Group 1 - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating he has paid for 25 years of service [5] - Mr. Huang faced difficulties in obtaining a refund due to the original payment account being inactive and registered by someone else [3] - iQIYI responded to Mr. Huang's refund request, stating they are initiating the refund process while ensuring the security of funds [6] Group 2 - The company emphasized that user experience and fund security are their top priorities [6] - iQIYI will maintain active communication with Mr. Huang to resolve the issue appropriately [6] - The incident has garnered public attention, with notable figures commenting on the situation [3]

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the streaming industry [1][3]. Group 1: User Experience and Refund Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, raising concerns about the long-term subscription model and its implications for customer satisfaction [3][5]. - Mr. Huang encountered difficulties when attempting to obtain a refund due to the original payment account being inactive and reassigned to another user, which complicates the refund process [3][6]. - iQIYI responded promptly to Mr. Huang's refund request, indicating that they are initiating a refund process while ensuring the security of the funds, which reflects the company's commitment to user experience and financial safety [6].

Group 1 - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating he has paid for 25 years of service [2][4] - Mr. Huang has multiple annual subscription records dating back to 2018, and he encountered difficulties in obtaining a refund due to the original payment account being inactive and re-registered by someone else [2] - The incident has garnered attention, with notable figures like screenwriter Wang Hailin commenting on the situation [2] Group 2 - iQIYI responded to Mr. Huang's refund request, stating they are investigating the matter and have initiated the refund process through the original payment channel [5] - The company emphasized the importance of user experience and financial security, indicating they will ensure the refund is processed only if the receiving account is verified to belong to the same individual [5] - iQIYI committed to maintaining active communication with Mr. Huang to resolve the issue while prioritizing the safety of his funds [5]

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the company [1][4]. Group 1: User Experience and Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating a long-term subscription that has raised concerns about the refund process [4][7]. - The user encountered difficulties when attempting to obtain a refund, as the original payment account used for the subscription is no longer active and has been re-registered by another individual [5]. Group 2: Company Response - iQIYI acknowledged the user's refund request and stated that they are investigating the matter, initiating a refund process through the original payment channel [8]. - The company emphasized its commitment to user experience and financial security, indicating that they will ensure the refund is processed safely and in accordance with the user's actual situation [8].