Core Insights - TTEC Holdings, Inc. reported a net loss of $170.5 million in Q4 2025, primarily due to a non-cash goodwill impairment charge of $205.4 million, despite a slight revenue increase of 0.4% to $570.0 million [2][4][9] - For the full year 2025, the company experienced a revenue decline of 3.2% to $2.137 billion, with a net loss of $185.1 million, although non-GAAP net income was $52.8 million, representing 2.5% of revenue [3][4][13] - The company is optimistic about 2026, projecting revenue between $2.005 billion and $2.055 billion, with a focus on improving EBITDA and operating income margins [19][20] Financial Performance - Q4 2025 revenue was $570.0 million, up 0.4% from $567.4 million in Q4 2024, with a positive foreign exchange impact of $4.0 million [9] - Adjusted EBITDA for Q4 2025 was $62.2 million, or 10.9% of revenue, compared to $50.9 million, or 9.0% of revenue in the prior year [8][9] - Full year 2025 adjusted EBITDA was $213.7 million, or 10.0% of revenue, an increase from $202.3 million, or 9.2% of revenue in 2024 [11][13] Segment Performance - TTEC Digital reported Q4 2025 revenue of $125.5 million, a 9.2% increase year-over-year, but faced a significant loss from operations of $200.0 million [21] - TTEC Engage had Q4 2025 revenue of $444.5 million, a 1.8% decrease from the previous year, but improved its income from operations to $27.4 million, or 6.2% of revenue [21] Cash Flow and Balance Sheet - Cash flow from operations in Q4 2025 was positive at $2.6 million, a recovery from a negative $1.1 million in Q4 2024, with full year cash flow from operations at $121.1 million compared to a negative $58.8 million in 2024 [14] - As of December 31, 2025, TTEC had cash and cash equivalents of $82.9 million and total debt of $908.0 million, resulting in a net debt position of $825.1 million [14][15] Business Outlook - The company aims to enhance its EBITDA and operating income in 2026, with a commitment to higher value transformational engagements across its segments [19][20] - TTEC's guidance for 2026 includes projected revenue of $2.030 billion and non-GAAP adjusted EBITDA of $230 million, indicating a focus on margin expansion [20][22][23]

Leadership Changes and Organizational Updates Enhance Ability to Implement Strategic Transformation Kim Roy joins the Company as Executive Director Lisa Pillette joins the Company as Chief Customer Officer Kiera Ganann joined the Company as SVP, Head of Merchandising SECAUCUS, N.J., Feb. 24, 2026 (GLOBE NEWSWIRE) -- The Children’s Place, Inc. (Nasdaq: PLCE), one of the only pure-play children’s specialty retailers in North America, announced a series of leadership appointments and organizational changes th ...

Core Insights - Five9 reported a strong fourth-quarter performance with total revenue of $300 million, reflecting an 8% year-over-year increase, and subscription revenue grew 12% year-over-year, indicating an acceleration in growth trends [1][3][6] - The company experienced a leadership transition with Amit Mathradas taking over as CEO on February 2, focusing on product innovation, AI, and operational execution [2][4] - Enterprise AI bookings more than doubled year-over-year, contributing to a backlog and pushing annual run-rate revenue for enterprise AI past $100 million [1][5] Financial Performance - For fiscal year 2025, Five9 achieved total revenue of $1.15 billion, up 10% year-over-year, with subscription revenue growth of 13% [14] - The adjusted EBITDA margin for Q4 was 26%, an increase of approximately 260 basis points year-over-year, and free cash flow reached $67 million, representing 22% of revenue [7][8] - Five9 provided guidance for 2026 with a revenue midpoint of $1.254 billion and a non-GAAP EPS midpoint of $3.18, alongside expectations for at least a 24% adjusted EBITDA margin [15][16] Growth Drivers - The company identified two primary growth engines: enterprise AI and core CCaaS, with enterprise AI revenue growth accelerating to 50% year-over-year in Q4 [9][5] - Five9's partner strategy is significant, with over 80% of business being partner-influenced, and the number of certified partners doubled in 2025 [7] - The company is focusing on verticals such as financial services, healthcare, and retail, which reflect the complexity and regulatory demands of enterprise deployments [13] Strategic Initiatives - Five9 is positioning itself as an end-to-end customer experience platform leveraging conversational data and orchestration as a competitive advantage [5][10] - The company completed a $50 million accelerated share repurchase on February 2, buying back approximately 2.6 million shares [17] - Five9 plans to host an Investor Day in late 2026 to provide further details on strategic priorities and long-term financial outlook [16]

Avis Budget Group (NasdaqGS:CAR) Q4 2025 Earnings call February 19, 2026 08:30 AM ET Company ParticipantsAndrew Percoco - Executive DirectorBrian Choi - CEODaniel Cunha - EVP and CFODavid Calabria - SVP, Corporate Finance and TreasurerJosh Young - Vice PresidentStephanie Moore - Managing DirectorConference Call ParticipantsChristopher Stathoulopoulos - Senior Equity Research AnalystJohn Healy - Managing Director and Senior Research AnalystOperatorWelcome to the Avis Budget Group Q4 earnings call. At this ti ...

