【#中石油一分公司致歉#】#50升油箱加67.96升汽油调查结果# 中石油四川成都销售分公司2025年8月28 日发布情况说明：近日，有客户反映成都高新天山加油站"50升油箱被加了67.96升汽油"问题，引发社 会关注。我们对此事给客户带来不好的消费体验诚恳致歉，对社会各界的监督表示感谢。事发当日，我 公司在民警见证下立即封存涉事加油枪备查，并对该站其他加油机进行全面排查。积极与客户沟通、达 成谅解，认真配合市场监管部门调查。8月28日，高新区市场监督管理局发布情况通报指出，车主反映 被多收费的情况属实，其原因初步判定为加油机设备软硬件及信息交互故障而导致重复计费，未发现工 作人员存在异常操作行为。针对管理和服务方面存在的问题，我公司将严格落实市场监管部门工作要 求，切实整改，认真履行主体责任，持续加强设备管理，优化服务响应机制，强化员工培训，提升服务 质量，全力保障消费者合法权益。再次感谢社会各界关注和媒体监督。 （视频来源：环视频） ...

Core Viewpoint - A car owner reported being overcharged at a gas station in Chengdu, where a 50-liter fuel tank was charged for 67.96 liters of gasoline, leading to widespread attention and subsequent investigations [1][3]. Group 1: Incident Overview - The incident occurred on August 9, when the car owner filled up at the China National Petroleum Corporation (CNPC) gas station, resulting in a dispute over the charge [4]. - The gas station initially refused to acknowledge the discrepancy, prompting the car owner to file complaints with multiple departments [1][4]. - Following the complaints, the gas station's fuel pump was sealed, and the owner received a refund three days later [1][4]. Group 2: Investigation Findings - The Chengdu High-tech Zone Market Supervision Administration confirmed the overcharging was valid, attributing it to a malfunction in the gas pump's software and hardware, which caused repeated billing [3][6]. - The gas pump in question had recorded 2,863 transactions since its last calibration on June 5, 2025, with only the disputed transaction showing data transmission errors [3][7]. - Investigations revealed that the actual amount of gasoline dispensed was 40.78 liters, while the system erroneously charged for 67.96 liters due to a data overlap from a previous transaction [7]. Group 3: Future Measures - The Chengdu High-tech Zone Market Supervision Administration will require CNPC to implement comprehensive reforms, publicly apologize to consumers, and enhance service quality [8]. - There will be an emphasis on improving supervision and complaint mechanisms to better protect consumer rights [8].

Core Viewpoint - The investigation confirmed that a car owner was overcharged for gasoline due to a malfunction in the fuel dispenser, which resulted in a duplicate billing of 27.18 liters, leading to a total charge of 67.96 liters instead of the actual 40.78 liters filled [2][3]. Investigation Summary - The initial complaint was made on August 9, 2023, when the car owner reported a dispute at the Tianshan gas station, which was followed by a series of investigations and communications with regulatory authorities [1]. - The Chengdu High-tech Zone Market Supervision Bureau conducted a thorough investigation from August 20 to August 27, involving multiple expert institutions to assess the situation [2]. - The fuel dispenser's key components were found to be intact and compliant with regulations, with no evidence of tampering or intentional misconduct by the gas station staff [2][3]. - The investigation included tests on the vehicle's fuel tank capacity, confirming it was consistent with the manufacturer's specifications of 50 liters [3]. - The malfunction was traced back to a software and hardware issue in the fuel dispenser, which caused the erroneous billing [3]. Next Steps - The Chengdu High-tech Zone Market Supervision Bureau will require the China National Petroleum Corporation (CNPC) to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [3].

