Core Viewpoint - The Urumqi Market Supervision Administration is actively addressing issues related to inaccurate metering and non-standard charging for water, electricity, and gas services, aiming to ensure fair and transparent utility consumption for residents [1][2][3] Group 1: Regulatory Actions - The administration has implemented a comprehensive rectification initiative focusing on public utility companies, emphasizing accountability and compliance in metering practices [1] - A total of 50 water meters have been sampled and inspected in 8 residential communities, ensuring compliance with standards [1] - The administration has conducted mandatory calibration checks on 13,416 water and gas meters, providing free testing services for disputed meters [1][2] Group 2: Consumer Engagement and Education - The administration has encouraged the Xinyuan Water Supply Company to streamline its customer service hotline and establish a "multi-recheck + quick refund" mechanism to enhance consumer trust [2] - A campaign was launched in conjunction with World Metrology Day to promote metering knowledge and improve public awareness of the rectification efforts [2] - The administration has organized training sessions for six public utility companies to address metering inaccuracies and relevant regulations [3] Group 3: Future Plans and Collaborations - The Urumqi Market Supervision Administration plans to strengthen oversight of utility metering, enhance inter-departmental collaboration, and ensure accurate billing for residents [3] - A mechanism for information sharing and cooperation has been established with the Housing and Urban-Rural Development Bureau to ensure proper inspection of utility meters in new residential projects [3] - The administration is set to promote the use of new IoT gas meters to improve metering technology and service quality [3]

Core Viewpoint - The Shandong Provincial Commission for Discipline Inspection and Supervision is enhancing supervision to ensure the effective implementation of gas safety responsibilities, emphasizing the importance of gas safety for public welfare and economic development [3][4][6]. Group 1: Gas Safety Governance - The Shandong Provincial Government has initiated a safety governance program for urban gas pipeline facilities, which is a key political supervision focus [3][4]. - The province has a significant number of gas users, totaling 31 million households and a pipeline network of 310,000 kilometers, indicating a high level of risk management required [4][5]. - The governance involves comprehensive inspections and updates, with 21,300 kilometers of municipal gas pipelines and over 3,600 gas stations inspected, and 3,605 kilometers of pipelines updated [5][6]. Group 2: Responsibility and Coordination - The supervision system aims to ensure that both primary and regulatory responsibilities are effectively implemented, with a focus on collaboration among various departments [6][7]. - The Shandong Provincial Commission emphasizes the need for a coordinated approach among 18 functional departments to avoid responsibility ambiguity and ensure effective pressure transmission [7][8]. - The integration of supervision efforts has led to the establishment of communication mechanisms between different departments, enhancing the efficiency of oversight [8][9]. Group 3: Public Engagement and Feedback - The local government has been actively analyzing public complaints related to gas services, identifying key issues such as service delays and safety hazards [9][10]. - A data-driven approach has been adopted to monitor and evaluate the effectiveness of gas service improvements, resulting in a reduction of monthly complaints from 317 to 109 and an increase in satisfaction from 75% to 82% [11][12]. - The implementation of new technologies, such as high-precision methane detection and AI monitoring systems, has improved the ability to manage gas safety risks [12][13]. Group 4: Industry Standards and Practices - The province is reforming the distribution of liquefied petroleum gas (LPG) to enhance safety, including standardized delivery and mandatory inspections [14][15]. - Gas delivery personnel are now trained to conduct safety inspections during deliveries, ensuring compliance with safety standards [15]. - The establishment of a comprehensive regulatory platform for LPG distribution aims to ensure traceability and accountability throughout the supply chain [15].