（来源：直新闻） 因被写进深圳市政府工作报告，带着一把卷尺专门给公共设施"挑刺儿"、有"多管局局长"之称的"卷尺哥"又出圈了。 提到自己被写入政府工作报告的感受，"卷尺哥"说："这不是我的功劳，这是'深圳师傅们'的功劳。""卷尺哥"一度怀疑，有深圳的"领导"专门盯着他的账 号。因此，他要感谢的"深圳师傅们"，或许还包括"领导"们。 "卷尺哥"现象彰显了城市善治的温度，而在深圳规划的"打造民生幸福标杆"的五年愿景里，就发愿要把群众身边的大事小情解决好，要多做让群众"心里 暖、咧嘴笑"的事。那么，深圳惊人的"听劝速度"，背后有怎样的平台和机制？"心里暖、咧嘴笑"成为民生工作的一大标准，中国的"领导"们又将如何落 实？ "卷尺哥"难"挑刺儿" "卷尺哥"承认，拍视频两年多，能拍的素材越来越少，"因为很多路已经整改好了"。但"卷尺哥"很有"境界"，他说，选题少了，说明深圳的路好了，如果 有一天这个账号没有内容可以发了，那说明深圳的路已经挑不出毛病了，那是"大好事"。 "盯着账号的领导"是谁？ 2月9日，休班的"卷尺哥"骑着电动车去大鹏"回访"之前吐槽过的一条路，而就在当天，他被写进了政府工作报告，"卷尺哥"的第一反应 ...

卷尺哥在采访中也说，自己出名后不会接受打赏，也不会带货赚钱。 以下为节目内容—— 不久前的深圳市第七届人民代表大会第七次会议上，"卷尺哥"被写入深圳市政府工作报告的"持续用力 打造民生幸福标杆"章节："完善民意速办平台功能和未诉先办机制，'卷尺哥'现象彰显城市善治与市民 共建双向奔赴。"（此前报道） 2月14日，央视《新闻周刊》栏目报道了卷尺哥的故事，还原了他走上"挑刺之路"的原委。卷尺哥之前 认为，一定有"大领导"在关注，不然自己反映的问题不会处理得这么快。而深圳市有关部门表示，盯着 卷尺哥的不是什么"大领导"，而是一整套"民意速办"的机制。 带着卷尺，在深圳的大街小巷，给公共设施"找碴"，而他拍摄反映的每个问题，几乎都被有关部门快速 整改。本周一，深圳市政府工作报告，专门把这一现象写入了"民生章节"，称"卷尺哥"现象，彰显了城 市善治与市民共建的双向奔赴。 听到自己出现在深圳市政府工作报告中，卷尺哥表示有些懵，更有点不好意思，他说不想被外界关注， 去年网上爆火时，也拒绝了所有媒体的采访。 卷尺哥：我不想出名，我想着既然当时戴着头盔拍的，那就接着戴，正好让人家认不出来。 卷尺哥说，自己姓朱，是一个普通打工人 ...

Core Viewpoint - The article highlights the emergence of "卷尺哥" (Measuring Tape Brother) as a symbol of citizen engagement in urban governance in Shenzhen, showcasing how ordinary citizens can actively participate in improving public services and infrastructure [1][19]. Group 1: Citizen Engagement - "卷尺哥" is a citizen who has gained recognition for identifying issues in public facilities and reporting them, leading to rapid government responses [3][5]. - His activities have resulted in an average resolution time of municipal issues within three days, with some being addressed on the same day [12][20]. - The phenomenon of "卷尺哥" has inspired similar figures in other cities, indicating a growing trend of citizen involvement in urban governance across China [21]. Group 2: Government Response - The Shenzhen government has implemented a "未诉先办" (proactive handling of issues) mechanism, which has led to the collection of 17,000 citizen feedback cases and the establishment of over 5,000 closed-loop work orders [14][20]. - The government aims to enhance the functionality of the public opinion platform and ensure that 100% of administrative services require only one visit by 2025 [20]. - The rapid response to citizen reports is part of a broader strategy to improve urban management and ensure that citizens feel seen and valued in the governance process [22]. Group 3: Media Coverage and Public Perception - The story of "卷尺哥" has garnered significant media attention, with reports highlighting the importance of public participation in urban governance [8][12]. - The recognition of ordinary citizens in government reports signifies a shift towards a more people-centered approach in urban management, fostering a sense of community and shared responsibility [19][22]. - The widespread acknowledgment of citizen contributions reflects a growing trend where ordinary individuals are seen as integral to the narrative of urban development [22].