Core Viewpoint - The investigation revealed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, leading to a double charge of 200 yuan for a transaction that should have been 40.78 liters instead of 67.96 liters [1][2]. Group 1: Preliminary Situation - On August 9, a car owner reported a dispute at the Tianshan gas station after being charged for 67.96 liters of fuel for a 50-liter tank, prompting police involvement and subsequent investigation [1]. - The gas station sealed the involved fuel dispenser, and the local market supervision authority began an investigation after receiving a complaint on August 11 [1]. - The gas station provided initial compensation to the car owner, and follow-up communications confirmed the dispute was resolved by August 17 [1]. Group 2: Investigation Findings - The investigation confirmed the car owner's complaint of being overcharged by 200 yuan, attributed to a software and hardware malfunction in the fuel dispenser [2]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional misconduct by the gas station staff [2]. - Tests conducted on the vehicle confirmed that the fuel tank's capacity was consistent with its rated 50 liters, ruling out the possibility of an oversized tank [2]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, resulting in the overcharge [2]. Group 3: Next Steps - The market supervision authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [3]. - There will be an emphasis on enhancing supervision and management, improving complaint mechanisms, and addressing public concerns to protect consumer rights [3].

Core Viewpoint - The investigation revealed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, which resulted in a double charge of 200 yuan for a transaction involving 67.96 liters of gasoline in a 50-liter tank [2][3][7]. Group 1: Preliminary Situation - On August 9, a dispute arose when the car owner reported being overcharged at the China Petroleum Gao Xin Tianshan gas station, leading to police involvement and subsequent investigation by market regulatory authorities [2]. - The gas station provided initial compensation on August 12, and the car owner confirmed the resolution of the dispute during a follow-up visit on August 17 [2]. Group 2: Investigation Findings - The investigation confirmed the car owner's complaint of being overcharged by 200 yuan, attributed to a fault in the fuel dispenser's software and hardware, causing repeated billing [3]. - The fuel dispenser's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional inaccuracies [4]. - No abnormal operational behavior was detected from the gas station staff during the investigation [5]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [6]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, leading to the overcharge, with only this transaction showing anomalies since the last calibration [7]. Group 3: Next Steps - The regulatory authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and enhance service quality [8]. - There will be an emphasis on improving supervision and complaint mechanisms to better protect consumer rights [8].

Group 1 - The core issue involves a complaint from a car owner regarding being charged for 67.96 liters of gasoline for a 50-liter fuel tank, leading to an investigation by the Chengdu High-tech Zone Market Supervision Administration [1][2] - The investigation confirmed that the car owner was overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware, which caused a duplicate billing [3][7] - The Chengdu High-tech Zone Market Supervision Administration will require the China National Petroleum Corporation (CNPC) to implement comprehensive rectifications and publicly apologize to consumers [7] Group 2 - The fuel dispenser's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional inaccuracies [4] - Investigators did not find any abnormal operational behavior from the staff at the gas station during the incident [5] - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [6]

Group 1 - The incident involved a car owner who reported being charged for 67.96 liters of gasoline despite having a 50-liter fuel tank, leading to a consumer dispute at the Tianshan gas station [1][2] - The investigation confirmed that the car owner was overcharged by 200 yuan, attributed to a malfunction in the gas pump's software and hardware, causing duplicate billing [2][5] - The gas pump's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or operational misconduct by the gas station staff [3][4] Group 2 - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [4] - The investigation revealed that the gas pump's system erroneously added the previous transaction's volume of 27.18 liters to the current transaction, resulting in the overcharge [5] - The Chengdu High-tech Zone Market Supervision Administration plans to enforce comprehensive rectifications at the gas station, including public apologies and improvements in service quality [5][6]

