凤凰网科技讯 12月2日，理想汽车产品线负责人"老汤哥Tango"发文称，理想汽车App上线召回查询功 能，用户可在"服务"页面，点击"服务专家"，然后输入"召回查询"，就可以查询自己的车辆是否在召回 范围内，以及车辆预估的维修时间。 据理想汽车内部公告，2024款MEGA被曝出现"部分车辆冷却液渗漏"的严重问题。理想汽车将事故原因 归咎于研发及验证环节的重大疏漏。文件指出，事故涉及"冷却液验证不充分"、"动力电池试验验证及 渗漏风险评估不充分"，甚至在后续的风险评估与用户处置环节也存在应对不当。 文中还提到，由于冷却液造成的动力电池安全隐患，我们在云端会有实时的监控程序，如果没有出现云 端预警和车机故障信息，说明当前车辆状态正常，请大家放心用车。 ...

Core Insights - Li Auto has conducted a comprehensive quality review following two significant incidents involving the 2024 MEGA coolant leak and the 2025 L series lower arm bushing noise issue, indicating a serious approach to quality management [2][3] - The company has identified three main areas of responsibility for the MEGA coolant leak: insufficient material validation, inadequate battery testing, and poor response in quality and service [2] - A total of 18 personnel were held accountable, with direct responsibility leading to contract termination for some, and management losing year-end bonuses and promotion eligibility, showcasing a rare level of accountability [2][3] Quality Management Approach - Li Auto's handling of the incidents reflects a broad and rapid investigation process, which is uncommon in the new energy vehicle sector, emphasizing the company's commitment to transparency and accountability [3][4] - The company has not only addressed the MEGA incident but also released findings on the L series noise issue, indicating a systemic approach to quality management that spans multiple departments and components [2][3] - By publicly disclosing the internal accountability results, Li Auto sends a strong message that quality issues will not be ignored or downplayed, but rather addressed through systematic review and rectification [3][4] Brand Trust and Consumer Confidence - Li Auto's proactive measures, including a comprehensive recall and replacement of critical components, highlight its commitment to user experience and brand trust, rather than merely responding to public pressure [4][5] - The company's approach to quality issues is characterized by cross-departmental investigations, extending accountability from execution to management levels, which is crucial for reinforcing brand safety and consumer confidence [5] - The handling of these incidents provides Li Auto with an opportunity to strengthen its quality governance and signals to the industry the importance of establishing robust quality management systems as the smart vehicle sector evolves [5]

Core Viewpoint - Li Auto has reported significant quality issues with its 2024 MEGA and 2025 L series models, leading to severe accountability measures against 18 employees [2][3] Group 1: Quality Issues - The 2024 MEGA model has been found to have serious problems with "coolant leakage," attributed to major oversights in the R&D and validation processes [2] - The issues with the MEGA model were linked to insufficient verification of coolant and battery leakage risks, as well as inadequate user response measures [2] - The 2025 L series model has been reported to have a "lower arm bushing noise" quality risk, which has been acknowledged to severely impact user experience and the company's reputation for product quality [3] Group 2: Accountability Measures - A total of 14 employees from various departments, including materials technology and battery R&D, faced accountability measures for the MEGA leakage incident, with some being terminated [2] - Four employees from the intelligent chassis department were held accountable for the L series issues, with similar severe consequences [3] - Directly responsible employees received the maximum penalty of contract termination, while their managers faced loss of year-end bonuses, promotion disqualifications, and performance ratings capped at level I [3]

Core Viewpoint - Li Auto has issued two handling announcements regarding quality incidents involving the 2024 MEGA vehicles and the 2025 L series vehicles, addressing issues related to coolant leakage and abnormal noise from the lower arm bushing [3]. Group 1: 2024 MEGA Vehicle Quality Incident - The investigation identified three main causes for the coolant leakage incident: insufficient validation of coolant, inadequate testing and risk assessment of the battery, and improper response from quality and service departments [4]. - Five employees were held primarily responsible for the coolant validation issue, leading to contract termination, while four employees were held responsible for battery testing, also resulting in contract termination [4]. - Additional employees from quality and service departments were deemed to have secondary responsibility, facing performance penalties and loss of year-end bonuses [4]. Group 2: 2025 L Series Vehicle Quality Incident - The L series 2025 model experienced abnormal noise complaints due to insufficient testing of the lower arm bushing grease, significantly affecting user experience [5]. - Four employees were held accountable for this incident, with direct employees facing contract termination and their managers receiving performance penalties and loss of bonuses [5].

