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“拆解”平安多元化:“综合金融+医疗养老”,得服务者得天下
Ge Long Hui· 2025-07-18 10:35
统计来看,自今年4月上旬低点至今,平安A股累计涨幅达到25%,平安H股累计涨幅更是突破38%。 结合保险板块的行情来看,此轮资本市场狂欢背后,受益政策东风、资金加码以及基本面改善等多重共振。而聚焦到 平安,在笔者看来,其更深层次的价值成长锚点,则藏在其"综合金融+医疗养老"的战略转型当中。 近期,中国平安A股、港股在资本市场表现可谓抢眼。 7月18日,平安H股一度大涨2.65%,A股也在此前几日略有回调后,站上10日均线,开启新一轮攻势。 眼下市场亦不乏声音质疑其多元化战略模式,可能沦为"孤岛式"的扩张,资本市场也很难对有多元业务板块布局的集 团企业给到更高的估值。 但如若进一步深究,不难看到,平安的"综合金融+医疗养老"并非简单业务拼图,而是一场围绕商业模式的系统性重 构,而这背后也孕育着平安正在重写的估值范式。 一·政策、资金、基本面,三重利好共振下的价值重塑 先来看近期中国平安乃至整个保险板块的这一轮亮眼行情,可以说是政策、资金、基本面三重因素共同催化的结果。 首先,政策层面来看。 一系列政策的推出,不断优化"长钱长投"制度环境,推动中长期资金入市,帮助疏通保险资金长期投资的制度堵点, 释放行业改革红利 ...
郭晓涛:升级四大客户权益体系,中国平安已跨界成高品质客户服务的整合者
Jing Ji Guan Cha Wang· 2025-07-16 03:24
Core Viewpoint - Ping An Group aims to integrate high-quality services in healthcare, health, elderly care, and sports to provide 245 million customers with a "good life" that includes financial security and family happiness [2][3] Group 1: Customer Needs and Service Offerings - The "Enjoy Ping An" customer rights system covers four main areas: sports, education, entertainment, and health management, offering nearly a hundred value-added rights to enhance customer experience [3][4] - For elderly customers, a "good life" encompasses comprehensive needs in healthcare, health, lifestyle, and entertainment, with Ping An's layout based on the "9073" elderly care model [4][5] - For parents, a "good life" includes well-planned education for their children, with Ping An connecting various resources to provide value-added services in academic planning and consultation [4][5] Group 2: Service System Development - As of Q1 2025, Ping An's personal customer base reached 245 million, with 25% of customers holding four or more Ping An products, indicating a diversification of customer needs [5][6] - The service system is structured into three layers: basic protection, "Add Peace," and "Enjoy Peace," with the latter focusing on comprehensive services in sports, education, culture, and health [6][7] - The transition from "Add Peace" to "Enjoy Peace" emphasizes a customer-centric approach, aiming to continuously improve service quality based on customer feedback [6][8] Group 3: Strategic Transformation and Business Empowerment - Ping An's transformation into a high-quality service integrator is supported by its successful implementation of a "comprehensive finance + healthcare and elderly care" strategy [7][8] - The healthcare and elderly care layout includes a team of approximately 50,000 doctors and partnerships with nearly 37,000 hospitals, ensuring comprehensive service coverage [7] - As of Q1 2025, the new business value of Ping An's life and health insurance reached 12.891 billion, a year-on-year increase of 34.9%, with 63% of personal customers enjoying services from the healthcare and elderly care ecosystem [7][8]
中国平安郭晓涛:打造客户权益体系,让2.45亿客户拥有“好生活”
解构"好生活"背后的差异化需求:老有所养、学有所教、健康快乐 "平安集团希望用金融的力量,整合医疗、健康、养老、体育等高品质服务,让2.45亿客户能够真正享 受到'好生活':不仅能够丰衣足食,有财务保障,同时能够安享晚年、家庭和睦、子女幸福。"7月13 日,在平安人寿"好生活·享平安"客户权益体系发布会上,中国平安(601318)集团联席CEO郭晓涛表 示。 郭晓涛的表态再一次揭示了平安发展的重要策略:通过"保险+服务"带给客户更多价值感与获得感,从 而构建起独属于平安的差异化竞争优势。"享平安"客户权益体系的打造无疑是平安用户体验的又一次重 大升级。 什么是"好生活"? 从平安的布局来看,其服务体系已构建出"基础保障+添平安+享平安"的三层服务圈。除了风险保障、财 富保值增值等保险构成基础保险保障圈外,今年4月,平安人寿曾创新推出"添平安"保险+服务体系,以 保险保障为基础,适配多元化、个性化的医养服务,为客户带来全生命周期的守护与陪伴。此次"享平 安"的发布,则进一步围绕客户最关心的体育、教育、文化、健康等领域,提供全场景的配套服务和权 益,构建出新的服务圈层。 此外,郭晓涛强调,从"添平安"到"享平安" ...
