Core Points - A customer expressed gratitude to a bank for its excellent service and integrity after retrieving lost cash [1] - The incident highlights the bank's commitment to customer service and ethical conduct [1] Summary by Sections - **Incident Description** - A customer accidentally left behind cash after a withdrawal at the bank [1] - Bank staff discovered the cash during routine checks and identified the owner through surveillance footage [1] - **Customer Interaction** - The bank contacted the customer to inform him about the lost cash, which he was unaware of [1] - The customer was pleasantly surprised and grateful for the bank's diligence [1] - **Recognition of Service** - The customer returned to the bank the next day to personally thank the staff and presented a banner as a token of appreciation [1] - The banner emphasized the bank's high moral standards and commitment to serving the community [1]

Core Points - The article highlights the efficient emergency response of the Hohhot Baita International Airport's transfer team in facilitating a medical team's urgent transit amidst flight delays [1][2] - It emphasizes the importance of timely action in life-saving situations, showcasing the airport's commitment to service excellence and passenger care [2] Group 1 - The medical team, consisting of 17 members with 10 pieces of medical luggage, faced a tight transfer window of only 50 minutes due to a flight delay [1] - The transfer team quickly activated an emergency support mechanism to ensure the medical team could board their connecting flight without delay [1] - The airport's team demonstrated professionalism, efficiency, and enthusiasm in creating a seamless transfer experience for the medical team [1][2] Group 2 - The successful transfer operation reflects the airport's service empowerment mechanism and its effective implementation at the frontline [2] - The commitment to a "people-oriented, service-first" philosophy is evident in the actions taken to support travelers, especially those with special missions like the medical team [2] - The airport's efforts contribute significantly to safeguarding life and health during critical situations [2]