工业和信息化部党组开展理论学习中心组学习。会议指出，发展工业互联网是顺应引领新一 轮科技革命和产业变革、打造新质生产力的必然选择，是主动应对全球产业链和供应链重塑、服务新发 展格局的迫切需要，是统筹建设制造强国和网络强国、推进新型工业化的坚强支撑。 为进一步推动工业互联网的应用，会议要求，要将工业互联网与制造业数字化转型、智能制造、"人工 智能+制造"等工作有机结合，要横向统筹推进政策、设施、技术、应用、生态发展体系，纵向系统布 局网络、标识、平台、数据、安全功能体系。 工信部部长李乐成在主持会议时强调，要准确把握深入推进工业互联网创新发展工作的内在规律。要将 体制机制、市场规模、基础设施、技术产品等方面优势发挥好、利用好。 同时，要在自动化、信息化发展基础上，推动工业互联网与人工智能、5G、大数据、云计算等技术互 促发展。要加快工业互联 ...

会议要求，要坚持系统观念，积极谋划新阶段工作目标和重点任务，将工业互联网与制造业数字化转 型、智能制造、"人工智能+制造"等工作有机结合，加强部际、部内协同。要坚持守正创新，横向统筹 推进政策、设施、技术、应用、生态发展体系，纵向系统布局网络、标识、平台、数据、安全功能体 系。要坚持问题导向，解决工业设备联网率不高、高质量数据价值释放不够充分等问题，实施工业互联 网与重点产业链"链网协同"行动，打造一批适配的工业互联网解决方案。要坚持底线思维，构建工业互 联网安全保障体系，加快突破关键核心技术，推动实现关键信息基础设施自主可控。 人民财讯12月4日电，12月4日，工业和信息化部党组开展理论学习中心组学习。会议强调，要准确把握 深入推进工业互联网创新发展工作的内在规律。体系化是独特优势，要将体制机制、市场规模、基础设 施、技术产品等方面优势发挥好、利用好。时代化是内在动力，要在自动化、信息化发展基础上，推动 工业互联网与人工智能、5G、大数据、云计算等技术互促发展。融合化是根本要求，要加快工业互联 网创新发展，推动信息化和工业化、实体经济和数字经济、科技创新和产业创新、先进制造业和现代服 务业深度融合。 ...

Core Insights - The call center industry has seen significant investment activity from 2014 to 2023, with a total of 20 financing events amounting to over 1.3 billion yuan, with notable peaks in 2021 and 2023 [1][14] - The focus of investments has shifted towards call center outsourcing and AI-driven solutions, indicating a trend towards automation and efficiency in customer service [4][12] Investment Trends - The years 2021 and 2023 recorded the highest investment amounts of 310 million yuan and 410 million yuan respectively, driven by significant investments in value-added services and AI technologies [1][2] - In 2024, only two investment events were recorded, indicating a potential slowdown in investment activity [1] Investment Amounts - Single investment amounts in the call center sector were generally in the millions from 2014 to 2020, with notable increases to 160 million yuan in 2021 and 140 million yuan in 2023, largely due to major investments in companies like StarNet Communication and Voice Technology [2][7] - The average single investment amount is expected to drop back to the million level in 2024, reflecting a cautious market sentiment [2] Geographic Focus - Investment is primarily concentrated in Beijing (45%) and Shanghai (22%), highlighting the urban concentration of call center operations and technology [9] - Other active provinces include Jiangsu, Hubei, Zhejiang, Guangdong, and Henan, benefiting from strong industrial foundations and supportive policies [9] Fund Activity - Several funds are actively investing in the call center industry, including the Double Hundred Fund, Shenzhen Investment Control Park Fund, and SoftBank Vision Fund, each with distinct investment strategies [12][13] - The Double Hundred Fund focuses on digital transformation projects for state-owned enterprises, while the SoftBank Vision Fund targets AI customer service solutions [12] Mergers and Acquisitions - The call center industry has seen limited M&A activity, with notable events including the acquisition of Huijie Technology by JD Technology Group in 2021, aimed at enhancing digital service capabilities [14] - A planned acquisition by Bangyan Technology of StarNet Communication was announced to be terminated in 2025 due to competitive pressures [14]