Core Viewpoint - Li Auto has announced handling measures regarding quality issues related to the 2024 MEGA vehicles and the 2025 L series, identifying specific responsibilities and consequences for involved employees [2][3] Group 1: Quality Issues - The company identified three main causes for the coolant leakage issue in the 2024 MEGA vehicles, attributing primary responsibility to personnel in materials technology and battery testing [2] - For the L series 2025 model, insufficient testing of the lower arm bushing grease led to complaints of noise, significantly affecting user experience [2] Group 2: Employee Accountability - A total of 5 employees were held accountable for the coolant leakage issue, with measures including contract termination for direct staff and performance penalties for their managers [2][3] - In addition, 4 employees were held accountable for the battery testing and risk assessment failures, with similar consequences applied [2]

Core Viewpoint - Li Auto has announced internal accountability measures in response to two quality incidents involving the 2024 MEGA vehicles and the 2025 L series vehicles, focusing on employee responsibility and corrective actions [1][2]. Group 1: Quality Incidents - The first incident involves a batch quality issue with the 2024 MEGA vehicles, where coolant leakage was identified. Three main causes were determined, leading to accountability for 18 employees [1]. - The second incident pertains to the 2025 L series vehicles, where insufficient testing of the lower arm bushing grease resulted in noise complaints from users, significantly affecting their experience [2]. Group 2: Accountability Measures - For the coolant leakage incident, five employees were held primarily responsible for inadequate coolant verification, while four employees were accountable for insufficient battery testing and risk assessment. Five additional employees were found to have secondary responsibility in risk evaluation and user vehicle handling [1]. - In the case of the L series noise issue, four employees were held accountable for their work negligence, with similar penalties applied, including contract termination for direct employees and performance-related sanctions for their managers [2].

Core Insights - Li Auto has issued two handling announcements regarding quality incidents involving the 2024 MEGA vehicles and the 2025 L series vehicles, addressing issues related to coolant leakage and abnormal noise from the lower arm bushing [2] Group 1: 2024 MEGA Vehicle Quality Incident - The coolant leakage issue was attributed to three main causes: insufficient validation of coolant, inadequate testing and risk assessment of the power battery, and improper response from various departments during risk assessment and vehicle handling [2] - Five employees were held primarily responsible for the coolant validation issue, while four employees were accountable for the battery testing and risk assessment [2] - Employees directly involved faced contract termination, while their managers received penalties including a performance rating capped at I, cancellation of year-end bonuses, and disqualification for promotions [2][3] Group 2: 2025 L Series Vehicle Quality Incident - The L series vehicles experienced abnormal noise complaints due to insufficient testing of grease in the lower arm bushing, significantly affecting user experience [2] - Four employees were held accountable for this incident, with similar penalties applied as in the previous case [3]

Core Insights - Li Auto has reported two significant "batch quality incidents" affecting its flagship models, the 2024 MEGA and the 2025 L series, leading to severe accountability measures against responsible personnel [1] Group 1: Incident Details - The 2024 MEGA model has been found to have a serious issue with "coolant leakage" in some vehicles, attributed to major oversights in the R&D and validation processes [1] - The company identified insufficient verification of coolant and inadequate risk assessment for battery leakage as key factors in the MEGA incident [1] - The 2025 L series, which has not yet been widely delivered, is reported to have a quality risk related to "noise from the lower arm bushing," linked to failures in the smart chassis department's testing [1] Group 2: Accountability Measures - A total of 14 employees from various departments, including materials technology and battery R&D, faced accountability for the MEGA incident, with some being terminated [1] - Four employees were held accountable for the L series issue, with the company acknowledging the negative impact on user experience and product quality reputation [1] - Directly responsible employees received the maximum penalty of contract termination, while their managers faced loss of year-end bonuses, promotion disqualification, and performance ratings capped at level I [1]

Core Points - The company announced two quality incidents involving the 2024 MEGA vehicles and the 2025 L series vehicles, leading to accountability measures for several employees [1][2] Group 1: 2024 MEGA Vehicle Quality Incident - The quality incident regarding the 2024 MEGA vehicles was attributed to three main causes: insufficient verification of coolant, inadequate testing of battery leakage risks, and improper risk assessment by relevant departments [1][2] - Five employees were held accountable for the coolant leakage issue, with direct employees facing contract termination and their managers receiving performance penalties [1][2] - The company emphasized the importance of thorough testing and risk assessment to prevent such incidents in the future [1] Group 2: 2025 L Series Vehicle Quality Incident - The 2025 L series vehicles experienced issues with the lower arm bushing, leading to complaints about noise during use, which significantly affected user experience [2] - Four employees from the electric-intelligent chassis department were held accountable for insufficient testing of the bushing grease, resulting in the quality incident [2] - Similar to the previous incident, direct employees faced contract termination, and their managers received performance penalties [2]