平安人寿湖北分公司重磅发布“添平安”保险+服务解决方案,同步揭开千万用户大回访序幕
Sou Hu Cai Jing· 2025-06-08 11:20
Core Viewpoint - Ping An Life's Hubei branch launched the "Good Insurance, Add Peace" insurance + service solution, marking its 30th anniversary and emphasizing a customer-centric approach to provide comprehensive financial insurance services [3][5][8]. Group 1: Event Overview - The launch event was held on June 8, attended by over 1,400 participants, including company executives and customer representatives [1][3]. - The event also initiated a customer appreciation campaign to celebrate the 30th anniversary of Ping An Life in Hubei [7]. Group 2: Service Model and Offerings - The "Good Insurance, Add Peace" initiative aims to integrate insurance protection with personalized services, addressing the evolving needs of customers [6][8]. - The solution includes six major product service series, focusing on health, medical, and elderly care services, tailored to meet diverse customer needs at different life stages [6][8]. Group 3: Customer Engagement and Education - The event featured a special lecture on family education by renowned educator Fan Deng, addressing common educational challenges faced by families [8]. - The company plans to offer various service packages, including policy organization and rights clarification, to enhance customer experience [7].
《人民日报》刊发珍酒李渡集团董事长吴向东署名文章
Sou Hu Cai Jing· 2025-05-14 11:54
牌之力 务人民生 中国华电助力绿色低碳发展 彰显社会责任 提升而 同大面积累列,作 图书。中国华电箱助舞公司目速启动 仪用 120分钟野体复正常优申 为特大型能源会业,中国华电演剧实具 5月14日,《人民日报》刊发珍酒李渡集团董事长吴向东署名文章《坚守传统工艺 提升产品品质》。文章认为,白酒行业作为周期性 行业,周期波动是常态,珍酒李渡将坚持"做难但正确的事",不断提升产品品质与品牌价值,用有温度的体验赢得消费者信任,应对 未来市场挑战。 |特别报道 14 2025年5月14日 星期三 伊利集团构建全球创新和市场体系 加快数智转型 践行绿色发展 石排序 家会理治作伙伴、15个研 井免费提供优利留慧牧场大数据分析 资品销往60多个国家和机 半台,实时监测药生活动量,应舒量,随职情 在豪化 楼间新_加快数留化升级,酸行燥色发展 在中最生产管理端,以终端订单数据反应 中,伊利阿德松了一张重要全球资源体系,合理 创新体系,全球市场体系的青干网。 玻璃科技创新,实建关键技术 品布局优化,带动营销横式变革,提升清费 领战翼行动,些与全球母色发展 2024年底,伊利打造5家"零膜工L"",提出6篇 零碳产品",联合发布了1 ...
凝聚品牌之力 服务人民生活(中国品牌日)
Ren Min Ri Bao· 2025-05-13 22:01
Group 1: China Huadian's Green Development - China Huadian has rapidly restored power in Cambodia within 120 minutes during a local grid failure, showcasing its efficient energy supply capabilities [1] - The company has expanded its installed capacity by 144% since the end of the 13th Five-Year Plan, with a total installed capacity exceeding 240 million kilowatts, of which 56.2% is from clean energy [1] - China Huadian has been ranked first in the "Top 50 Chinese Enterprises for Carbon Neutral Contribution" for three consecutive years [1][2] Group 2: China Bank's Cross-Border Financial Services - China Bank has launched the "One Point Access Global Response" mechanism to enhance cross-border financial services for enterprises [3] - The bank has facilitated over 3,000 cross-border service requests, providing comprehensive financial support for companies looking to expand internationally [3][4] - In 2024, the platform has seen nearly 200 new "new quality productivity going abroad" requests, involving credit support of approximately 13.2 billion yuan [3] Group 3: Yili Group's Global Innovation and Market System - Yili Group has established a global network of over 2,000 partners and 15 R&D innovation centers, with products sold in over 60 countries [7] - The company has achieved a significant breakthrough in technology, increasing the retention rate of lactoferrin in milk from 10% to over 90% [7] - Yili aims to create five "zero-carbon factories" and six "zero-carbon products" by the end of 2024, contributing to global green development [7] Group 4: China Ping An's Customer-Centric Services - China Ping An has introduced the "Tian Ping An" insurance and service solution, integrating insurance protection with comprehensive health management [9] - The company has provided 82 convenient services for car insurance, benefiting 236 million car owners [9] - In 2024, Ping An plans to invest 10.14 trillion yuan to support major national projects in energy, transportation, and water conservancy [10] Group 5: Haier Group's AI-Driven Innovation - Haier Group is leveraging AI technology to enhance smart home appliances, enabling them to recognize and respond to user needs [12] - The company is promoting a comprehensive embrace of AI across all levels and processes, focusing on smart living, health, and industrial internet [13] - Haier's CEO emphasizes the importance