Core Viewpoint - The article highlights the efforts of the Capital Airport Security Company to enhance passenger experience during the summer travel peak by improving security services and communication strategies [1][2]. Group 1: Service Enhancements - The company has launched a themed activity called "Gathering Strength from Every Detail" to focus on passenger needs during the summer travel season [1]. - Key service standards at positions such as the information desk and handover service have been comprehensively upgraded to better assist travelers [1]. - Visual guides have been introduced to simplify the explanation of new security regulations, particularly for families traveling with children and multiple pieces of luggage, aiming to reduce secondary security checks [1]. Group 2: Staff Training and Culture - The "old-to-young" mentorship model is being utilized, where experienced employees teach communication skills and how to handle various passenger situations, while younger staff bring fresh ideas to engage with student travelers [2]. - The company emphasizes the importance of dedication, patience, and attention to detail in its workforce, fostering a culture of safety, loyalty, technical excellence, and innovation [2]. - Continuous efforts will be made to refine service details, contributing to a safe and civilized airport environment, ensuring that every traveler's journey is filled with warmth and reassurance [2].

Core Viewpoint - Nantong Xingdong International Airport has enhanced passenger services by adding free charging stations and improving facilities in response to traveler needs, aiming to alleviate common travel concerns as the summer travel peak approaches [1][2] Group 1: Service Enhancements - The airport has introduced several free charging stations in the terminal, increasing from over 300 charging seats to include mini charging stations compatible with various phone models [1] - Four new free charging stations have been added near domestic arrival areas and isolation halls to address passenger "battery anxiety" [1] - The airport has opened four public changing rooms in the baggage claim area to allow passengers to change clothes comfortably upon arrival [1] Group 2: Passenger Experience Improvement - The airport has added seven squat toilets in restrooms to cater to diverse passenger preferences, enhancing comfort [1] - A dedicated ride-hailing pick-up area has been established, and signage has been improved to streamline the waiting process, reducing average waiting time by four minutes [1] - The airport has adopted 11 reasonable suggestions from passengers this year, demonstrating a commitment to improving the travel experience [2]

中国民航网 通讯员李达、朱明 报道："五一"假期来临，天津滨海国际机场迎来客流高峰。为确保旅客 安全、顺畅出行，机场安检部门精心谋划、多措并举，从强化安全责任、优化服务流程、筑牢安全防 线、提升业务技能等多个维度发力，全力保障旅客出行安全与便捷。 凝聚共识强担当，压实安全责任 节前， 机场安检部门就五一保障工作进行动员部署，要求全体人员必须将"安全第一"理念深植于心， 提高做好节日期间运行保障工作的思想认识，压实工作责任，提前谋划，保障有效。各部门借助班前 会、专题培训等形式，层层压实责任，确保每位员工思想认识到位、责任落实到位，要求全员以"归零 心态"对待安全保障工作，做到思想同心、目标同向、行动同步，构建起"一级抓一级、层层抓落实"的 严密工作体系。同时，充分发挥党员先锋模范作用和党支部战斗堡垒作用，管理人员、班组长要认真深 入一线，以身作则，带头坚守岗位。 筑牢防线保安全，护航平稳运行 节前，安检部门组织开展运行管理、消防安全以及设备设施运行等专项检查，对发现的问题立即整改， 消除安全隐患。同时，要求各一线保障部门加大现场质控检查力度，增加图像及视频回查频次及时间， 确保整体运行安全。针对节日旅客出行特 ...

今年以来，洪山营销部坚持以满足客户需求为导向，聚焦"让客户更满意"目标，着力打好服务提升、形 象升级、数字赋能"组合拳"，助推零售户经营"更上一层楼"。 今年来，洪山营销部结合零售户实际，设计一对一店铺改造方案，通过与零售户有效互动，落实优化店 铺布局、精心陈列商品、商品明码标价等提升举措，营造舒适、整洁的购物环境，真正实现终端形象焕 新，提升店铺引流能力。 数字赋能，激活终端"智能内核" "以前，我柜台上摆放着厚厚的账本，库存盘点费时费力，商品经营全凭经验。安装知音通后，我做到 了经营心中有'数'，只要我用鼠标轻轻一点，就可以清楚看到自己的库存状况和盈利状况，省时又省 心。"程露喜笑颜开地说。 为有效提升零售客户数字化运营能力，洪山营销部以"知音通"智能管理系统推广应用为抓手，利用"线 上+线下"服务模式，线上推送现代终端管理等营销知识，拓宽客户经营思路；线下到店走访，帮助客 户熟练掌握智能终端系统的使用方法，开展数字化经营，提升客户经营能力。 下一步，洪山营销部将继续深耕服务一线，以客户需求为导向，市场脉搏为指引，始终坚持我与客户共 成长，维护客户利益。（武汉洪山营销部 周文静） 服务提质，注入终端"成长 ...