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发动全球地服员工参与 东航地服技能大赛助力优化出行体验
Zhong Guo Min Hang Wang· 2025-06-17 10:57
Core Viewpoint - China Eastern Airlines held its highest-level and largest-scale ground service skills competition on June 17, aimed at enhancing service awareness and professional skills among ground service employees, ultimately improving passenger travel experiences [1][8]. Group 1: Competition Overview - The competition, themed "Skill Shines in the East, Empowering the Future," involved over 17,000 ground service employees from various global airports, showcasing a comprehensive range of skills across three core areas: weight balance, ground equipment operation, and civil aviation passenger service [1]. - The final competition included individual and team events in the civil aviation passenger service category, testing participants' overall qualities [1][6]. Group 2: Skill Assessment and Training - Participants in the individual competition were required to quickly and accurately answer questions related to check-in services, transfer services, VIP lounge services, and boarding gate services, as well as demonstrate knowledge of the latest service products and digital tools [6][7]. - The team competition involved scenarios requiring participants to demonstrate professional skills in handling service incidents, such as passenger support during adverse weather conditions and requests for wheelchair services [7]. Group 3: Strategic Goals and Future Plans - The event aimed to foster a competitive atmosphere within the ground service system, enhancing employees' business capabilities and overall service quality in preparation for the upcoming peak travel season [8]. - China Eastern Airlines is actively improving ground service support for inbound and outbound travelers, aligning with recent visa facilitation measures and the expansion of its "visa-free friends" network [7].
同比增长16.1%创新高 东航“五一”假期客流达217.3万人次
Zhong Guo Min Hang Wang· 2025-05-06 07:15
Core Insights - Eastern Airlines achieved a record high in passenger transport during the "May Day" holiday, with 2.173 million passengers, a year-on-year increase of 16.1% [1] - The airline operated a total of 15,200 flights, marking a 19.8% increase compared to the previous year [1] Group 1: Domestic Operations - Eastern Airlines executed 13,065 domestic flights, transporting 1.835 million passengers, which is a 14.6% increase year-on-year [1] - Popular domestic routes included Shanghai to Beijing, Shanghai to Shenzhen, and Shanghai to Guangzhou, among others [3] - The airline increased flight frequency on routes such as Xi'an to Dunhuang and Shanghai to Lijiang to accommodate the surge in travel demand [3] Group 2: International Operations - Eastern Airlines operated 2,090 international and regional flights, carrying 338,000 passengers, reflecting a 24.9% increase year-on-year [1] - New international routes were launched, including Shanghai Pudong to Abu Dhabi, with increased frequencies to Toronto, Moscow, and Amsterdam [3] - The average weekly international flight volume exceeded 1,500 during the holiday [3] Group 3: Multi-Modal Transportation - Eastern Airlines promoted multi-modal transport products, including "air-rail" and "air-water" connections, enhancing transfer efficiency for passengers [4] - The "air-rail" service covers 47 hub cities and 792 railway stations, serving over 2.4 million passengers since its implementation [4] - The airline provides various premium services to enhance passenger experience, such as free city transport tickets and luggage handling [4] Group 4: Cultural Integration - Eastern Airlines collaborated with the Shanghai Museum to launch a themed aircraft, "Shangbohao," showcasing ancient Chinese art [5][7] - The airline plans to offer promotional tickets for cultural events and exhibitions, enhancing the integration of aviation and tourism [5] - For the upcoming "China Tourism Day," Eastern Airlines will introduce themed flights and special offers for passengers [7]