Core Insights - The recent controversy surrounding the second-hand toy trading platform "Qianshao" has drawn significant attention, particularly regarding its refund policies and customer service practices [2][3][31] - Qianshao has experienced rapid growth, largely driven by the popularity of the Labubu IP, which has significantly increased transaction volumes on the platform [13][24] Company Overview - Qianshao is a relatively new player in the e-commerce space, founded by Shen Zhenyu, who previously worked at ByteDance after the acquisition of his company, Tuchong [4][26] - The platform primarily targets young consumers, with a user demographic ranging from elementary school to university students [3][5] Market Position - Qianshao is positioned alongside other platforms like Xianyu and Dewu as a major marketplace for trendy toys and collectibles, although it still lags behind in brand recognition [3][4] - Despite having only 30 million users compared to Xianyu's 600 million, Qianshao has a notable complaint rate, with 11,673 complaints recorded, which is about a quarter of Xianyu's [12] Growth and Revenue - Qianshao has achieved continuous growth over the past six years, with projections indicating that its overall transaction volume will exceed 10 billion yuan by 2025, with 70% of this coming from trendy toys [13][25] - The platform's growth has been significantly bolstered by the Labubu IP, which has created a robust secondary market for blind box products [13][17] User Experience and Challenges - The platform's refund policies have been criticized for being unfriendly, with strict requirements for returns, including the need for video evidence and written apologies [12][34] - Qianshao's operational challenges are evident, as the platform struggles to manage the high volume of disputes arising from its unique product offerings and user demographics [11][35] Future Prospects - Qianshao's potential to become a leading platform like Dewu hinges on its ability to enhance its infrastructure and service offerings, particularly in light of the recent controversies [30][37] - The platform's strategy includes focusing on community engagement and refining its operational processes to better serve its niche market of young collectors [22][30]

Core Viewpoint - A recent refund dispute on the潮玩交易平台千岛 has drawn public attention, particularly due to an extreme refund condition requiring a parent to slap their child for five minutes, raising significant concerns about the platform's practices and user safety [1][2]. Company Overview - 千岛 is owned by Shanghai必有回响智能科技有限公司, with a registered capital of 10 million yuan. The CEO and major shareholder, 沈振宇, holds 98.4% of the shares [5]. - The company has been involved in eight judicial cases, six of which are related to sales contract disputes [5]. - 千岛 has developed a trading system covering various categories, including潮玩,卡牌, and模型, and has a "闪购" channel that emphasizes official verification and product guarantees [5]. Financial Background - 千岛 has completed three rounds of financing, with the most recent being a nearly 100 million USD Series B round in December 2021, led by Sequoia China and other notable investors [6][8]. - The platform has faced significant complaints, with 9,835 related complaints reported on the Black Cat Complaints platform, indicating issues such as unresponsive customer service, product defects, and refund problems [6]. Legal and Regulatory Context - Legal experts have pointed out that the platform has obligations to assist parents in negotiating refunds for transactions involving minors, as the 11-year-old girl in the dispute is considered to have limited civil capacity [4]. - The seller's demand for abusive video evidence violates the《中华人民共和国未成年人保护法》, which prohibits domestic violence [5]. - Concerns have been raised regarding the platform's potential use of gambling-like mechanisms in its "福袋" offerings, which may violate administrative regulations [6].

Core Insights - The article highlights a controversial refund policy on the Qianshao platform, where a mother was asked to record herself slapping her child for five minutes to process a refund request, raising ethical concerns about the platform's practices [1][3][4] - Qianshao is identified as a leading platform in the second-hand trendy toy market, with projected transaction volumes exceeding 10 billion yuan by 2025, primarily driven by trendy toys [1][14] - The platform has faced a significant increase in complaints, with nearly 10,000 complaints recorded, indicating growing consumer dissatisfaction [1][6] Company Overview - Qianshao is described as a community and trading platform for young people's interests, focusing on second-hand trendy toys and collectibles [1][4] - The platform's "Flash Purchase" feature is a key channel for transactions, emphasizing authenticity and quality assurance, but has also led to complications in after-sales service [4][6] - Despite claims of a professional authentication team, users have reported difficulties in verifying product authenticity and resolving disputes, suggesting a decline in service quality as transaction volumes rise [14][6] Consumer Experience - Users have reported challenges in obtaining refunds and resolving issues, often facing automated customer service responses rather than human assistance [7][6] - The "Lucky Bag" feature, likened to gambling, has drawn criticism for its mechanics, which resemble lottery systems, leading to significant financial losses for users [10][11] - A user named Han Lu shared his experience of spending over 1 million yuan on the platform, highlighting the addictive nature of the "Lucky Bag" purchases and the challenges in recovering losses [2][9][10] Market Dynamics - The trendy toy market has seen explosive growth, with Qianshao positioned as a leading player, benefiting from the high demand for collectible items [14][13] - The article discusses the blurred lines between legitimate sales and gambling-like practices in the blind box market, raising regulatory concerns [10][11] - The rapid growth of Qianshao's user base and transaction volume has not been matched by adequate management and consumer protection measures, leading to a precarious situation for many users [14][15]

Core Insights - The article highlights the troubling practices of a popular app in the second-hand toy trading market, where users face significant challenges in obtaining refunds and are subjected to questionable refund conditions [1][5][10]. Group 1: Company Overview - The app is described as a major platform for young people's interests and transactions, particularly in the second-hand toy market, with a projected transaction volume exceeding 100 billion yuan by 2025, primarily driven by toy sales [3][4][28]. - The platform claims to offer "official verification, genuine product assurance, and unified warehousing and shipping," addressing the pain points of authenticity and after-sales disputes in second-hand transactions [8][13]. Group 2: User Complaints and Issues - There has been a significant increase in user complaints, with nearly 10,000 complaints recorded on a consumer complaint platform, indicating a growing dissatisfaction with customer service and product quality [5][12]. - Users have reported that the platform's "福袋" (lucky bag) feature resembles gambling, as it involves random product selection with varying values, leading to concerns about consumer protection and potential addiction [6][20][24]. Group 3: Legal and Regulatory Concerns - Legal experts have noted that the platform's practices may exploit regulatory loopholes, making it difficult for users to seek legal recourse for their grievances [7][26]. - The article discusses the challenges faced by users in proving their cases in court, highlighting the need for better consumer protection measures in the context of online transactions [17][26]. Group 4: Market Dynamics and Growth - The rapid growth of the second-hand toy market, fueled by high demand and the popularity of collectible toys, has led to a surge in user engagement, but also raised concerns about the platform's management capabilities and the integrity of its verification processes [28][30]. - The article emphasizes that while the platform has seen significant financial success, the underlying issues related to user experience and regulatory compliance could pose risks to its long-term sustainability [31][35].