Core Insights - The phone remains a critical tool for businesses, with 86% of decision-makers agreeing it is the most important outbound channel for customer service and revenue growth [1][2] Study Overview - The study surveyed 719 decision-makers responsible for outbound call strategies, highlighting issues such as inaccurate customer contact data and call spoofing threats [2][11] - Compared to 2022, companies made 26% fewer calls while increasing the use of digital channels, yet the phone is still preferred for urgent customer service and personal matters [3][7] Importance of Communication Solutions - 75% of decision-makers believe accurate caller information is vital for enhancing customer engagement and increasing answer rates [4][5] - Key features for improving customer engagement include accurate caller ID (75%), protection against call spoofing (67%), indication of authenticated calls (62%), and displaying logos on outbound calls (58%) [5] Fraud and Call Spoofing Concerns - 80% of decision-makers reported an increase in customer service inquiries due to call spoofing, leading to higher operational costs [6] - 72% observed a decline in customer trust due to call spoofing, negatively impacting retention [7] - 55% of decision-makers indicated their current technologies lack adequate protection against call spoofing, an increase from 38% since 2022 [7] Recommendations for Improvement - Businesses can enhance customer experience by focusing phone use on urgent and personal matters and respecting individual contact preferences [8]

Accomplished global leader will lead efforts to accelerate innovation and growth across TransUnion’s information solutionsCHICAGO, March 10, 2025 (GLOBE NEWSWIRE) -- Mohamed Abdelsadek has joined TransUnion (NYSE: TRU) as Executive Vice President and Chief Global Solutions Officer, effective March 10, 2025. The Global Solutions team fulfills an important role advancing the innovation and commercialization of TransUnion’s global product portfolio. As Chief Global Solutions Officer, Abdelsadek will manage rev ...

Core Insights - A significant majority of dating app users express a desire for improved verification of user information, with 85% of women and 87% of men advocating for verification of details such as age, photo recency, and location [1][3] - The report highlights a discrepancy between online profiles and real-life appearances, with users reporting misleading photos and age misrepresentation [2][6] - There is a strong willingness among users to undergo background checks, with over 75% open to this idea, indicating a demand for enhanced trust and safety measures in online dating [3][6] User Concerns and Preferences - Users are particularly concerned about the accuracy of profile representations, with women more likely to report age misrepresentation and men more frequently experiencing bait and switch tactics [2][6] - A high percentage of users (79% of women and 81% of men) want platforms to verify age, while 64% of women and 61% of men want verification of photo recency [5] - Approximately 28% of users have experienced catfishing, and 21% have fallen victim to romance scams, underscoring the prevalence of fraud in online dating [7][8] Opportunities for Dating Platforms - Dating platforms have the potential to enhance user trust and loyalty by implementing identity verification tools, which could also serve as a new revenue stream [4][5][8] - The report suggests that users are willing to pay for background checks, with nearly 40% expressing a willingness to cover costs for both themselves and potential matches [5] - By leveraging identity data for verification, dating platforms can not only protect users from scams but also facilitate genuine connections [8]

Core Insights - The analysis by TransUnion indicates an elevated risk of tax refund theft in 2025, with 970 data breaches reported in 2024 that compromised personally identifiable information (PII) necessary for tax fraud [1][2] - A total of 640 million consumer records were exposed in 2024, with full Social Security numbers being exposed in 71% of breaches in the first half of 2024, a significant increase from 57% in 2023 [2] Government Agencies - Government agencies, including the IRS, are urged to be vigilant against fraudsters who may impersonate victims or validate stolen identity information through call centers and online portals [3][4] - The implementation of identity verification and document authentication technologies is recommended to detect impersonators, especially those using AI-generated credentials [4][5] - Agencies should consider using branded calling tools to proactively notify taxpayers at risk of fraud, as 62% of consumers are unlikely to answer calls from unrecognized numbers [5] Financial Institutions - Banks and financial institutions are advised to verify that payees match account owners to prevent fraudulent tax return claims [6] - Institutions should scrutinize new deposit account openings for potential fraud and protect existing accounts from takeovers [7] Consumer Protection - Consumers are encouraged to monitor their bank account activity and credit history, especially around the time their tax refund is due, to detect any unauthorized activity [8] - Utilizing credit monitoring services can help consumers identify if fraudsters have opened new accounts in their name [8]

TruVision™ Income and Employment Verification (Powered by Truework) provides mortgage lenders a robust and efficient verification solutionCHICAGO, March 04, 2025 (GLOBE NEWSWIRE) -- TransUnion (NYSE: TRU) announced today an advancement of its partnership with Truework, a leading income and employment verification provider. The collaboration will now allow mortgage lenders more encompassing and reliable access to the verification of income and employment (VOI/E) information they need to accelerate underwriti ...

CHICAGO, Feb. 25, 2025 (GLOBE NEWSWIRE) --  TransUnion (NYSE:TRU) today announced that Todd Cello, Executive Vice President, Chief Financial Officer, will present at the RBC Capital Markets Global Financial Institutions Conference on Tuesday, March 4, 2025. The presentation is scheduled to begin at 9:00 a.m. CT (10:00 a.m. ET).   A live webcast of the presentations will be made available on the TransUnion Investor Relations website at http://www.transunion.com/tru. A replay will also be available on the com ...

TransUnion (TRU) reported impressive fourth-quarter 2024 results, wherein earnings and revenues beat the Zacks Consensus Estimate.See Zacks Earnings Calendar to stay ahead of market-making news.The better-than-expected results impressed the market as the stock has gained 3.1% since the release of results on Feb 13, 2025.TRU’s quarterly adjusted earnings (adjusting 63 cents from non-recurring items) of 97 cents per share surpassed the consensus mark by 1% and increased 21.3% year over year. Total revenues of ...

CHICAGO, Feb. 20, 2025 (GLOBE NEWSWIRE) -- Despite recent data calling into question the possibility of interest rate cuts over this year, new account originations across several credit products are still expected to grow in 2025. These findings were released today in conjunction with TransUnion’s (NYSE: TRU) newly issued Q4 2024 Quarterly Credit Industry Insights Report (CIIR). Following multiple years of depressed origination growth, largely driven by stubbornly high inflation, rising interest rates and e ...

Core Insights - Tiffani Chambers has been appointed as Executive Vice President and Chief Operations Officer of TransUnion, effective February 19, 2025 [1][2] - Chambers will oversee consumer relations, customer delivery, relationship management, and the Global Capability Center network, reporting to CEO Chris Cartwright [2][3] - The Operations team at TransUnion aims to enhance trust in global commerce by providing information services that facilitate confident transactions for consumers and businesses [3] Company Background - TransUnion is a global information and insights company with over 13,000 associates operating in more than 30 countries [4] - The company focuses on creating a reliable representation of individuals in the marketplace, leveraging technology and acquisitions to expand its services beyond core credit into marketing, fraud, risk, and advanced analytics [4] - TransUnion's mission, termed "Information for Good," aims to foster economic opportunity and personal empowerment for millions globally [4]

Key findings from TransUnion report: Despite stabilization of macroeconomic conditions, total consumer debt and delinquency rates continue to riseGen Z consumers continue to drive credit market activityCredit card balances hit new milestone of $124 billion and delinquency rates rise even as average monthly card spend declines TORONTO, Feb. 19, 2025 (GLOBE NEWSWIRE) -- Total consumer debt in Canada hit a historic high of $2.5 trillion as outstanding balances across all credit products grew by 4.5% year-over- ...