Core Insights - The article highlights the proactive measures taken by the Shenyang Sujiatun District Urban Management Bureau to enhance urban safety by transitioning from reactive responses to proactive inspections and interventions [2][6]. Group 1: Incident Response - Urban management personnel quickly identified a missing manhole cover during peak traffic hours and initiated emergency protocols, including setting up warning signs and coordinating with relevant authorities for rapid resolution [3]. - The entire process from detection to repair completion took less than a day, effectively eliminating the safety hazard [3]. Group 2: Proactive Governance - The Urban Management Bureau has adopted a "proactive governance" approach, focusing on early detection and prevention of urban safety issues rather than waiting for public complaints [6][7]. - Continuous daily inspections and enhanced inter-departmental collaboration are key strategies employed to address potential urban hazards before they escalate [7]. Group 3: Future Initiatives - The bureau plans to further refine its grid-based inspection and rapid response mechanisms, aiming to improve the identification and comprehensive management of urban issues [7]. - The ongoing efforts are designed to enhance public safety and increase citizens' sense of security and satisfaction with urban management services [7].

Core Insights - The 12345 Haikou Citizen Service Smart Interaction Platform has effectively addressed governance challenges, with a total of over 3.66 million cases handled in the past year, reflecting a year-on-year decrease of 6.34% in case acceptance [1][2] - The platform has implemented a systematic governance approach to tackle persistent issues such as the illegal parking of electric bicycles on Nanlian Road, significantly improving traffic order and reducing public complaints [2][3] Group 1 - The governance strategy emphasizes a "combination of diversion and blockage," with the establishment of free non-motor vehicle parking areas to alleviate parking resource shortages in the old city [2] - The area has been integrated into a grid management system, with regular inspections and public awareness campaigns to encourage proper parking behavior among residents and businesses [2][3] - The hotline's efficiency has improved, with over 11,000 cases processed by the hotline's handling units in 2025, marking a year-on-year increase of 42.22%, while the number of returned cases decreased by 26.93% [2] Group 2 - The platform has focused on addressing public concerns and governance difficulties, producing 429 reports and 31 specialized analysis reports, with significant attention given to noise pollution and the renovation of old neighborhoods [3] - The "one-click car relocation" service has expanded its coverage from Haikou license plates to national plates, handling over 1,000 cases daily, which constitutes 10%-20% of the total cases [3] - The platform has established a dual-driven service system to efficiently resolve urgent issues faced by enterprises and the public, with nearly 134,000 enterprise-related cases processed in 2025 [4]

Core Viewpoint - The forum aims to explore the transformation path of the 12345 government service hotline from "passive response" to "proactive governance," emphasizing the integration of digital technology to enhance public service quality and efficiency [1]. Group 1: Transformation of the 12345 Hotline - The 12345 hotline is evolving from a service channel to a governance system entry point, focusing on proactive issue identification and resolution [2]. - The hotline has established an efficient communication mechanism, bridging the gap between the government and the public, and demonstrating the government's commitment to serving the people [2]. - The hotline's daily call volume exceeds 4.37 million, making it a primary channel for gathering public opinion and addressing various issues affecting citizens and businesses [3]. Group 2: Data Capability as a Key Factor - The transition to "proactive governance" relies heavily on the ability to analyze and utilize data effectively, which is essential for identifying potential issues before they arise [4]. - Data integration and modeling are crucial for pinpointing governance weak spots, guiding subsequent organizational and assessment adjustments [5]. - The government must adopt a people-centered approach to identify needs and issues proactively, rather than waiting for citizen feedback [5]. Group 3: Human-Machine Collaboration - The hotline's service model is shifting from human-operated to automated responses, enhancing efficiency but raising concerns about the quality of service for complex issues [7]. - Establishing clear boundaries for human-machine collaboration is essential to ensure that vulnerable groups are not excluded from services [8]. - A balanced approach is necessary to maintain service quality while leveraging technology for efficiency [8]. Group 4: Cross-Departmental Collaboration - Effective governance requires a collaborative framework among various departments, with clear responsibilities and accountability mechanisms [9]. - Performance evaluation metrics should shift from mere response rates to governance effectiveness, encouraging deeper, more personalized interventions [10]. - The transition from "reactive" to "proactive" governance represents a systemic change in urban management, necessitating both algorithmic efficiency and human oversight [10].

