大年初二，安徽合肥绕城高速出口，返乡车辆排起长龙。陈先生的车不慎追尾，正焦头烂额之际，身着人保工装的工作人员主动上前，熟练地帮 他拍照、定损、协调处理。让陈先生惊讶的是，他并非人保客户。"不管是不是我们的客户，路上需要帮忙，我们都在。"人保理赔员的一句话， 让他心头一暖。从最初的不可置信，到问题快速解决后的不断夸赞，陈先生的返乡路，因这个插曲充满了意想不到的温情。而这，只是2026年春 节，人保财险在全国编织的庞大服务网络中的一个缩影。 （上：在福建泉州，人保财险理赔员在除夕夜快速协助客户处置交通事故，满足客户出行需求。下：在安徽合肥，人保财险理赔人员在高速路口 的温暖驿站，主动协助一位非人保客户处置交通事故，客户从开始的不可置信，转变为服务后的不断夸赞。） 近600个"温暖驿站"遍布全国，便民服务触手可及 高效理赔疏通了旅途的"堵点"，而遍布全国的"温暖驿站"，则像星星点点的炉火，为寒风中赶路的人们提供着触手可及的暖意与补给。无论是否 为人保客户，只要踏上归途，都能在此歇脚。 春节期间，人保财险在高速公路服务区、旅游景点、交通要道搭建起近600个线下"温暖驿站"，并同步开设7x24小时线上"云驿站"。这里不 ...

Core Viewpoint - Ping An Property & Casualty Insurance Shanghai Branch has innovatively created a "Car Insurance Service + Public Welfare Rescue" model, enhancing emergency rescue services in Shanghai [1] Group 1: Service Innovation - The company has equipped its claims investigation vehicles with AED (Automated External Defibrillator) devices, providing both car insurance claims services and serving as mobile public emergency rescue stations [1] - The first batch of the "AED Rescue Team" consists of 10 professionally trained and certified members, covering high-traffic areas such as Lujiazui, Hongqiao Hub, and Pudong Airport [1] Group 2: Emergency Response - The vehicles are marked with visible AED signs and are ready to respond quickly to cardiac arrest emergencies on the road [1] - The company aims to expand AED rescue coverage to more service scenarios, establishing a "4-minute rescue circle" to extend insurance services from risk compensation to life protection [1]

Group 1 - The core theme of the event is "Protecting Financial Rights and Supporting a Better Life," aimed at enhancing public understanding of financial products and services while combating false advertising and financial fraud [1] - The event involved 17 branches of the company, where financial education activities were organized, including distributing informational materials and providing practical knowledge on identifying fake insurance policies and claims processes [3] - The company plans to continue promoting financial knowledge through a "Party Building + Consumer Protection" model, integrating financial services with public needs to fulfill its social responsibility [5]