近日，一位客户多次来到滨州中行北海支行咨询社保卡业务，焦急地表示家中母亲因病住院，社保卡却 无法在医院正常使用，不仅影响就医结算，更让本就忧心的家人平添烦恼。 了解到这一情况后，该行第一时间对问题进行排查，发现客户母亲的社保卡尚未完成激活开卡流程。考 虑到老人卧病在床、行动不便，无法到网点办理业务，为了不耽误老人就医，网点当即决定为客户提供 上门服务。在结束了一天忙碌的柜面工作，处理完所有日常业务后，该行员工带着办理业务所需的设备 和资料，驱车赶往客户母亲就诊的医院。 在病房内，员工耐心引导家属配合完成相关手续，细致核对信息、规范办理流程，有条不紊地为老人完 成了社保卡开卡激活。看着社保卡成功激活，客户紧锁的眉头终于舒展开，连连向该行员工道谢，感慨 道："没想到你们专门过来，真是解决了我们的大难题！"简单的话语，满是认可与感动。 滨州中行北海支行把便民、利民、惠民落到实处，用专业的服务、贴心的关怀，为客户排忧解难。未 来，该行将继续坚守服务初心，延伸服务触角，把有温度的金融服务送到客户身边。 ...

Core Points - The article highlights that the Bank of Communications Shandong Branch has been awarded the title of "Outstanding Unit in Publicity Work" for the 2024-2025 period by the Shandong Provincial Human Resources and Social Security Department, being one of only four banks recognized in the province [1] - This award reflects the bank's active role in financial services for people's livelihoods and its support for the development of human resources and social security [1] Group 1 - The award aims to recognize units that contribute positively to the service of human resources and social security, enhance publicity collaboration, and create a favorable public opinion environment [1] - The Bank of Communications Shandong Branch has been promoting the implementation of social security card services and maintaining good communication and collaboration with various levels of human resources and social security departments [1] - The recognition serves as a validation of the bank's service capabilities and collaborative effectiveness [1] Group 2 - Moving forward, the bank plans to strengthen its collaboration with the human resources and social security system in both publicity and business aspects [1] - The bank aims to continue telling the "Bank of Communications story" in financial services for people's livelihoods and contribute more to the high-quality development of human resources and social security [1]

Core Viewpoint - The article highlights the proactive and customer-centric approach of Agricultural Bank of China (ABC) in providing tailored banking services to elderly and disabled customers, showcasing their commitment to enhancing customer experience and accessibility [1] Group 1: Customer Service Initiatives - ABC has established a "green channel" for elderly and disabled customers, offering priority processing, home service, and cash appointment options [1] - The bank's staff demonstrated efficiency and attentiveness by providing on-site assistance to a customer who was unable to visit the branch due to mobility issues, completing the service in just 20 minutes [1] Group 2: Accessibility Features - The branch is equipped with facilities such as love seats, magnifying glasses, and emergency medicine boxes to assist customers [1] - Dedicated personnel are assigned to guide elderly customers in using smart devices, helping them overcome the "digital divide" [1] Group 3: Community Engagement - ABC conducts regular "financial knowledge into the community" activities, educating residents on preventing telecom fraud and identifying illegal fundraising [1] - In the current year, the branch has served over 200 special group customers and held more than 10 community outreach sessions [1]

Core Viewpoint - Agricultural Bank of China Jinan Free Trade Zone Branch demonstrates commitment to serving special groups by providing efficient door-to-door service for an elderly customer in need of a social security card [1] Group 1: Service Efficiency - The bank's staff promptly initiated a special service process after understanding the elderly customer's urgent need for a social security card due to the loss of the card by his hospitalized spouse [1] - Two staff members accompanied the elderly customer to his home to verify the situation and assist in signing the authorization letter, showcasing the bank's responsiveness to customer needs [1] Group 2: Future Commitment - The Agricultural Bank of China Jinan Free Trade Zone Branch plans to continue optimizing service processes for special groups, aiming to provide professional and high-quality services to more customers in need [1]

Group 1 - The Agricultural Bank of China (ABC) is actively providing financial services in rural areas by setting up service points directly in villages, which enhances accessibility for residents [1][3] - The initiative addresses challenges faced by villagers, particularly the elderly, who previously struggled with long travel times to bank branches, thus improving their overall experience [3] - In addition to social security card services, ABC is also educating villagers on financial knowledge relevant to agriculture and daily life, using easy-to-understand materials to promote financial literacy [3] Group 2 - The on-site service approach not only improves operational efficiency by consolidating previously delayed business but also strengthens the relationship between the bank and the villagers [3] - The positive feedback from villagers, reflected in their smiles, underscores the importance of delivering financial services beyond traditional banking environments [3]

Core Insights - The company, Desheng Technology, focuses on social security and livelihood services, leveraging AI technology to enhance efficiency and reduce costs in key areas such as employment, medical services, and government affairs [1][2] - Desheng Technology has established a grassroots service network through its "social security card + employment + government" model, which has begun to show initial commercial viability [2] - The company has achieved significant milestones, including the world's first ISO55013 data asset management certification and winning a major project for the operation of the Guangzhou Data Exchange [3] Group 1 - Desheng Technology has been dedicated to social security and livelihood services for over 20 years, aiming to connect government services with individual needs through social security cards [1] - The company operates in approximately 200 cities, providing services that include employment and medical assistance, and has established a comprehensive ecosystem [1][2] - The company is actively helping local governments and enterprises to develop data asset packages, utilizing data accumulated from social security services to create marketable digital assets [2] Group 2 - Desheng Technology's data operations have been recognized, with the company acting as a certified data broker for major data exchanges, assisting governments in unlocking data value [3] - The company has successfully facilitated data financing for enterprises, exemplified by a project that provided a heating company in Beijing with a credit increase of 20 million yuan [2][3] - The company is positioned to integrate data operations with technology and infrastructure, enhancing its service offerings and market presence [3]