Core Insights - The 2026 Spring Festival travel season, starting on February 2, is expected to see a record high in passenger volume, with increased demand for services from airlines due to overlapping travel for family visits, tourism, and students [1][2] Group 1: Digital Innovations in Ticketing - China Eastern Airlines (CEA) has launched an "online ticket standby" service to facilitate ticket purchasing during peak travel times, allowing passengers to submit standby requests through the CEA app without manual intervention [2] - The "unified order" project, launched in March 2025, allows passengers to request ticket refunds directly through CEA's official platforms, enhancing the self-service experience and transparency in the refund process [3] - The "product shopping cart" feature, introduced in June 2025, enables passengers to customize their ticket purchases by combining flights with various ancillary services, catering to diverse travel needs during peak seasons [4] Group 2: Enhanced Customer Experience - CEA's "upgrade in advance" project, set to launch in April 2025, will provide passengers with early upgrade options, allowing them to receive upgrade offers before flight departure and complete the process via a link sent through SMS [6] - The airline has established a cooperative network with China Southern Airlines and Air China, allowing passengers to purchase tickets from multiple airlines through CEA's platform, enhancing travel options and convenience [7] - CEA's marketing department indicates that these innovations are part of a broader strategy to leverage digital transformation to improve passenger ticketing experiences and meet diverse travel demands [7]

Core Insights - The 2026 Spring Festival travel season has officially begun, with the aviation industry expecting to operate 19,080 flights and transport 2.19 million passengers on the first day [1][3] - Airlines are increasing flight capacity and launching new routes to meet the demand from returning home, visiting relatives, students, and tourism, with popular destinations including Sanya, Harbin, Chengdu, Haikou, and Kunming [1][4] Flight Operations - Beijing's two airports plan to handle a total of 88,800 flight takeoffs and landings during the Spring Festival, representing a year-on-year increase of approximately 1.67% [3] - The Beijing Capital Airport is set to operate 49,600 flights, up 1.64% from last year, while Daxing Airport plans for 39,200 flights, an increase of 1.77% [3] Capacity Expansion - Airlines are focusing on domestic routes related to winter sports, warm weather escapes, and family visits, with Air China increasing its fleet by 25 aircraft and planning over 70,000 passenger flights [4][5] - China Southern Airlines is enhancing routes from Beijing to popular destinations, while China Eastern Airlines is adjusting its flight schedules to accommodate a "two trips" travel pattern [5][6] International Routes - The aviation industry is prioritizing international routes to South Korea, Thailand, and Singapore, as well as long-haul flights to Australia and New Zealand [5][6] - Daily flights between China and Thailand, as well as China and South Korea, are expected to exceed 300 during the Spring Festival, with significant growth in routes to Indonesia, Vietnam, and Malaysia [6] Passenger Services - Airlines are implementing various services to enhance passenger experience, such as online ticket standby options and specialized baggage handling for ski equipment [7][8] - New transportation services have been introduced at airports, including additional bus routes to major railway hubs and optimized ride-hailing areas to improve passenger flow [8]

Core Viewpoint - The 2026 Spring Festival travel season has commenced, with significant increases in flight operations and passenger traffic, driven by a combination of returning home, family visits, student travel, and tourism demand [1][3][4]. Flight Operations - The Civil Aviation Administration of China (CAAC) anticipates a total of 19,080 flights and 2.19 million passengers on the first day of the Spring Festival travel period [3]. - Beijing Capital Airport and Daxing Airport plan to handle a total of 88,800 flights during the Spring Festival, representing a year-on-year increase of approximately 1.67% [3]. - China Southern Airlines and Air China are increasing their flight capacities significantly, with Air China planning over 70,000 passenger flights during the Spring Festival, and a 15% increase in capacity for routes to Northeast China [4][5]. Route Focus - Airlines are concentrating on domestic routes related to winter tourism and family visits, with Air China adding 25 aircraft and focusing on popular destinations like Sanya, Harbin, and Chengdu [4]. - China Eastern Airlines is adjusting its flight schedules to accommodate a "two-trip" model, prioritizing family visits before tourism, and increasing flights to regions like Northeast and Northwest China [5]. Passenger Services - Airlines are enhancing customer service offerings, such as Air China's "2+2+2" ticket purchase guarantee and China Eastern's online ticket standby service, which allows passengers to apply for standby tickets through their app [6]. - China Southern Airlines has introduced dedicated channels for transporting ski equipment, while Hainan Airlines is promoting seamless check-in and baggage transfer services across multiple airports [6]. Airport Operations - Airports are optimizing transportation services, with new bus routes added to connect major railway hubs to Beijing Capital Airport [7]. - Daxing Airport has implemented measures to ensure smooth flight operations during winter weather, including coordination with relevant authorities for real-time flight adjustments [7].

