Core Insights - The rapid growth of the潮玩 (trendy toy) economy has led to significant consumer complaints regarding product quality and after-sales service [1][2] Group 1: Consumer Complaints - There is a high incidence of product quality issues, with consumers reporting defects such as paint peeling, breakage, and missing parts in trendy toys purchased online [1][2] - Refund and return processes are problematic, with platforms often denying refund requests even when products are not shipped or are found to be defective upon receipt [1][2] - After-sales service is lacking, with consumers experiencing long wait times for customer support and unresolved complaints despite multiple attempts to contact the service [1][2] Group 2: Industry Responsibility - The 中消协 (China Consumer Association) emphasizes the need for a fair and orderly market environment to support the growth of the潮玩 industry, urging operators to prioritize consumer rights [2] - Innovative business models in the潮玩 sector should not be used as an excuse to evade legal responsibilities, and platforms must adhere to the Electronic Commerce Law of the People's Republic of China to ensure transparency and fairness in transactions [2] Group 3: Other Consumer Complaint Trends - Other notable complaint trends include issues with weight loss products, frequent disputes in pet consumption, shortcomings in travel platform services, persistent problems with automatic renewals, limitations in smart driving technology, increased complaints about charging services, and insurance marketing practices needing regulation [3]

Core Points - The China Consumers Association reported a total of 536,761 consumer complaints in the third quarter of 2025, representing a year-on-year increase of 7.9% [1] - A total of 274,427 complaints were resolved, recovering economic losses of 236 million yuan for consumers [1] - The number of consumer visits and consultations reached 155,900 [1] Complaint Nature Analysis - After analyzing the nature of complaints, after-sales service issues were the most prominent, accounting for 29.4% of total complaints [2] - Compared to the third quarter of 2024, complaints regarding false advertising, safety, and contract issues increased, while complaints about after-sales service, quality, and measurement decreased [4] Complaint Classification by Issues - In the third quarter of 2025, complaints related to after-sales service totaled 157,786, representing 29.4% of total complaints, while contract-related complaints were 118,043 (21.99%) [5] - Quality complaints accounted for 101,001 (18.82%), and false advertising complaints were 41,739 (7.78%) [5] Product and Service Category Analysis - Product-related complaints totaled 283,263, making up 52.77% of total complaints, while service-related complaints were 231,542 (43.14%) [6] - The top five categories for product complaints included home electronics, daily goods, food, clothing, and transportation tools [6] - For service complaints, the leading categories were life and social services, internet services, education and training services, cultural and entertainment services, and sales services [6] Complaint Hotspots and Typical Cases - The rise of the trendy toy economy has led to significant complaints regarding product quality and after-sales service, particularly in blind box and figurine purchases [11] - Complaints about misleading advertising and safety issues in the weight loss product market have also surged, with many consumers reporting adverse health effects [15] - Pet consumption disputes have increased, with issues such as hidden health problems and misleading marketing practices being reported [19] - Complaints related to overseas travel services have highlighted shortcomings in information accuracy and service fulfillment by travel platforms [23] - The issue of automatic renewal services continues to rise, with complaints about hidden terms and lack of cancellation options [27] - Complaints regarding smart driving technology have emerged, focusing on performance limitations and lack of transparency in data sharing [31] - A significant increase in complaints about power banks has been noted, particularly concerning product recalls and safety concerns [37] - Insurance consumption complaints have risen, with issues related to misleading marketing and unauthorized automatic renewals being prevalent [38]