Core Viewpoint - The article highlights the proactive and customer-centric approach of Agricultural Bank of China (ABC) in providing tailored banking services to elderly and disabled customers, showcasing their commitment to enhancing customer experience and accessibility [1] Group 1: Customer Service Initiatives - ABC has established a "green channel" for elderly and disabled customers, offering priority processing, home service, and cash appointment options [1] - The bank's staff demonstrated efficiency and attentiveness by providing on-site assistance to a customer who was unable to visit the branch due to mobility issues, completing the service in just 20 minutes [1] Group 2: Accessibility Features - The branch is equipped with facilities such as love seats, magnifying glasses, and emergency medicine boxes to assist customers [1] - Dedicated personnel are assigned to guide elderly customers in using smart devices, helping them overcome the "digital divide" [1] Group 3: Community Engagement - ABC conducts regular "financial knowledge into the community" activities, educating residents on preventing telecom fraud and identifying illegal fundraising [1] - In the current year, the branch has served over 200 special group customers and held more than 10 community outreach sessions [1]

Core Viewpoint - Agricultural Bank of China Jinan Free Trade Zone Branch demonstrates commitment to serving special groups by providing efficient door-to-door service for an elderly customer in need of a social security card [1] Group 1: Service Efficiency - The bank's staff promptly initiated a special service process after understanding the elderly customer's urgent need for a social security card due to the loss of the card by his hospitalized spouse [1] - Two staff members accompanied the elderly customer to his home to verify the situation and assist in signing the authorization letter, showcasing the bank's responsiveness to customer needs [1] Group 2: Future Commitment - The Agricultural Bank of China Jinan Free Trade Zone Branch plans to continue optimizing service processes for special groups, aiming to provide professional and high-quality services to more customers in need [1]

Group 1 - The Agricultural Bank of China (ABC) is actively providing financial services in rural areas by setting up service points directly in villages, which enhances accessibility for residents [1][3] - The initiative addresses challenges faced by villagers, particularly the elderly, who previously struggled with long travel times to bank branches, thus improving their overall experience [3] - In addition to social security card services, ABC is also educating villagers on financial knowledge relevant to agriculture and daily life, using easy-to-understand materials to promote financial literacy [3] Group 2 - The on-site service approach not only improves operational efficiency by consolidating previously delayed business but also strengthens the relationship between the bank and the villagers [3] - The positive feedback from villagers, reflected in their smiles, underscores the importance of delivering financial services beyond traditional banking environments [3]

Core Insights - The company, Desheng Technology, focuses on social security and livelihood services, leveraging AI technology to enhance efficiency and reduce costs in key areas such as employment, medical services, and government affairs [1][2] - Desheng Technology has established a grassroots service network through its "social security card + employment + government" model, which has begun to show initial commercial viability [2] - The company has achieved significant milestones, including the world's first ISO55013 data asset management certification and winning a major project for the operation of the Guangzhou Data Exchange [3] Group 1 - Desheng Technology has been dedicated to social security and livelihood services for over 20 years, aiming to connect government services with individual needs through social security cards [1] - The company operates in approximately 200 cities, providing services that include employment and medical assistance, and has established a comprehensive ecosystem [1][2] - The company is actively helping local governments and enterprises to develop data asset packages, utilizing data accumulated from social security services to create marketable digital assets [2] Group 2 - Desheng Technology's data operations have been recognized, with the company acting as a certified data broker for major data exchanges, assisting governments in unlocking data value [3] - The company has successfully facilitated data financing for enterprises, exemplified by a project that provided a heating company in Beijing with a credit increase of 20 million yuan [2][3] - The company is positioned to integrate data operations with technology and infrastructure, enhancing its service offerings and market presence [3]