Core Insights - China Petroleum reported a net profit attributable to shareholders of 84 billion yuan for the first half of the year, a year-on-year decrease of 5.4% [1] - In Q2, the net profit attributable to shareholders was 37.2 billion yuan, reflecting a year-on-year decline of 13.6% and a quarter-on-quarter decline of 20.6% [1] - The decline in net profit for the first half of the year was less than the drop in oil prices, indicating the company's resilience [1] Financial Performance - The company achieved an operating cash flow of 227.1 billion yuan in the first half of the year, representing a year-on-year increase of 4.0% [1] - Despite the rapid decline in oil prices since Q2, the company's integrated advantages across the entire industry chain are expected to mitigate the impact of oil price fluctuations [1] Future Outlook - The company maintains its profit forecast, expecting net profits attributable to shareholders to be 166.1 billion yuan, 171.2 billion yuan, and 175.7 billion yuan for the years 2025 to 2027, respectively [1] - Corresponding earnings per share (EPS) are projected to be 0.91 yuan, 0.94 yuan, and 0.96 yuan per share for the same years [1] - The company is optimistic about its potential for "increasing reserves and production" and the long-term growth of its natural gas business, suggesting that its performance may withstand oil price cycles for sustained growth [1] - The company maintains a "buy" rating for its A+H shares [1]

Group 1 - The core viewpoint of the article highlights that China National Petroleum Corporation (CNPC) reported a decline in both revenue and net profit for the first half of 2025, marking the first occurrence of "double decline" since 2020, with revenue at 1.45 trillion yuan, down 6.7%, and net profit at 84.01 billion yuan, down 5.4% [2] - The decline in performance is attributed to the global drop in oil prices, with Brent crude averaging $71.87 per barrel, down 14.5%, and WTI averaging $67.6 per barrel, down 14.4% [2] - Despite international market fluctuations, China's crude oil production showed steady growth, reaching 209 million tons from 2019 to 2023, an increase of 2.9% [2] Group 2 - The oil and gas exploration market in China is primarily dominated by major state-owned enterprises, with CNPC leading the exploration sector with a 23% market share in 2023 [3] - In response to cyclical price fluctuations and structural capacity issues, Chinese energy companies are accelerating diversification efforts, with CNPC emphasizing a dual-drive strategy of "oil and gas + new energy" [5] - The industry is focusing on balancing energy security and green transition under the "dual carbon" goals, with technological innovation and cost control being critical for progress [5]

Investment Rating - The report maintains a "Buy" rating for both A-shares and H-shares of the company, with current prices at 8.63 CNY and 7.39 HKD respectively [1]. Core Views - The company demonstrates resilience in its performance despite fluctuations in oil prices, attributed to its integrated industry chain advantages [7][17]. - The company plans to enhance its natural gas business and overall operational efficiency through strategic acquisitions and capital investments [16][18]. Summary by Sections Financial Performance - In the first half of 2025, the company reported total revenue of 1,450.1 billion CNY, a year-on-year decrease of 6.7%, and a net profit attributable to shareholders of 84 billion CNY, down 5.4% [5]. - The company achieved an operating cash flow of 227.1 billion CNY, reflecting a year-on-year increase of 4.0% [7]. Business Segments - The upstream segment generated an operating profit of 85.7 billion CNY, down 6.5% year-on-year, primarily due to falling oil prices [8]. - The natural gas sales segment saw an operating profit of 18.6 billion CNY, up 10.8% year-on-year, benefiting from increased sales volume [10]. - The refining and chemical segment reported an operating profit of 11.1 billion CNY, down 18.9% year-on-year, impacted by reduced margins and inventory losses [11]. Strategic Initiatives - The company is set to acquire three gas storage companies to enhance its natural gas supply chain, which is expected to add 10.97 billion cubic meters of working gas capacity [16]. - The company plans to maintain high capital expenditures, with a budget of 210 billion CNY for upstream investments in 2025, aiming for a 1.6% increase in oil and gas equivalent production [17]. Dividend Policy - The company plans to distribute a cash dividend of 0.22 CNY per share, maintaining a dividend payout ratio of 47.9%, reflecting its commitment to shareholder returns [14]. Profit Forecast and Valuation - The report forecasts net profits of 166.1 billion CNY, 171.2 billion CNY, and 175.7 billion CNY for 2025, 2026, and 2027 respectively, with corresponding EPS of 0.91 CNY, 0.94 CNY, and 0.96 CNY [18][20].