春运返程期间，部分旅客因不熟悉站内标识，而走了冤枉路。遇到身份证丢失、重点旅客出行的时候，也往往不知道怎么办。其实，在车站都有便捷的服务 措施能帮助您。 返程途中想要省时高效，首先要认准站内各类指引标识。候车时，需重点关注车站电子大屏、区域指引牌和地标，就能快速定位检票口与对应候车区，避免 延误；换乘时，主动寻找"便捷换乘"专属标识，可实现站内直达，无需重复安检、节省时间。 线上办理：打开"铁路12306"App，点击"温馨服务"版块，选择"乘坐旅客列车临时身份证明"，按照页面提示准确填写姓名、证件类型和证件号码，开启手机 定位并完成人脸核验，审核通过后即可生成电子临时身份证明。该证明有效期为24小时，可覆盖进站、检票、乘车等全部出行环节，每位旅客一个自然月内 最多可申请6次，若二维码失效，重新提交申请即可再次生成。 线下办理：可前往各车站公安制证窗口，现场办理临时身份证明，快速解决出行难题。 国铁哈尔滨局牡丹江站客运车间党总支书记 刘颖：一般车站内都设有清晰的指示牌和图标，涵盖候车区、检票口、人工通道、中转换乘通道等关键区域， 大家出行时多留意标识，就能快速找到目标方向。 除了清晰指引，车站还提供多项应急便 ...

春运返程期间，部分旅客因不熟悉站内标识，而走了冤枉路。遇到身份证丢失、重点旅客出行的时候，也往往不知道怎么办。其实，在车站都有便捷的服务 措施能帮助您。 返程途中想要省时高效，首先要认准站内各类指引标识。候车时，需重点关注车站电子大屏、区域指引牌和地标，就能快速定位检票口与对应候车区，避免 延误；换乘时，主动寻找"便捷换乘"专属标识，可实现站内直达，无需重复安检、节省时间。 国铁哈尔滨局牡丹江站客运车间党总支书记 刘颖：一般车站内都设有清晰的指示牌和图标，涵盖候车区、检票口、人工通道、中转换乘通道等关键区域， 大家出行时多留意标识，就能快速找到目标方向。 除了清晰指引，车站还提供多项应急便民服务，如果旅客途中身份证丢失或忘带，可通过两种方式快速办理。 针对老幼病残孕等重点旅客，铁路部门推出线上线下双重预约服务。线上可通过手机"铁路12306"App便捷预约，线下可查询各车站服务电话办理，车站会 提供轮椅、担架等便民设施，开通绿色通道，保障重点旅客便捷进出站、优先候车、优先乘车。 春运出行 铁路畅行码怎么用？ 坐高铁出门，细心的旅客会发现，座椅扶手上有一个二维码，补票、升席、点餐、改到站，都可以通过扫码实现。那 ...

春运，是中国大地上一年一度最温暖的迁徙。当亿万旅客踏上返乡之路，铁路不仅是纵横延伸的钢铁脉 络，更是传递时代温度的重要纽带。近年来，铁路部门始终践行"人民铁路为人民"的初心，将服务体现 在听得见、看得见、感受得到的细节之中。从一餐一饮的改善，到一站一程的优化，这场静水深流的服 务升级，承载着人民群众对美好出行的期盼，也映照出发展进程中持续提升的民生温度。 服务的提升，源于对"人"的深刻理解与真切关怀。针对重点旅客，车站设置服务专岗，实现从进站到乘 车的全程接力帮扶；面向带儿童出行的家庭，部分列车配备儿童读物与贴心关爱服务；渴望安静的旅 客，可以选择"静音车厢"，享受一段宁静旅程；注重餐饮品质的旅客，已在试点列车上体验到"自选 餐"带来的满足。此外，"铁路畅行码"集成多项功能于指尖，行李便捷托运让旅途更轻松，"高铁宠物托 运"让"毛孩子"一同返乡，"雪具便利行"服务助力冰雪爱好者奔赴山海……这些看似独立的举措，实则 共同编织出一张更精细、更温暖、更具现代气息的服务网络。 科技创新，让这份温暖变得更加可感可及。通过大数据分析实施"一日一图"动态调配运力，持续优化 12306系统功能以提升购票体验，铁路运输的组织与 ...

