此次荆门联通通过系统化、多层次的专项培训，推动服务标准深度落地，以标准化建设促进服务感知提 升，为提升一线服务水平奠定了坚实基础。 （来源：蚌埠新闻网） 转自：蚌埠新闻网 为进一步提升一线服务品质，强化服务营销能力，规范服务标准与投诉处理流程，近日，荆门联通客户 服务部联合自控厅运营中心组织营业厅店长、区县服务接口人及新进大学生开展了一场针对性极强的服 务培训，旨在通过系统学习与实战指导，为客户提供更优质、高效的服务体验。 此次培训内容丰富翔实，紧密围绕一线服务工作的核心需求展开。通过生动的讲解和场景模拟，帮助参 训人员掌握在与客户接触过程中的礼仪细节，提升沟通的有效性与亲和力，进而增强服务营销的转化能 力。结合行风纠风的相关要求，聚焦服务标准规范，重点阐述窗口服务流程及执行规范，并通过真实案 例的剖析，让参训人员直观了解在处理各类问题时的要点与方法，化解客户不满情绪，提高客户满意 度。 【广告】免责声明：本内容为广告，不代表蚌埠新闻网的观点及立场。所涉文、图、音视频等资料之一 切权力和法律责任归材料提供方所有和承担。蚌埠新闻网登载此文出于传递更多信息之目的，对此文 字、图片等所有信息的真实性不作任何保证或承 ...

Core Viewpoint - The article highlights the efforts of the Capital Airport Security Company to enhance passenger experience during the summer travel peak by improving security services and communication strategies [1][2]. Group 1: Service Enhancements - The company has launched a themed activity called "Gathering Strength from Every Detail" to focus on passenger needs during the summer travel season [1]. - Key service standards at positions such as the information desk and handover service have been comprehensively upgraded to better assist travelers [1]. - Visual guides have been introduced to simplify the explanation of new security regulations, particularly for families traveling with children and multiple pieces of luggage, aiming to reduce secondary security checks [1]. Group 2: Staff Training and Culture - The "old-to-young" mentorship model is being utilized, where experienced employees teach communication skills and how to handle various passenger situations, while younger staff bring fresh ideas to engage with student travelers [2]. - The company emphasizes the importance of dedication, patience, and attention to detail in its workforce, fostering a culture of safety, loyalty, technical excellence, and innovation [2]. - Continuous efforts will be made to refine service details, contributing to a safe and civilized airport environment, ensuring that every traveler's journey is filled with warmth and reassurance [2].

Core Viewpoint - Nantong Xingdong International Airport has enhanced passenger services by adding free charging stations and improving facilities in response to traveler needs, aiming to alleviate common travel concerns as the summer travel peak approaches [1][2] Group 1: Service Enhancements - The airport has introduced several free charging stations in the terminal, increasing from over 300 charging seats to include mini charging stations compatible with various phone models [1] - Four new free charging stations have been added near domestic arrival areas and isolation halls to address passenger "battery anxiety" [1] - The airport has opened four public changing rooms in the baggage claim area to allow passengers to change clothes comfortably upon arrival [1] Group 2: Passenger Experience Improvement - The airport has added seven squat toilets in restrooms to cater to diverse passenger preferences, enhancing comfort [1] - A dedicated ride-hailing pick-up area has been established, and signage has been improved to streamline the waiting process, reducing average waiting time by four minutes [1] - The airport has adopted 11 reasonable suggestions from passengers this year, demonstrating a commitment to improving the travel experience [2]

Core Viewpoint - The Tianjin Binhai International Airport is implementing multiple measures to ensure passenger safety and smooth travel during the peak flow of the May Day holiday [1] Group 1: Strengthening Safety Responsibility - The airport security department has mobilized staff to embed the "safety first" concept, emphasizing the importance of operational readiness during the holiday [2] - Responsibilities are being reinforced through meetings and training, ensuring that every employee understands their role in safety management [2] - The management is expected to lead by example, maintaining a strong presence at the frontline to ensure compliance with safety protocols [2] Group 2: Ensuring Safe Operations - The security department has conducted special inspections on operational management, fire safety, and equipment functionality, addressing any identified issues promptly [3] - Increased quality control checks and monitoring of prohibited items, especially liquids and electronic devices, are being implemented [3] - Emergency response plans are being reviewed and practiced to enhance readiness for extreme weather and other unforeseen events [3] Group 3: Optimizing Service Efficiency - To manage the surge in passenger numbers, the security department is dynamically adjusting the number of security lanes and deploying additional staff for guidance [4] - Special assistance is provided for elderly and vulnerable passengers, ensuring a smooth check-in process [4] - The department is proactively moving the information point to the check-in area to encourage timely security checks and reduce delays [4] Group 4: Enhancing Service Skills - The security department is conducting training to improve staff service awareness and skills, focusing on the needs of special passenger groups [5] - Emphasis is placed on providing personalized and respectful service to enhance the travel experience for all passengers [5] - Continuous improvement of security service standards is a priority, aiming to create a safe and efficient environment for travelers [5]

Group 1 - The core focus of the Hongshan Marketing Department this year is to enhance customer satisfaction through service improvement, image upgrading, and digital empowerment [1] Group 2 - The marketing team has conducted extensive market research to understand the operational challenges and market demands faced by retail clients, providing tailored advice for both new and experienced retailers [2] - New clients receive guidance on product display, price tag maintenance, and marketing strategies, while experienced clients are encouraged to optimize product structure and engage in differentiated operations to enhance market competitiveness [2] Group 3 - The marketing department has implemented one-on-one store renovation plans to improve the overall store image, resulting in increased customer traffic and sales for retail clients [3] - Store owners have reported significant improvements in business after upgrading store signage, layout, and decor based on the marketing team's recommendations [3] Group 4 - The introduction of the "Zhiyin Tong" intelligent management system has enabled retail clients to efficiently manage inventory and profitability, transitioning from manual bookkeeping to a digital approach [4] - The marketing department promotes a combination of online and offline services to enhance clients' digital operational capabilities, ensuring they are well-versed in using the intelligent terminal system [4] - Future plans include continued focus on frontline services, guided by customer needs and market trends, to foster mutual growth and protect client interests [4]