引发争议的视频为10月4日发布的探店视频，这则视频点赞95，但评论达795条。视频中，这名博主点了 争议很大的3.9元馒头，他说吃着还可以，3.9元的价格对于一个馒头而言不算很贵，"如果你觉得3.9元 很贵的话，你应该努力挣钱，而不是批评人家的定价很贵。"针对该言论，网友们在评论区中纷纷表示 质疑，还询问是否属于商单，也有网友表示博主在玩梗。 极目新闻记者 邓波 近日，一名视频博主在西贝探店视频中称"3块9一个的馒头不贵，如果嫌贵应该努力挣钱"，言论引发关 注。 探 店视频截图 记者查询该视频博主主页看到，该博主在抖音平台有4900名粉丝，从9月30日至10月6日，该博主发布了 3条有关西贝探店的视频，内容均为支持西贝探店的视频。他在10月6日发布的视频中称，很多人站西 贝，原价买单依旧大有人在，3.9元的馒头也并非遭人唾弃。 贝微信小程序页面 西 极目新闻记者在查询西贝微信小程序点单平台看到，确有3.9元一个的馒头，菜品界面显示，该馒头为 手工戗面馒头，每个馒头120克。截至发稿前，西贝尚未公开回应因该视频引发的争议。 据极目新闻此前报道，9月10日，大V罗永浩在微博吐槽西贝是预制菜且价格贵，引发双方网络隔 ...

Core Viewpoint - The article discusses the significant decline in consumer trust and sales for Xibei due to controversies surrounding the use of pre-prepared dishes, highlighting a disconnect between the company's definitions and consumer expectations [1][3][16]. Group 1: Company Performance - Xibei has experienced a drastic drop in order volume and revenue, with once-popular dishes now seeing little interest from consumers [1]. - The company initially claimed that none of its dishes were pre-prepared according to national standards, but this assertion has been met with skepticism from consumers and media [3][5]. Group 2: Consumer Expectations - Consumers expect transparency and quality in their dining experiences, desiring freshly prepared meals rather than pre-prepared options, which they feel misled about [5][20]. - The article emphasizes that consumers are willing to pay for quality and experience, not just compliance with safety standards [5][16]. Group 3: Industry Insights - The situation with Xibei reflects a broader issue in the restaurant industry, where many companies focus on cost-cutting and efficiency at the expense of understanding consumer desires [16][17]. - The article suggests that maintaining only the minimum standards will lead to market failure, as consumer expectations represent the upper limit of what businesses should strive for [17]. Group 4: Future Actions - Xibei has announced intentions to improve transparency and shift food preparation from central kitchens to in-store by October 2025, alongside commitments to use non-GMO soybean oil and ensure children's meals are freshly made [18][20]. - The effectiveness of these promises will depend on the company's subsequent actions and ability to rebuild consumer trust [19][20].

Core Viewpoint - The controversy surrounding "Xibei pre-made dishes" has gained attention, with allegations of the restaurant using pre-packaged ingredients despite their claims of using freshly processed items from a central kitchen [1][2]. Group 1: Ingredient Sourcing and Processing - Xibei sources ingredients from various regions including Zhejiang, Tianjin, and Anhui, with some packaging lacking Xibei branding, indicating a reliance on multiple suppliers [1][2]. - Suppliers confirm that certain products, such as fried eggplant and chicken soup, are pre-packaged and processed before delivery to Xibei, suggesting a level of pre-preparation that aligns with the definition of pre-made dishes [4][5]. - The pricing of supplied ingredients, such as fried eggplant at 13,000 yuan per ton (approximately 6.5 yuan per jin), reflects the additional processing costs involved [5]. Group 2: Xibei's Response and Operational Model - Xibei has publicly denied the allegations of using pre-made dishes, stating that their central kitchen performs initial processing before ingredients are sent to individual locations for further cooking [8][10]. - The company emphasizes that the central kitchen's role is to prepare raw materials, which are then cooked fresh at the restaurants, countering claims of serving fully pre-made meals [8][10]. - Xibei is currently reviewing its operational practices and definitions related to pre-made dishes, indicating a willingness to clarify its position in response to public scrutiny [10].