Core Points - The China Consumers Association reported a total of 536,761 consumer complaints in the third quarter of 2025, representing a year-on-year increase of 7.9% [1] - A total of 274,427 complaints were resolved, recovering economic losses of 236 million yuan for consumers [1] - The number of consumer visits and consultations reached 155,900 [1] Complaint Nature Analysis - After analyzing the nature of complaints, after-sales service issues were the most prominent, accounting for 29.4% of total complaints [2] - Compared to the third quarter of 2024, complaints regarding false advertising, safety, and contract issues increased, while complaints about after-sales service, quality, and measurement decreased [4] Complaint Classification by Issues - In the third quarter of 2025, complaints related to after-sales service totaled 157,786, representing 29.4% of total complaints, while contract-related complaints were 118,043 (21.99%) [5] - Quality complaints accounted for 101,001 (18.82%), and false advertising complaints were 41,739 (7.78%) [5] Product and Service Category Analysis - Product-related complaints totaled 283,263, making up 52.77% of total complaints, while service-related complaints were 231,542 (43.14%) [6] - The top five categories for product complaints included home electronics, daily goods, food, clothing, and transportation tools [6] - For service complaints, the leading categories were life and social services, internet services, education and training services, cultural and entertainment services, and sales services [6] Complaint Hotspots and Typical Cases - The rise of the trendy toy economy has led to significant complaints regarding product quality and after-sales service, particularly in blind box and figurine purchases [11] - Complaints about misleading advertising and safety issues in the weight loss product market have also surged, with many consumers reporting adverse health effects [15] - Pet consumption disputes have increased, with issues such as hidden health problems and misleading marketing practices being reported [19] - Complaints related to overseas travel services have highlighted shortcomings in information accuracy and service fulfillment by travel platforms [23] - The issue of automatic renewal services continues to rise, with complaints about hidden terms and lack of cancellation options [27] - Complaints regarding smart driving technology have emerged, focusing on performance limitations and lack of transparency in data sharing [31] - A significant increase in complaints about power banks has been noted, particularly concerning product recalls and safety concerns [37] - Insurance consumption complaints have risen, with issues related to misleading marketing and unauthorized automatic renewals being prevalent [38]

Core Points - The article highlights the increasing prevalence of automatic payment deductions through payment apps, urging users to regularly check their settings to avoid unexpected charges [1][2][8] - Users have reported discovering multiple automatic payment services enabled on their accounts, leading to significant deductions without their knowledge [1][4] - Consumer protection departments advise caution when enabling automatic payment features, especially for memberships and services that may have hidden renewal fees [8] Group 1 - Users are encouraged to check their payment software for "免密支付/自动扣款" (automatic payment) settings to prevent unexpected charges [1][6] - Reports indicate that some users have experienced large deductions, such as a user who was charged 5,199 yuan for a premium membership they did not intend to activate [2][4] - The article provides specific steps for managing automatic payments on popular platforms like Alipay and WeChat [6][7] Group 2 - Consumer protection agencies recommend that users regularly review their payment authorizations and be cautious with automatic renewals, particularly after promotional periods [8] - It is suggested that consumers develop a habit of checking their bills from various services to identify any unusual charges promptly [8]

Core Viewpoint - The article highlights the issue of automatic renewal subscriptions in internet products, emphasizing how some companies use misleading app interfaces to trap consumers into unwanted charges [1][2]. Group 1: Consumer Experience - A consumer named Tang unknowingly subscribed to a 24-hour trial membership for 0.3 yuan, which led to an automatic renewal charge of 29.9 yuan per month without proper notification [1][2]. - The app's interface did not provide clear notifications about the automatic renewal, making it difficult for consumers to notice important information regarding their subscriptions [2]. Group 2: Legal Implications - The Guangzhou Internet Court ruled that the company violated Tang's right to know and choose, as the automatic renewal notice was presented in a very inconspicuous gray font, which diminished the likelihood of consumer awareness [2][3]. - The court found that the app failed to fulfill its legal obligation to prominently alert consumers about significant terms, thus infringing on consumer rights [2]. Group 3: Court Ruling and Outcome - The court ordered the company to refund Tang a total of 239.2 yuan for the unauthorized charges [3]. - The company appealed the initial ruling but later reached a settlement in the second trial, agreeing to refund the full amount and provide additional compensation to Tang [3].

Core Viewpoint - The court ruled that online operators must obtain explicit consent from consumers before providing automatic renewal services, and cannot use hidden methods to present automatic renewal as a default option [1][6]. Group 1: Case Background - A consumer, Tang, was charged 29.9 yuan for automatic renewal without prior notification after initially paying 0.3 yuan for a 24-hour trial membership [2]. - Tang discovered the automatic charges only after seven months and sought a refund, claiming the company had hidden the automatic renewal terms [2][3]. - The company used small gray font to indicate automatic renewal, which was deemed insufficient for consumer awareness [3]. Group 2: Court Ruling - The court found that the company violated Tang's right to know and his right to choose by not providing clear and prominent notifications about the automatic renewal [3][4]. - The ruling mandated the company to refund the total amount of 239.2 yuan to Tang [4]. Group 3: Legal Implications - The new Consumer Rights Protection Law, effective July 1, 2024, requires operators to prominently inform consumers about automatic renewals before service acceptance and prior to renewal dates [5]. - The court emphasized that "significant notice" must be clear enough to attract consumer attention, and the current notification method used by the company was inadequate [6]. Group 4: Recommendations and Industry Impact - The court issued judicial suggestions to the involved platform, recommending explicit consent for automatic renewals and strict adherence to notification obligations [7]. - Experts noted that subscription models must prioritize consumer rights to ensure transparency and fairness, which can enhance long-term business success and consumer trust [8].

以下文章来源于差评X.PIN ，作者托尼 差评X.PIN . Debug The World，关注科技、数码、汽车、产经、游戏，传播能改变世界的科技互联网信息。 本文来自微信公众号： 差评X.PIN （ID：chaping321） ，撰文：施昂，编辑：面线、米罗，题图来自：AI生成 一开始我还以为只是我不习惯，但没想到全人类都已经忍这东西忍了这么久！ 是这么回事，托尼这两天在找选题的时候，意外看到了一个让人看完心情舒畅的公开案例分析。 "河北广电"官方公众号公布了一起"双治理"投诉机制的典型案例，案例大致的是这么个情况： 2025年1月，河北邯郸某互联网电视用户反映，在某电视机上参加了"1元畅享7天会员，后续每月35元自动续订"优惠购买活动，购买了电视影视服务。 后面的故事大家估计都能猜到了，这位用户跟我们很多人一样，"由于疏忽，虽然收到了自动续约的短信通知，但未在会员到期前关闭自动续订功能， 被系统扣除35元续订费。" 但是跟大部分人不一样的是，这哥们一点没惯着平台，直接跟广电投诉，要求关闭续订服务并申请退费。 不得不说，这种 绝不轻易给平台送钱，被扣钱了也绝不内耗，直接重拳出击的做法简直吾辈楷模 好吧 （ ...