Core Viewpoint - The recent 2025 People's Finance Forum in Beijing recognized the case submitted by Zhuhai Consumer Finance Co., Ltd. (referred to as "Zhuhai") for its innovative practices in building an AI ecosystem and leading the digital transformation of the industry, marking its second consecutive year of receiving this honor as the only consumer finance institution selected [1][3]. Group 1: Recognition and Achievements - Zhuhai was awarded the "Digital Finance" case in the "2025 Construction of a Financial Power" initiative, following its previous recognition in 2024 for its contributions to "Inclusive Finance" [1][3]. - The continuous recognition of Zhuhai highlights its sustained leadership in comprehensive strength and its significant role in promoting financial services for the real economy, providing important references for the industry's high-quality development [3]. Group 2: Technological Innovations - Zhuhai has adopted cutting-edge technologies such as cloud computing, big data, and machine intelligence to enhance its core capabilities, including IT-driven operations, internet risk control, and intelligent services [4]. - The company launched the industry’s first open-source large model "Zhuhai Zhilv," which has undergone two iterations, resulting in the release of the second-generation model with enhanced capabilities for complex business scenarios [4]. Group 3: Consumer Protection Initiatives - In the consumer protection domain, Zhuhai developed the "Zhuhai Zhilv Consumer Protection Intelligent Agent," establishing a three-tiered prevention system that effectively addresses customer complaints and enhances service quality [5]. - The consumer protection intelligent agent can monitor over 60 scenarios, achieving a 90% first-time resolution rate for issues and identifying over 6,000 fraudulent numbers [5]. Group 4: Inclusive Financial Services - Zhuhai has created a digital "self-service" system characterized by "confidence" and "self-healing" services, significantly improving accessibility and convenience for customers [6]. - The "confidence" service allows 40% of customers to complete self-service authentication and approval outside traditional banking hours, benefiting over 15 million customers through reduced costs and interest [6]. - The "self-healing" service has evolved the traditional post-loan interaction model, serving over 200,000 customers and providing relief to more than 420,000 individuals [6]. Group 5: Future Directions - Zhuhai aims to leverage technological advancements to build a more intelligent, efficient, and secure financial service system, enhancing the precision and adaptability of financial services for the real economy [6]. - The company is committed to playing a significant role in the construction of a financial power, focusing on technological innovation and inclusive service to contribute to the broader financial landscape [6].

Core Viewpoint - The 2025 People's Finance Forum recognized the "AI Intelligent Ecosystem Construction Leading Industry Digital Transformation" case by Zhuhai Consumer Finance Co., Ltd. as a significant digital finance innovation practice, marking its second consecutive year of recognition as the only consumer finance institution to achieve this honor [1][3]. Group 1: Recognition and Achievements - Zhuhai Consumer Finance has been awarded for its innovative practices in digital finance, highlighting its continuous leadership in the industry [3]. - The company was the only consumer finance institution to be recognized in both 2024 and 2025, showcasing its sustained excellence and contribution to the financial sector [1][3]. Group 2: Technological Innovation - The company has integrated advanced technologies such as cloud computing, big data, and machine intelligence into its operations, enhancing service quality and efficiency [4]. - In 2023, Zhuhai launched the first open-source large model "Zhuhai Smart Deer," which has undergone two iterations, improving its ability to handle complex business scenarios [4]. Group 3: Consumer Protection Initiatives - The "Zhuhai Smart Deer Consumer Protection Intelligent Body" was developed to create a three-tiered consumer protection defense line, significantly improving complaint resolution rates [5]. - The intelligent body can monitor over 60 scenarios, achieving a 90% first-time resolution rate for issues, and has identified over 6,000 fraudulent numbers [5]. Group 4: Inclusive Finance Development - The company has established a digital self-service system characterized by "Confidence" and "Self-healing" services, enhancing accessibility and convenience for customers [6]. - The "Confidence" service allows 40% of customers to complete self-service authentication and approval outside traditional hours, benefiting over 15 million customers [6]. - The "Self-healing" model has evolved customer interactions, serving over 200,000 clients and providing relief to more than 420,000 individuals [6]. Group 5: Future Outlook - Zhuhai aims to leverage technological advancements to build a more intelligent, efficient, and secure financial service system, enhancing the precision and adaptability of financial services to the real economy [6]. - The company is committed to playing a significant role in the construction of a financial powerhouse, focusing on innovation driven by technology and inclusive service for the public [6].

Core Viewpoint - The "2025 People's Finance Forum" highlighted the importance of digital finance innovation, with Zhaolian Consumer Finance Co., Ltd. recognized for its AI-driven initiatives in the financial sector [1][3]. Group 1: Digital Finance Innovation - The forum focused on five key areas: technology finance, green finance, inclusive finance, pension finance, and digital finance, collecting innovative case studies from across society [3]. - Zhaolian's project, "Constructing an AI Intelligent Ecosystem to Lead Industry Digital Transformation," was selected as a notable case, showcasing its commitment to digital finance and its impact on the real economy [3][4]. Group 2: AI Applications and Consumer Protection - Zhaolian launched the industry's first open-source large model, "Zhaolian Zhilu," which has undergone two iterations, enhancing its ability to handle complex business scenarios [4]. - The "Zhaolian Zhilu Consumer Protection Intelligent System" has been developed to proactively address consumer issues, achieving a 90% first-time resolution rate for over 60 scenarios [4][5]. Group 3: Self-Service Innovations - Zhaolian has created a digital self-service system characterized by "confidence" and "self-healing" services, allowing real-time interaction with customers and dynamic adjustments to products and services [5]. - The "confidence" service has enabled over 15 million customers to complete self-service authentication and approval, while the "self-healing" service has supported over 200,000 customers with personalized repayment solutions [5]. Group 4: Social Responsibility and Traditional Industry Empowerment - Zhaolian is extending its technological innovations into the traditional Chinese medicine sector, developing the "Zhongsi" model to enhance diagnostic efficiency and support healthcare in underserved areas [6]. - The initiative aims to alleviate healthcare resource shortages in third- and fourth-tier cities, demonstrating Zhaolian's commitment to social responsibility and innovation in traditional industries [6].