of consumer ideas in driving innovation, positioning the company as a leader in AI integration [12][13] Group 6: Xifeng Distillery's Quality Control and Brand Development - Xifeng Distillery has achieved a brand value exceeding 333.68 billion yuan by implementing a comprehensive quality control system [14] - The company is integrating digital technology into its production processes to enhance product quality and brand recognition [14] - Xifeng is exploring new models of cultural tourism and brand promotion, aiming to expand its global presence [14][15] Group 7: Zhaolian Consumer Finance's Digital Transformation - Zhaolian Consumer Finance has established a digital consumer finance system based on cloud technology, achieving balanced growth in quality, efficiency, and scale [16][17] - The company has issued loans totaling 2.8 trillion yuan and served 160 million customers, emphasizing its commitment to inclusive finance [17] - Zhaolian is focused on consumer rights protection and has developed intelligent systems to enhance service efficiency and reduce complaints [17]
金融严打退保黑产正当时,平安保险紧盯退保费环节维护市场秩序
Xin Lang Cai Jing· 2025-04-30 11:13
近日,公安部经济犯罪侦查局与国家金融监督管理总局稽查局联合召开会议,部署开展为期6个月的金 融领域黑灰产违法犯罪集群打击工作,保险领域非法代理退保理赔成为打击对象之一。同时,双方联合 制定的《关于加强 银行 业保险业涉嫌犯罪案件移送工作的规定》正式出台,为打击"退保黑产"等违法 犯罪行为提供了有力支撑,平安保险借此政策东风,积极强化平安保险退保费审核,全力筑牢风险防 线。 退保黑产潜藏危机,代理退保风险重重 平安保险坚守正道,正规退保维护权益 在退保黑产肆虐的背景下,平安保险提醒消费者,平安保险退保费务必选择正规渠道。对于恶意投诉行 为,平安保险在审核自身无任何违规销售等行为、投保人退保理由不成立的情况下,会及时向监管部门 反映情况,坚决不向恶意投诉妥协。同时,主动向投保人释明各类争议解决方法,引导其通过民事诉讼 途径合理追回保费,这一举措增加了恶意退保的成本,一定程度上降低了恶意退保的发生率。 针对在职业务员自买单、挂新人单的情况,平安保险依据相关法律法规,如业务员多次被投诉存在销售 误导,致使公司面临全额退保的损失,属于劳动者重大过失或者故意造成用人单位经济损失,需承担赔 偿责任。对于离职业务员入职其他公 ...
湖南人保寿险:暖心相护 保障未成年人健康成长
Chang Sha Wan Bao· 2025-04-28 13:06
Core Points - The article highlights a positive customer experience with the insurance claims process at PICC Life Insurance, showcasing the company's commitment to service and efficiency [3][4] - A specific case is presented where a customer, Ms. Zhang, received a total of 25,000 yuan in claims for her child's medical expenses and disability compensation after an accident [3] - The company emphasizes its dedication to social responsibility and the importance of providing accessible insurance products for families [4] Group 1 - Ms. Zhang's child suffered an elbow fracture while playing basketball, leading to significant medical expenses, which were covered by a student accident insurance policy costing 100 yuan [3] - The claims process involved six applications, resulting in a total reimbursement of 20,000 yuan for medical expenses and an additional 5,000 yuan for disability compensation after a disability assessment [3] - The proactive support from PICC Life Insurance staff helped alleviate the financial and psychological burden on Ms. Zhang's family during the recovery process [3] Group 2 - The company plans to continue optimizing its service processes and enhancing its insurance product offerings, particularly in the area of student accident insurance [4] - PICC Life Insurance aims to ensure that every policy serves as a solid guarantee for a better life, reinforcing its commitment to protecting families from risks [4] - The case exemplifies the company's service philosophy of "People's Insurance, Serving the People," highlighting its professional and responsible claims handling [3][4]
中国平安发布“添平安”保险+服务解决方案
Xin Hua Cai Jing· 2025-04-21 13:16
Core Viewpoint - The launch of "Tianping An" by Ping An Life represents a strategic shift towards an "insurance + service" model, aiming to meet diverse customer needs throughout their life cycle [2][3] Group 1: Product and Service Innovation - "Tianping An" focuses on integrating insurance products with health, medical, and elderly care services to address the evolving demands of customers in the new era [2][3] - The initiative emphasizes a transition from post-event compensation to proactive prevention, enhancing the emotional connection with clients through personalized services [2] Group 2: Industry Impact and Future Direction - The introduction of "Tianping An" sets a new benchmark for the insurance industry, encouraging a shift from risk compensation to comprehensive protection and companionship [3] - Ping An plans to continue refining the "insurance + service" model, aligning with national strategies and improving the well-being of the populace [3]