近日，有网友发视频称，在四川成都一中国黄金门店，小孩试戴手镯后，店员员称手镯变形要求赔偿千元，该顾客认为系门店讹诈，该事件引发广泛关注。 近年来，国际黄金价格持续上涨，黄金饰品消费成为热点之一，但相关纠纷和投诉也随之增多。 据《消费电子杂志社》报道，消费保平台最新《黄金珠宝投诉分析报告》显示，2022年1月至2025年10月，消费保共受理黄金珠宝投诉18847件，累计涉诉金额1.10亿元，有效投诉解决率为3 此外，金价大涨，给部分黄金销售企业带来了一定的业绩压力。据中国黄金（600916.SH）公告，2025年第三季度，公司营收为146.66亿元，同比增长28.43％；净利润为1608.85万元，同 对此你怎么看？ 有媒体报道，11月12日，一女子带孩子逛金店时在营业员全程注视下试戴了一个黄金手镯，不超过10秒，取下来时营业员说手镯变形要求赔偿1000元，否则不让她们走。该女子表示，手镯太大 11月13日，该门店店长张女士表示，最开始提议按工费赔偿或买下，对方不愿意，警方到达后确认了手镯确实存在变形，经过调解顾客最终赔偿了100元维修费。对于顾客视频中称"征得同意在 11月13日，有媒体致电中国黄金，工作人员 ...

本文转自【法治网】； 近日，有网友发视频称，在四川成都一中国黄金门店，小孩试戴手镯后，店员称手镯变形要求赔偿千 元，该顾客认为系门店讹诈，该事件引发广泛关注。 来源｜中国经济网微信、智通财经、华龙网、广州日报微信 有媒体报道，11月12日，一女子带孩子逛金店时在营业员全程注视下试戴了一个黄金手镯，不超过10 秒，取下来时营业员说手镯变形要求赔偿1000元，否则不让她们走。该女子表示，手镯太大，甚至都没 怎么碰到孩子的皮肤。 11月13日，该门店店长张女士表示，最开始提议按工费赔偿或买下，对方不愿意，警方到达后确认了手 镯确实存在变形，经过调解顾客最终赔偿了100元维修费。对于顾客视频中称"征得同意在店员注视下试 戴"，张女士表示并未征得同意，特殊款式试戴一般由店员操作。 11月13日，有媒体致电中国黄金，工作人员表示，"相关部门已经在处理此事了，肯定会给消费者一个 满意的回复"。 近年来，国际黄金价格持续上涨，黄金饰品消费成为热点之一，但相关纠纷和投诉也随之增多。 据《消费电子杂志社》报道，消费保平台最新《黄金珠宝投诉分析报告》显示，2022年1月至2025年10 月，消费保共受理黄金珠宝投诉18847件，累 ...

Core Viewpoint - A customer experienced an issue at a gold jewelry store where she was asked to compensate for a gold bracelet that allegedly became deformed after a brief trial, raising questions about customer service practices in the jewelry retail industry [1] Company Summary - The incident involved a customer trying on a gold bracelet for less than 10 seconds before being told by the salesperson that the bracelet was deformed and required a compensation of 1,000 yuan [1] - The customer argued that the bracelet was too large and did not even touch her child's skin, indicating a potential misunderstanding of the trial process [1] - The customer service department of China Gold stated that their staff are trained and that assistance is required for trying on jewelry, but they were not aware of the specific situation and would investigate further [1]

Core Viewpoint - A woman was asked to compensate 1,000 yuan for allegedly damaging a gold bracelet after trying it on for less than 10 seconds in a jewelry store, raising questions about customer service practices in the industry [1] Group 1: Incident Details - The incident occurred on November 12, when the woman and her child visited a gold store and tried on a bracelet under the watchful eye of the sales staff [1] - The sales staff claimed the bracelet was deformed and demanded compensation, which the woman contested, stating the bracelet was too large and did not even touch her child's skin [1] Group 2: Response from Authorities - Local police found the sales staff's actions to be unreasonable, suggesting that trying on jewelry should be allowed without such demands for compensation [1] - The police indicated that if the store had concerns about trying on items, they should have communicated this policy beforehand [1] Group 3: Company Response - On November 13, a video outlet contacted China Gold's customer service, which stated that staff are trained and that trying on jewelry requires assistance from the staff [1] - The customer service department was not aware of the specific incident but mentioned that a staff member would verify and address the situation [1]

Core Viewpoint - The incident involving a woman being asked to pay for a deformed gold bracelet after trying it on in a jewelry store raises questions about customer service practices and the handling of product trials in the retail jewelry industry [2][3]. Group 1 - A woman was asked to compensate 1,000 yuan for a gold bracelet that allegedly deformed after she tried it on for less than 10 seconds [2]. - Local police found the store's request for compensation unreasonable, emphasizing that trying on jewelry should be allowed without prior warning [3]. - Customer service from China Gold stated that staff are trained to assist with trying on jewelry, but they were not familiar with the specific incident and would investigate further [3].

Core Viewpoint - The rising gold prices have attracted attention globally, leading to an increase in fraudulent activities related to gold jewelry [1][3]. Group 1: Incident Overview - A woman named Wang (pseudonym) was approached by a street vendor who offered free cleaning and reshaping of her gold bracelet [4]. - The vendor used a chemical solution known as "aqua regia" to dissolve gold, claiming it was for cleaning purposes [4]. Group 2: Investigation and Outcome - After receiving her bracelet back, Wang noticed it had become lighter and suspected foul play, prompting her to report the incident to the police [7]. - Police weighed the bracelet, finding it to be 22.67 grams, which was 5.33 grams lighter than the original weight recorded on the purchase invoice from 2013 [7]. - The vendor confessed to the theft using aqua regia and has been criminally detained, with the investigation ongoing [9]. Group 3: Public Advisory - Authorities advise the public to seek services from legitimate gold shops rather than street vendors and to verify the weight of precious metals before and after processing [10].