Core Viewpoint - The 2026 Spring Festival travel season has officially begun, with significant increases in flight operations and passenger traffic, driven by a combination of returning home, family visits, student travel, and tourism demand [1][2]. Group 1: Flight Operations and Passenger Traffic - The civil aviation sector is expected to operate 19,080 flights and transport 2.19 million passengers on the first day of the Spring Festival travel season [1][2]. - Beijing's two airports, Capital and Daxing, plan to handle a total of 88,800 flight takeoffs and landings during the Spring Festival, representing a year-on-year increase of approximately 1.67% [2]. - Major airports such as Guangzhou Baiyun, Shanghai Pudong, and Shenzhen Baoan are experiencing the highest operational traffic, with specific routes showing strong demand [2]. Group 2: Capacity Expansion and Route Adjustments - Airlines are increasing capacity on domestic and international routes, focusing on popular destinations for winter tourism and family visits [3][4]. - Air China plans to operate over 70,000 passenger flights during the Spring Festival, with a 15% increase in capacity for routes to Northeast China [3]. - China Southern Airlines is enhancing its flight frequency on key routes, including those to popular tourist destinations in the north and south [3]. Group 3: New Services and Passenger Experience Enhancements - Airlines are introducing various services to improve passenger experience, such as online ticket standby options and specialized baggage handling for ski equipment [6][7]. - China Eastern Airlines is adjusting its flight schedules to accommodate a "two-trip" travel pattern, focusing on routes for family visits and tourism [4]. - New transportation services have been added at airports, including additional bus routes to major railway hubs in Beijing [6][7]. Group 4: Emergency Preparedness and Operational Coordination - Airports are implementing emergency plans to address potential weather-related disruptions during the travel season [7]. - Coordination efforts between airport authorities and transportation management are in place to optimize vehicle flow and enhance passenger waiting experiences [7].

Core Viewpoint - The 2026 Spring Festival travel season has commenced, with significant increases in flight operations and passenger traffic, driven by a combination of returning home, family visits, student travel, and tourism demand [1][2][3]. Group 1: Flight Operations and Passenger Traffic - The civil aviation sector is expected to operate 19,080 flights and transport 2.19 million passengers on the first day of the Spring Festival travel season [1][2]. - Beijing's two airports plan to handle a total of 88,800 flight movements during the Spring Festival, representing a year-on-year increase of approximately 1.67% [2]. - Major airports such as Guangzhou Baiyun, Shanghai Pudong, and Beijing Capital are experiencing the highest traffic, with specific routes showing strong demand [2]. Group 2: Capacity Expansion and Route Focus - Airlines are increasing capacity on domestic and international routes, focusing on winter tourism and return home routes [3][4]. - Air China plans to operate over 70,000 passenger flights during the Spring Festival, with a 15% increase in capacity for routes to Northeast China [3]. - China Southern Airlines is enhancing its services on popular routes, including daily flights from Beijing to Altay [3]. Group 3: Service Enhancements - Airlines are introducing various services to improve passenger experience, such as online ticket standby and specialized baggage handling for ski equipment [5][6]. - Eastern Airlines has launched an online ticket standby service that automates the process of monitoring flight availability and issuing tickets [6]. - Hainan Airlines is promoting seamless check-in and baggage transfer services across multiple airports, enhancing convenience for travelers [6]. Group 4: Airport and Transportation Coordination - Airports are optimizing transportation services, including new bus routes to major railway hubs and enhanced ride-hailing services [7]. - Daxing Airport has implemented measures to ensure smooth operations during adverse weather conditions, coordinating closely with relevant authorities [7].

未来，东航将继续以旅客需求为导向，深化数智化转型，不断推出更多有温度、高效率的智慧出行服 务。（编辑：张薇，校对：李季威，审核：韩磊） 旅客候补申请提交后，系统将实时监控航班剩余座位，及时更新候补动态，实现"候补成功则自动出 票、候补失败则原路退款"的自动化操作。东航推出机票线上候补服务，通过数智化手段实现了旅客需 求与航班座位资源的精准对接，高效盘活了退票和增配座位资源，在保障旅客出行权益的同时，进一步 优化了航班运力配置。 《中国民航报》、中国民航网 记者钱擘 报道：1月29日晚间，中国东航面向"东方万里行"会员正式开放 机票线上候补，在国内航司中率先推出这一服务创新。 每逢春运、节假日等出行旺季，面对"一票难求"的热门航线，旅客过去只能或是不断刷手机，或是找线 下票务柜台、联系票代，了解有否因为退票、换大机型等原因而出现新的余票，耗时费力。为提升旅客 体验，东航推出了国内（不含港澳台地区）经济舱航班全流程线上候补服务通道。旅客只需登录东方航 空App，在搜索到目标航班后，即可提交候补申请，全程无需人工干预、无需线下奔波，真正实现"一 键候补"。 ...