春运前三天，铁路出行总人数预计将超过3400万人次。不光是客流增长，大家对于春运的关注也在持续升温，《春运现场说》邀请到大家熟悉的"网红列车 长"——刘影，请她跟大家说说春运路上的新鲜事儿，并回答网友关心的问题。 0:00 问题一：今年春运新增了免费退票服务，具体有啥规定？ 刘影：这个免费退票前面得加上四个字，"误购"和"限时"。 春运买票时间紧，行程紧，容易出现操作上的失误，比如说，你本来要去常州，结果买到了沧州！地名或者时间选错了，都算作"误购"。 旅客通过铁路12306平台购买乘车日期为2月2日及以后的火车票时，如误购车票在购票支付成功30分钟内且在开车前4小时以上，购票人可线上自助办理退 票，不收取退票费。 问题二：今年铁路新增了老年旅客电话订票服务，这个怎么用？ 刘影：60岁以上、持二代身份证的叔叔阿姨，购买乘车日期为2月2日及以后的预售期内距开车前3天及以上的老年旅客火车票，可以拨打12306客服电话， 按"1"转人工，说明想买的车次、日期、座位等信息，工作人员会帮忙下单。支付也能选线上或线下，特别省心，目前服务时间是每天8时到18时。 问题三：旅游专列车票怎么买？ 刘影：旅客进入铁路12306A ...

二月二日，北京西站，高铁车厢内洋溢着回家过年的喜庆氛围。 陈思阳摄（人民图片） 春运，承载着亿万人回家团圆的热切期盼。2月2日，2026年春运大幕开启，笔者实地探访了北京西站。 旅客服务中心挂满了红灯笼，电子屏滚动着新春祝福；候车大厅内，工作人员手捧福字、马年挂件等纪 念品，送到乘客手中。首班高铁的检票口前，乘客自觉排队、有序检票。乘客孙女士一家正在候车，她 笑着说："车站里有专人引导，充电座椅等设施很齐全，候车很舒心。" "春运首日，车站预计发送旅客14.5万人。"北京西站客运车间工会主席罗淑静介绍，2026年春运期间， 车站预计发送旅客515.5万人，高峰日为2月14日（农历腊月二十七），预计发送旅客23.6万人，旅客出 行目的地主要集中在郑州、西安、武汉、长沙等热门城市。 候车大厅里，升级改造后的"036"候车室功能布局更完善。车站还设置了9台检票信息查询机，"以前总 怕记错检票口、赶错时间，现在刷一下身份证，乘车信息一目了然！"正在查询信息的苏女士笑着 说。"轻装行"服务点前，不少携带大件行李的旅客正有序登记预约。"我过年回家的行李特别多，现在 能预约门到站、站到门的行李搬运服务，不用自己扛了，省心又 ...

Core Insights - The new train operation schedule implemented on January 26 aims to enhance the capacity and efficiency of national railway passenger and freight transport, supporting high-quality economic and social development [1] Group 1: Train Operation Enhancements - The new schedule significantly improves regional accessibility, with the opening of multiple new lines since 2025 [1] - The travel time from Yinchuan to Beijing has been reduced to 6 hours and 22 minutes following the opening of the Baoyin High-speed Railway [1] - A direct high-speed train service from Yan'an to Beijing has been introduced, allowing travel in as little as 5 hours and 42 minutes [1] Group 2: Regional Connectivity - The Guangzhang and Shantou High-speed Rail operations enhance the integration of the western and eastern Guangdong regions with the Guangdong-Hong Kong-Macao Greater Bay Area [1] - The new Beijing-Tianjin-Hebei circular high-speed train service provides more commuting options for passengers traveling between Beijing, Tianjin, and Xiong'an [1] Group 3: Service Improvements - The high-speed sleeper train service from Hong Kong West Kowloon to Shanghai Hongqiao has been upgraded to daily operations, increasing travel options for passengers [2] - The Guangzhou-Shenzhen-Hong Kong high-speed rail has added 52 new trains, bringing the total to 415, making it the most densely operated high-speed rail line in the country [2] - A new high-speed train service connecting Zhuhai and Fuzhou has been launched, facilitating business and tourism between the two regions [2]