Core Viewpoint - The continuous rise in gold prices has prompted companies like Chow Tai Fook to increase retail prices for gold products by 12%-18% by the end of October [1]. Group 1: Company Pricing Strategies - Chow Tai Fook plans to raise the retail prices of its gold products due to the impact of rising gold prices on costs, with most products seeing a price increase of 12%-18% [1]. - Lao Pu Gold has also announced a price adjustment scheduled for October 26, marking its third price change this year [4]. Group 2: Market Trends - The gold market is experiencing significant activity, with international and domestic gold prices surpassing $4,300 per ounce and 1,000 yuan per gram, respectively, reaching historical highs [5]. - There is a notable increase in demand for gold products, particularly for wedding-related items, with some products selling out [7]. - Online shopping platforms indicate a high demand for gold items, with several products showing as out of stock, including a gold bracelet from Chow Tai Fook and a nearly 30,000 yuan bracelet from Chow Sang Sang [9]. Group 3: Consumer Behavior - Due to fluctuations in gold prices, some consumers are adopting a wait-and-see approach, while others are actively purchasing gold despite differing opinions on future price movements [5][7]. - Merchants report challenges in inventory management, with gold being sold immediately upon buyback, indicating a cautious market environment [5].

Core Insights - The wholesale price of gold in Shenzhen's Shui Bei has surged to 935 CNY per gram, with the recovery price reaching 905 CNY per gram, reflecting a significant increase in demand and price volatility in the gold market [2][4]. Group 1: Market Trends - There has been a notable increase in gold prices, with the price per ounce surpassing 4130 USD for the first time on October 13, marking a single-day increase of over 3% and a year-to-date rise of nearly 60% [4]. - Retailers in Shui Bei are experiencing a boom in sales, with many gold jewelry items selling out quickly, indicating strong consumer interest and demand [4]. Group 2: Consumer Behavior - Consumers are actively participating in the gold market, with reports of long queues for both purchasing and selling gold, highlighting a shift in consumer behavior towards gold as a valuable asset [4]. - A local resident mentioned selling a gold bracelet for 905 CNY per gram, significantly higher than the purchase price of 300 CNY per gram, showcasing the profit potential for consumers in the current market [4]. Group 3: Business Practices - Some gold merchants are engaging in risky practices, such as a pre-order pricing model that allows them to control large amounts of gold with minimal capital, leveraging up to 30 to 80 times their investment [5]. - Reports indicate that several gold merchants in Shui Bei have faced operational issues, with some reportedly "running away" due to the volatile market conditions [4][5].

Core Insights - The gold market in Shenzhen is experiencing unprecedented demand, with reports of long queues for purchasing gold, particularly gold bracelets, as prices surge to record highs [1][2] - On October 13, gold prices surpassed $4,130 per ounce, marking a more than 3% increase in a single day and nearly 60% rise year-to-date [1] - The wholesale price of gold in Shenzhen has reached 935 yuan per gram, while the buyback price is at 905 yuan per gram, indicating significant market activity [1] Group 1 - Retailers in Shenzhen's gold market are facing stock shortages due to high demand, with some stores selling out of gold bracelets and quickly replenishing their inventory [1] - Many retailers and customers are actively participating in buying and selling gold, with individuals like Ms. Liu selling gold bracelets at a substantial profit compared to their purchase price [1] - The volatility in gold prices has led to a booming market for gold sales, but it has also resulted in some businesses engaging in risky practices [1] Group 2 - Some gold traders in Shenzhen have faced operational issues not due to market pressures but because of a speculative pricing model that allows them to control large amounts of gold with minimal capital [2] - This model enables participants to leverage their investments significantly, with ratios as high as 30 to 80 times, akin to futures trading [2] - The Shenzhen Gold and Jewelry Industry Association has issued warnings regarding illegal gambling activities disguised as gold trading, leading to legal actions against several companies involved in non-physical gold betting [2]

Core Viewpoint - The recent surge in gold prices has led to unprecedented demand in Shenzhen's gold market, with reports of long queues for purchasing gold and significant price increases in both wholesale and recovery prices [3][4]. Group 1: Market Demand and Price Trends - A gold shop owner in Shenzhen noted that the demand for gold has reached a level where customers are queuing to buy it, a phenomenon not previously observed [1] - As of October 13, gold prices have surpassed $4,130 per ounce, marking a single-day increase of over 3% and a year-to-date rise of nearly 60% [3] - The wholesale price of gold in Shenzhen's market has risen to 935 yuan per gram, while the recovery price has reached 905 yuan per gram [3][4] Group 2: Business Practices and Risks - The volatility in gold prices has led to a boom in sales, but it has also resulted in some businesses engaging in risky practices, including "gambling" with gold [4][9] - Reports indicate that several gold merchants in the Shenzhen area have faced operational issues, with some going out of business due to high-risk trading practices [4][9] - The Shenzhen Gold and Jewelry Association has issued warnings regarding illegal activities disguised as gold trading, particularly those involving high-leverage betting on gold prices [7][11] Group 3: Regulatory Response - The Shenzhen Gold and Jewelry Association has called for strict adherence to legal standards and a return to core business practices focused on physical gold transactions [11] - The association emphasized the importance of internal management and compliance to prevent illegal activities within the industry [11] - A warning was issued to all member units to conduct self-assessments and rectify any potentially illegal business practices immediately [11]