Core Insights - The article highlights a controversial refund policy on the Qianshao platform, where a mother was asked to record herself slapping her child for five minutes to process a refund request, raising ethical concerns about the platform's practices [1][3][4] - Qianshao is identified as a leading platform in the second-hand trendy toy market, with projected transaction volumes exceeding 10 billion yuan by 2025, primarily driven by trendy toys [1][14] - The platform has faced a significant increase in complaints, with nearly 10,000 complaints recorded, indicating growing consumer dissatisfaction [1][6] Company Overview - Qianshao is described as a community and trading platform for young people's interests, focusing on second-hand trendy toys and collectibles [1][4] - The platform's "Flash Purchase" feature is a key channel for transactions, emphasizing authenticity and quality assurance, but has also led to complications in after-sales service [4][6] - Despite claims of a professional authentication team, users have reported difficulties in verifying product authenticity and resolving disputes, suggesting a decline in service quality as transaction volumes rise [14][6] Consumer Experience - Users have reported challenges in obtaining refunds and resolving issues, often facing automated customer service responses rather than human assistance [7][6] - The "Lucky Bag" feature, likened to gambling, has drawn criticism for its mechanics, which resemble lottery systems, leading to significant financial losses for users [10][11] - A user named Han Lu shared his experience of spending over 1 million yuan on the platform, highlighting the addictive nature of the "Lucky Bag" purchases and the challenges in recovering losses [2][9][10] Market Dynamics - The trendy toy market has seen explosive growth, with Qianshao positioned as a leading player, benefiting from the high demand for collectible items [14][13] - The article discusses the blurred lines between legitimate sales and gambling-like practices in the blind box market, raising regulatory concerns [10][11] - The rapid growth of Qianshao's user base and transaction volume has not been matched by adequate management and consumer protection measures, leading to a precarious situation for many users [14][15]

Core Insights - The article highlights the troubling practices of a popular app in the second-hand toy trading market, where users face significant challenges in obtaining refunds and are subjected to questionable refund conditions [1][5][10]. Group 1: Company Overview - The app is described as a major platform for young people's interests and transactions, particularly in the second-hand toy market, with a projected transaction volume exceeding 100 billion yuan by 2025, primarily driven by toy sales [3][4][28]. - The platform claims to offer "official verification, genuine product assurance, and unified warehousing and shipping," addressing the pain points of authenticity and after-sales disputes in second-hand transactions [8][13]. Group 2: User Complaints and Issues - There has been a significant increase in user complaints, with nearly 10,000 complaints recorded on a consumer complaint platform, indicating a growing dissatisfaction with customer service and product quality [5][12]. - Users have reported that the platform's "福袋" (lucky bag) feature resembles gambling, as it involves random product selection with varying values, leading to concerns about consumer protection and potential addiction [6][20][24]. Group 3: Legal and Regulatory Concerns - Legal experts have noted that the platform's practices may exploit regulatory loopholes, making it difficult for users to seek legal recourse for their grievances [7][26]. - The article discusses the challenges faced by users in proving their cases in court, highlighting the need for better consumer protection measures in the context of online transactions [17][26]. Group 4: Market Dynamics and Growth - The rapid growth of the second-hand toy market, fueled by high demand and the popularity of collectible toys, has led to a surge in user engagement, but also raised concerns about the platform's management capabilities and the integrity of its verification processes [28][30]. - The article emphasizes that while the platform has seen significant financial success, the underlying issues related to user experience and regulatory compliance could pose risks to its long-term sustainability [31][35].