Core Insights - TTEC Holdings, Inc. has announced the expansion of its AI-driven frontline performance ecosystem, which includes TTEC RealSkill™ and TTEC Perform™, aimed at enhancing customer experience through operationalizing AI across the associate lifecycle [1][2] Company Overview - TTEC is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that improve customer interactions and journey [6] - The company has been operational since 1982 and has a strong emphasis on customer experience excellence, achieving high satisfaction scores from clients, customers, and employees [6] AI-Driven Solutions - The integrated ecosystem supports over 100 enterprise clients and at least 25,000 frontline agents globally, facilitating sustained performance improvement by translating skills, behaviors, and data into actionable outcomes [3] - TTEC RealSkill™ provides immersive, AI-powered simulations for associates to practice real-world customer interactions, while TTEC Perform™ offers AI-driven coaching and performance analytics [4][5] Performance Metrics - Clients utilizing TTEC's solutions have reported significant improvements, including a 12% increase in associate retention, a 6-8% reduction in average handle time, 100% compliance accuracy within 60 days, a 23% increase in Net Promoter Score, and a 10% lift in sales conversion rates [7]

Core Viewpoint - CarMax has appointed Keith Barr as the new President and Chief Executive Officer, effective March 16, 2026, to lead the company through a critical growth phase [1]. Leadership Changes - Keith Barr will take over as CEO, succeeding David McCreight, who will return to his role as an independent Director of the Board [1]. - Tom Folliard will continue as Interim Executive Chair of the Board until the Annual Meeting in June 2026, after which he will resume his role as non-executive Chair [1]. Keith Barr's Background - Keith Barr has over 25 years of executive leadership experience in global hospitality and consumer marketing, most recently serving as CEO of InterContinental Hotels Group (IHG) from 2017 to 2023 [1]. - Under Barr's leadership, IHG expanded its global portfolio and improved operational efficiency, customer satisfaction, and brand loyalty [1]. - Barr has a proven track record in digital transformation and enhancing customer experiences, which aligns with CarMax's goals [1]. CarMax's Market Position - CarMax is the largest retailer of used autos in the U.S., known for its integrity, honesty, and transparency in automotive retail [1]. - In the fiscal year ending February 28, 2025, CarMax sold approximately 790,000 used vehicles and 540,000 wholesale vehicles at auctions [1]. - The company originated over $8 billion in auto loans during fiscal 2025, contributing to a nearly $18 billion portfolio [1]. Future Outlook - Barr emphasized the opportunity in the fragmented used vehicle market, stating that CarMax is well-positioned to meet modern consumer needs through both online and in-person channels [1]. - The company aims to leverage its transparent pricing and extensive inventory to enhance customer value and service [1].

Core Viewpoint - TTEC Holdings, Inc. will release its earnings results on February 26, 2026, followed by a live webcast and conference call on February 27, 2026 [1]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3]. - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3]. - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, back office, and fraud prevention services [3]. - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [3]. - The company employs a workforce across six continents, integrating technology and human interaction to achieve superior customer satisfaction and business outcomes [3].

Financial Data and Key Metrics Changes - The company achieved over 1 million net adds across mobility and broadband in Q4, the highest quarterly volumes in 6 years [16] - Consolidated adjusted EBITDA for Q4 was $11.9 billion, with full-year adjusted EBITDA at $50 billion, reflecting a 2.5% increase from the prior year [21] - Adjusted EPS for Q4 was $1.09, bringing the full year to $4.71, a growth of 2.6% from the previous year [21] - Free cash flow for the full year was $20.1 billion, anticipated to be industry-leading [22] Business Line Data and Key Metrics Changes - Postpaid phone net adds were 616,000 in Q4, the best quarter in 6 years, with consumer postpaid phone net adds of 551,000 [10][17] - Fixed Wireless Access net adds were 319,000, while Fios Internet delivered 67,000 net adds, the highest since 2020 [18] - The company continued to gain share in the prepaid segment, with 109,000 net adds in Q4, marking the sixth consecutive quarter of positive growth [18] Market Data and Key Metrics Changes - The company added 125,000 fiber net additions through Frontier, a 29% increase over the prior year [19] - The total broadband subscriber base exceeded 16 million, including over 10.5 million fiber customers [72] Company Strategy and Development Direction - The company is focused on a transformation strategy aimed at improving operational efficiency and customer experience, with a target of $5 billion in operating expense savings [8][26] - The Frontier acquisition is expected to provide significant cross-sell opportunities and operational synergies, with a goal of reaching 40-50 million fiber passings over the medium term [12][19] - The company aims to invest in customer experience and leverage AI to enhance operations and reduce churn [14][15] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a network outage that impacted customer service, emphasizing a commitment to improving service quality [3][4] - The company expects 2026 to be a transitional year with a focus on volume-based growth, targeting 750,000 to 1 million postpaid phone net adds [25][30] - Management expressed confidence in achieving a step function improvement in performance metrics, with adjusted EPS growth projected at 4%-5% [30][27] Other Important Information - The company announced a $25 billion share repurchase program, with at least $3 billion expected in 2026 [35] - A dividend increase of 2.5% was declared, marking the 20th consecutive year of dividend increases [34] Q&A Session Questions and Answers Question: What investments are needed to drive subscriber growth? - Management indicated that improvements in churn rates and customer experience will be key, with no need for excessive promotions [40][44] Question: Can you elaborate on the fiber passings outlook? - Management confirmed the target of 40-50 million fiber passings, supported by the Frontier acquisition and internal growth initiatives [46][50] Question: How is the company addressing customer lifetime values? - Management highlighted the importance of reducing churn and improving customer experience to enhance lifetime values [55][58] Question: What are the expectations for service revenue growth? - Management guided for 2%-3% growth in mobility and broadband service revenue, with flat wireless service revenue anticipated due to prior price increases [70][71]

