Group 1 - The internal office system POPO of NetEase experienced issues, allowing message sending and receiving but hindering some business operations due to a network fault in the server room [2] - The downtime for NetEase games exceeded 2 hours, with significant challenges in troubleshooting due to the extensive area affected [2] - On August 5, multiple games under NetEase faced login issues, with players reporting freezing at the login stage despite attempts to restart devices or reinstall the games [2] Group 2 - NetEase's game "Identity V" acknowledged the login issues and stated that the development team was urgently working on troubleshooting and would communicate updates once resolved [2] - The game "Onmyoji" also reported login issues due to a temporary technical fault, with the team actively working on repairs and promising compensation for affected players [2] - This incident is not the first major server crash for NetEase, with a previous significant outage occurring in March 2025, affecting multiple games due to a network fault from the operator China Mobile [5]

Group 1 - The core issue was a significant outage affecting multiple games under NetEase, lasting over 2 hours, which led to widespread user complaints and discussions on social media [2][4] - Internal sources indicated that the outage was likely due to a network failure in the company's server infrastructure, confirmed by an official announcement regarding issues with their internal service, POPo [3][4] - NetEase has been investing in building its own data centers in Guizhou since 2022, moving key services including gaming and music to this infrastructure, which serves over 1 billion users nationwide [3] Group 2 - The last major outage for NetEase games occurred in March 2025, attributed to a network failure from their operator, China Mobile, which was resolved after urgent communication [3] - The scale of the current outage made troubleshooting difficult, with server reboots taking considerable time, as indicated by internal sources [4] - Official game teams, such as for "Identity V" and "Onmyoji," are actively working on resolving the login issues and have promised compensation to affected users [4]