Core Viewpoint - The Yangdong District's Governance Service and Data Management Bureau has been recognized for its innovative practice in optimizing the "12345 hotline + grid" linkage mechanism, which enhances grassroots governance through proactive service delivery and party leadership [1][2]. Group 1: Implementation of the "12345 Hotline + Grid" Mechanism - The Yangdong District has implemented a "hotline + grid" linkage model since June 2024, resulting in 1,677 cases reported by grid members and a 59.32% reduction in "proactive service" work orders [3]. - The district has integrated various community resources to create a comprehensive grid service team, focusing on training grid members to effectively address public service needs [3]. Group 2: Standardized Response Mechanism - A standardized and information-driven management chain has been established to ensure quick and accurate responses to public and enterprise requests, with urgent matters addressed within 2 hours and general matters within 7 working days, achieving a 40% reduction in processing time [4]. - The implementation of a standardized list of 28 high-frequency public requests has streamlined the handling of common issues [4]. Group 3: Collaborative Problem-Solving Framework - The Yangdong District government hotline service center has strengthened coordination among departments to address complex public requests, establishing a collaborative mechanism for problem-solving [5]. - A tiered responsibility and classification approach has been adopted for handling general and complex issues, ensuring systematic resolution of public concerns [5]. Group 4: Future Directions - The Yangdong District's Governance Service and Data Management Bureau plans to continue enhancing the "hotline + grid" mechanism, focusing on social governance challenges and supporting high-quality economic and social development [6].

Core Viewpoint - The article highlights the impact of a citizen known as "Measuring Brother" in Shenzhen, who uses a tape measure to identify and report urban infrastructure issues, leading to rapid government responses and improvements in city governance [1][2][10]. Group 1: Citizen Engagement and Urban Governance - "Measuring Brother" has gained popularity for his videos documenting urban issues, with over 1,000 videos posted in two years, showcasing the effectiveness of citizen engagement in urban governance [1][17]. - The rapid response to the issues reported by "Measuring Brother" reflects the efficiency of Shenzhen's governance model, often referred to as "Shenzhen speed," where many problems are rectified within a week [1][2][10]. - The Shenzhen government has implemented a platform called "@Shenzhen—民意速办" to streamline citizen complaints, consolidating 537 channels into one for efficient processing [6][10]. Group 2: Mechanisms of Problem Resolution - The Shenzhen government has adopted a proactive approach called "未诉先办" (proactive handling of issues), which allows them to address potential problems before they are formally reported by citizens [6][10]. - The platform captures around 500 leads daily from various online sources, leading to the identification of 19,000 issues, with 7,000 verified as actionable [7][10]. - The government has established a "three-list" system to clarify responsibilities among departments, ensuring that every citizen complaint is addressed by the appropriate authority [11][12]. Group 3: Challenges and Future Directions - Despite the successes, the government acknowledges that not all citizen complaints can be satisfied, and new issues continue to arise, indicating the ongoing challenges in urban management [17]. - The government encourages broader citizen participation in urban governance, aiming to incorporate public feedback into decision-making processes to better reflect community needs [17]. - The article emphasizes the importance of not only resolving individual complaints but also addressing systemic issues to prevent recurrence, highlighting the need for comprehensive governance strategies [13][15].

Group 1 - The core idea of the articles revolves around the effective implementation of a public service hotline in Ulanhot City, which has led to significant improvements in public transportation facilities and overall urban governance [1][2][3] - The Ulanhot City government responded to public complaints by constructing new bus shelters, optimizing bus routes, and launching new services, which directly addressed citizens' transportation needs [1][2] - The initiative has been part of a broader strategy in the Hinggan League to enhance governance by transitioning from reactive to proactive problem-solving, exemplified by the "one hotline" approach that aims to address systemic issues [2][3] Group 2 - The "one hotline" initiative has been institutionalized, with 16 sessions conducted, covering all six counties and 26 key units, resulting in the resolution of 510 public complaints with an 82.13% completion rate [3] - The government has adopted a comprehensive approach to urban issues, such as traffic congestion around the Hinggan League People's Hospital, by creating a new parking lot and improving traffic management [2][3] - The focus on proactive governance aims to identify root causes of issues and implement systemic solutions, thereby enhancing the overall efficiency of public service delivery [3]

Core Viewpoint - Beijing is redefining urban governance through the use of technology, specifically AI and data, to enhance efficiency and responsiveness in city management [1] Group 1: Urban Governance - The initiative "未诉先办" (preemptive action) is being implemented to modernize grassroots governance in Beijing [1] - The project is supported by the Beijing Municipal Committee of the Communist Party of China and the Central Radio and Television Station, showcasing a commitment to innovative governance [1] Group 2: Technological Empowerment - Technology is being leveraged for comprehensive protection across the city, ensuring both speed and warmth in governance [1] - The micro-video series "大国小巷·首善之治" (Great Nation's Alleys: Prime Governance) aims to address the question of how to advance modern governance at the grassroots level [1]