Another major challenge that may arise from AI-led journeys is how it could affect consumer trust, especially when third-party agents make mistakes.“For ChatGPT in particular, OpenAI needs revenue sources,” Baird said. “I would be extremely wary as a retailer that they're going to turn that around and charge me for it. That's coming.”The third-party platforms may then charge companies for what they learned from customer journeys made using their AI, according to Baird. The relationship would be similar to h ...

Financial Data and Key Metrics Changes - For Q4 2025, American Airlines reported adjusted earnings per share of $0.16 and full-year adjusted earnings per share of $0.36, which were below guidance primarily due to a prolonged government shutdown impacting revenue by approximately $325 million [19][20] - System-wide revenue intakes for the first three weeks of 2026 are up double digits year-over-year, with premium revenue outperforming main cabin revenue throughout the quarter [20][21] - The company expects adjusted earnings per diluted share for 2026 to be approximately $1.70-$2.70, with first-quarter revenue projected to increase by 7%-10% year-over-year [27][28] Business Line Data and Key Metrics Changes - Premium unit revenue outpaced main cabin by seven points in Q4 2025, indicating strong demand for premium products [20][21] - Managed corporate revenue increased by 12% year-over-year, reflecting strength in indirect channels [20] - The company anticipates continued improvement in premium unit revenue in 2026, with a focus on expanding premium offerings across the customer journey [23][24] Market Data and Key Metrics Changes - Atlantic unit revenue was up 4% year-over-year, making it the most profitable region during Q4 2025, while Latin America faced revenue pressure [21][22] - Domestic unit revenue had inflected positive in September and remained positive before the government shutdown, indicating a strong recovery trajectory [20][21] - The company expects mixed performance in international unit revenue for Q1 2026, with strong transatlantic performance and flat unit revenue in Latin America and Pacific entities [23] Company Strategy and Development Direction - The company’s strategy focuses on delivering a consistent customer experience, maximizing network and fleet power, building loyalty partnerships, and advancing sales and revenue management efforts [9][18] - American Airlines plans to expand its international fleet and premium seating, with a goal to increase its international capable fleet from 139 to 200 aircraft by the end of the decade [14][24] - The company is committed to reducing total debt to below $35 billion by the end of 2026, having already reduced total debt by $2.1 billion in 2025 [28][29] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges faced in 2025, including significant operational disruptions due to Winter Storm Fern, but emphasized the strength of the balance sheet and the foundation built for future growth [6][19] - The company is optimistic about the opportunities in 2026, citing strong booking trends and a record Net Promoter Score for on-time customers [9][20] - Management expressed confidence in the ability to deliver efficient capacity and improve customer satisfaction through operational changes and investments in technology [26][50] Other Important Information - The company has fully restored its historical sales and distribution indirect share and is focused on further growth in 2026 and beyond [7][18] - American Airlines is investing in enhancing customer experience through new products and services, including the introduction of complimentary high-speed satellite Wi-Fi [11][12] - The company is also making significant investments in its lounges and onboard experience to differentiate itself in the market [10][11] Q&A Session Summary Question: Discussion on hub structure and profitability - Management confirmed that Chicago is strategically important and plans to grow back to 500 flights, expecting it to return to average profitability levels [32][42] Question: Cost trajectory in 2026 - Management indicated that unit cost growth is expected to be low single-digit, with adjustments based on demand and competitive environment [34] Question: Premium growth rate and revenue outlook - Premium performance in Q4 2025 was strong, and management expects continued growth in premium seats and revenue in 2026 [36] Question: Full-year guidance and booking strength - Management acknowledged strong bookings but did not build this strength into the full-year guidance, indicating potential conservatism [40][64] Question: Impact of Winter Storm Fern on revenue - Management assessed that the revenue impact from the storm would likely be largely foregone, with limited recapture expected [46] Question: Operations and capacity growth - Management confirmed plans for significant capacity growth in 2026, particularly in Philadelphia, Miami, and Phoenix, while maintaining a focus on operational reliability [54][62]