Core Viewpoint - The new railway operation schedule implemented by the National Railway Group aims to optimize transportation structure, enhancing both passenger and freight transport capabilities across the country [1]. Group 1: Passenger Transport Enhancements - The new schedule includes a total of 12,130 scheduled passenger trains, an increase of 243 trains compared to the previous schedule [2]. - The opening of the Baoyin High-speed Railway reduces travel time from Yinchuan to Beijing to 6 hours and 22 minutes, while the Xiyan High-speed Railway connects Yan'an directly to Beijing in 5 hours and 42 minutes [2]. - The number of trains on the Beijing-Shanghai high-speed railway has increased to 87, and the Guangzhou-Shenzhen-Hong Kong high-speed railway has added 34 trains, significantly enhancing transport capacity [5]. Group 2: Service Upgrades - The new operation schedule expands the quiet carriage service to 97 high-speed trains and broadens the pilot program for pet transportation to cover 43 stations and 57 trains [6]. - Various services have been optimized, including student ticket reservations and special tourism trains, enhancing the travel experience for different demographics [6]. - The "Railway Smooth Travel" code is now available on all high-speed trains, and internet meal ordering services have been expanded to 94 stations [6]. Group 3: Freight Transport Improvements - The new schedule has increased the number of cross-bureau freight trains to 473, an increase of 20 trains, and 421 direct freight trains are now dedicated to essential goods like coal and grain [7]. - The railway department is enhancing logistics product offerings, including intercity express trains and cold chain services, to lower overall logistics costs [8]. Group 4: Regional Development Support - The new schedule supports the construction of the Guangdong-Hong Kong-Macao Greater Bay Area, with new high-speed rail lines significantly reducing travel times between cities [9]. - In the Northeast, additional trains have been added to popular ice and snow tourism destinations, facilitating access for tourists [9]. - The new operation schedule also optimizes connections between underdeveloped regions and major economic areas, reducing travel times significantly [9][10].

Core Viewpoint - The China National Railway Group is implementing a new train operation schedule starting January 26, with ticket sales already underway, aiming to enhance passenger travel experience and meet diverse travel demands [1] Group 1: Ticketing Strategy - The railway group has developed a scientific ticketing strategy, focusing on real-time monitoring of ticket availability to balance long and short-distance travel needs [1] - There is a commitment to improve group ticket booking services to maximize passenger travel demand [1] Group 2: Special Services for Key Groups - The student ticket reservation service will continue to operate regularly, ensuring that discounts for students, children, and disabled military personnel are effectively implemented [1] Group 3: Themed Train Services - The railway group is organizing themed tourist trains, such as family trips, ice and snow tours, and red tourism, to connect scenic spots and cultural landmarks, creating new consumption scenarios [1] Group 4: Enhanced Passenger Services - The "Railway Smooth Travel Code" will cover all high-speed trains, with 94 internet dining stations available for passengers to enjoy local delicacies and upgrade their seats via QR codes [1] - Quiet carriage services are being promoted on 97 high-speed trains, and pet transportation services are being trialed at 43 stations and 57 trains [1] - Additional services like "Light Travel" and "Snow Equipment Convenience Travel" are being tested to cater to diverse passenger needs [1]

Core Viewpoint - The China National Railway Group is implementing a new train operation schedule starting January 26, with ticket sales already underway, aiming to enhance passenger travel experience and meet diverse travel demands [1] Group 1: Ticketing Strategy - The railway group has developed a scientific ticketing strategy, focusing on real-time monitoring of ticket availability to balance long and short-distance travel needs [1] - There is a commitment to improve group ticket booking services and ensure maximum availability of tickets at stations with high passenger flow [1] Group 2: Special Services for Key Groups - The student ticket reservation service will continue to operate regularly, with various discounts for students, children, and disabled military personnel [1] - Special trains for family travel, ice and snow tourism, and cultural heritage tours are being organized to create new consumption scenarios and promote the "railway + cultural tourism" model [1] Group 3: Enhanced Passenger Services - The railway group is enhancing in-transit services, with the "Railway Smooth Travel Code" covering all high-speed trains and 94 internet dining stations available for passengers [1] - Services such as quiet carriages are being promoted on 97 high-speed trains, and pet transportation trials are being conducted at 43 stations and 57 trains [1] - Additional services like "light travel" trials at 30 stations and convenient services for snow sports equipment on the Beijing-Zhangjiakou high-speed railway are being implemented to cater to diverse travel needs [1]

Core Points - The article highlights nine new benefits for railway travel that enhance convenience and accessibility for passengers [2] Group 1: New Train Services - Introduction of benchmark high-speed trains with 266 new services in major corridors, reducing travel time between cities [3] - Optimization of sleeper trains with new routes connecting major urban areas, allowing for overnight travel and daytime exploration [4] - Implementation of a bus-like operation for intercity trains, with significant daily services in key regions such as Beijing-Tianjin and the Yangtze River Delta [6] Group 2: Enhanced Passenger Services - Upgraded loyalty program for frequent travelers, offering increased points for senior and young members, enhancing the value of travel rewards [7] - Introduction of a regular reservation feature for student tickets, allowing for flexible travel arrangements and expanded discount options [9] - Special fare discounts for vulnerable groups, including students and disabled individuals, with a new pricing structure that offers greater savings [11] Group 3: Improved Ticketing and Service Options - Full implementation of electronic invoicing across the railway system, streamlining the ticket purchasing process [12] - Expansion of onboard services, including internet food ordering and pet transport options, to enhance the travel experience [13] - Introduction of group ticket services via phone, improving accessibility for larger travel parties [14]