Core Insights - TTEC has appointed Chris Brown as president of TTEC Digital, effective immediately, succeeding David Seybold who will depart on April 30, 2026 [1][2] - Brown's leadership is expected to drive TTEC Digital's global strategy, P&L management, and operational execution, leveraging his extensive experience and institutional knowledge [2][3] Leadership Transition - David Seybold will remain with TTEC until April 30, 2026, to ensure a smooth transition [2] - Chris Brown has been with TTEC since 2015 and previously served as Chief of Staff to the Chairman and CEO, focusing on corporate development and strategic partnerships [3][4] Chris Brown's Background - Brown has over two decades of experience advising technology and services firms on M&A, capital markets, and strategic transformation, with a focus on SaaS, AI, and cloud sectors [4] - He has held senior leadership roles in investment banking at UBS and management consulting at Mercer, and played a key role in the acquisition of Liquid Robotics by Boeing [4] TTEC Digital's Vision - Brown emphasized the unique capabilities of TTEC Digital in combining talent, technology partnerships, and AI expertise to deliver value for enterprise clients globally [5] - TTEC Digital is recognized as the world's largest pureplay CX technology and services provider, enhancing customer engagement and operational efficiency [5][6] Company Overview - TTEC Holdings, Inc. is a global consulting, technology, and managed services company focused on data, AI, and customer experience [6] - The company offers outcome-based solutions that span the entire enterprise and improve customer interactions across various channels [6]

Core Insights - TTEC has achieved Great Place to Work Certification™ in 15 countries and regions based on employee feedback from the Trust Index™ survey [1][2][3] Group 1: Certification Details - In 2026, TTEC received certification in Australia, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Egypt, Greece, India, Mexico, Philippines, Poland, South Africa, the United Kingdom, and the United States, with South Africa being certified for the first time [2] - The certification is awarded to organizations that meet strict benchmarks for employee trust, leadership credibility, workplace fairness, pride, and camaraderie [3] Group 2: Company Culture and Strategy - TTEC's Chief People Officer highlighted that the recognition reflects the experiences of employees and emphasizes the importance of local leadership, listening, and investment in people [4] - The company's culture strategy focuses on creating meaningful career pathways, developing frontline leaders, and providing AI-enabled tools and training to enhance performance and professional growth [4] Group 3: Industry Context - As organizations globally compete for skilled talent in an AI-driven customer experience landscape, TTEC's certification underscores its commitment to building high-performing teams based on trust, inclusion, and opportunity [5]

Core Insights - TTEC Digital has been recognized for its expertise in customer engagement and data analytics, receiving a Google Public Sector Partner Expertise Badge for Customer Engagement [1] - The company has completed the Google Partner Development Sprint for Data and Analytics, emphasizing its commitment to delivering advanced AI solutions for government agencies [2] Company Achievements - TTEC Digital's recognition and completion of the Data and Analytics Sprint demonstrate its capability to enhance constituent engagement using Google Cloud technology [3] - As a Premier Google Cloud Co-sell Partner, TTEC Digital holds an exclusive status among top Google partners globally, highlighting its strong partnership with Google [4] Service Offerings - TTEC Digital specializes in transforming customer experiences for public sector organizations by integrating industry expertise with human-centered design, data analytics, AI, and consulting services [3] - The company provides a range of services including AI-enhanced customer engagement, customer acquisition, tech support, and fraud prevention, leveraging next-generation digital technology [5]

Core Insights - TTEC Holdings, Inc. achieved three Gold Awards at the 2025 European Contact Centre & Customer Service Awards, highlighting its excellence in customer experience technology and services [1][3]. Group 1: Awards and Recognition - TTEC won Gold Awards for Best Strategic Transformation Program, Best Multilingual Customer Service, and Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) [3][5]. - TTEC Digital's partnership with Willis Towers Watson was recognized for integrating advanced analytics and omnichannel technology in UK contact centers, enhancing customer and colleague experiences [4]. - TTEC Greece's multilingual service model supports 16 languages and is driven by diversity, leading to high employee engagement and customer satisfaction [5]. Group 2: Additional Achievements - TTEC Greece also received a Bronze Award for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence [6]. - The company was a finalist for Best BPO Partnership and Best Strategic Transformation Program in partnership with Volkswagen Group UK [6]. Group 3: Industry Context - The ECCCSAs are recognized as Europe's largest awards program for customer contact and service organizations, emphasizing innovation and excellence in the industry [3][7]. - The judging process is noted for its independence and high standards, ensuring fair assessment of all finalists [7].