Complaint Situation - In July 2025, the 12398 Energy Regulatory Hotline received a total of 3,185 complaints, with 3,034 related to the electricity sector and 151 to the renewable energy sector [3] - The main complaints were directed at State Grid Corporation (2,326 complaints), Southern Power Grid Company (629 complaints), Inner Mongolia Power Group (49 complaints), and other power enterprises (175 complaints) [3] - The primary complaint categories included power outage repairs, electricity application processes, and power quality issues [3] Complaint Handling Situation - Energy companies resolved 2,949 complaints in July, achieving a 100% timely resolution rate within 10 working days [4] - The satisfaction rate for follow-up calls after complaint resolution was 90.18% [4] Complaint Hotspot Issues - In regions like Shaanxi and Sichuan, residents reported inadequate reliability management by power companies, leading to low voltage and frequent outages [8] - In Guangxi and Shanxi, complaints were made regarding untimely power outage repairs and non-standard practices for power disconnection due to unpaid bills [8] - In Jiangxi and Jiangsu, issues were raised about non-standard procedures in handling electricity application, transfer, and cancellation processes, leading to delays for users [8] Appeal Situation - In July 2025, the hotline received 278 appeals, resulting in a complaint appeal rate of 9.18% [9] - The majority of appeals were against State Grid Corporation (223 appeals) and Southern Power Grid Company (40 appeals) [9] Appeal Handling Situation - The National Energy Administration's agencies handled 173 appeals and resolved 219 appeals, focusing on issues related to electricity applications, meter measurement, and renewable energy grid connection [10] Appeal Hotspot Issues - In regions like Hebei and Anhui, residents reported inconsistent standards in reviewing user application materials and delays in meter installation [11] - In Inner Mongolia and Shaanxi, complaints were made about untimely maintenance of metering devices and inaccurate meter readings [12] - In Shandong and Jiangsu, issues were raised regarding unreasonable grid connection plans and non-standard acceptance checks [12] Reporting Situation - The hotline received 122 reports in July 2025, with the majority concerning electrical facility licensing (67 reports) and renewable energy grid connection (13 reports) [13] - The provinces with the highest number of reports included Shaanxi (11 reports), Guangdong (10 reports), Jiangsu (9 reports), Shandong (9 reports), and Henan (7 reports) [13] Reporting Handling Situation - The National Energy Administration's agencies accepted 99 reports and resolved 123 issues, addressing verified violations through regulatory discussions, orders for rectification, and administrative penalties [16] Reporting Hotspot Issues - In regions like Sichuan and Guangdong, residents reported that some electrical facility companies misused electricians' certificates and provided false information during licensing processes [17] - In Jiangsu, complaints were made about power companies not addressing violations of excessive electricity usage as per the supply business rules [17] - In Shanxi, issues were raised regarding a power construction unit violating regulations by subcontracting already contracted line projects [17] Work Requirements - Energy companies are required to enhance power supply quality, standardize power outage management, and strengthen emergency repairs, especially during peak summer periods [18] - Companies must improve electricity application management and adhere to the "three zero" policy, ensuring timely processing of cancellation and new application requests [18] - There is a need to elevate service levels, promote smart meters and tiered pricing policies, and maintain metering devices to enhance user experience [18] - Companies should strengthen renewable energy grid connection management, develop reasonable connection plans, and clarify connection standards and capacities to users [18]

Group 1 - The private economy in Shanxi Province is a significant force driving economic and social development, with 3.932 million private business entities accounting for 97.6% of the total business entities in the province by the end of 2024 [1] - The threshold for entering the top 100 private enterprises in Shanxi reached 3.328 billion yuan, marking eight consecutive years of stable growth [1] - Shanxi has nine companies listed among the top 500 private enterprises in the country and twelve in the top 500 private manufacturing enterprises, achieving a historical high in the number of entries [1] Group 2 - The State Grid Shanxi Electric Power Company has introduced six measures to support the development of the private economy, including building a robust smart grid and enhancing digital services [3] - The company has improved power supply service levels, conducting special service meetings for key projects and achieving record connection speeds for projects like the 56GW integrated base project by JinkoSolar [3][4] - Shanxi's cross-province power service has facilitated projects like the photovoltaic project in Jiaozuo, with the company handling five cross-province power business transactions [3] Group 3 - Companies in Shanxi are increasingly demanding high-quality electricity, with specific measures implemented to ensure stable power supply, such as dedicated customer managers and flexible service teams [5] - The State Grid Shanxi Electric Power Company has helped reduce electricity costs for private enterprises, saving approximately 61.4 million yuan for 30,200 low-voltage private enterprise customers in the first quarter [5][6] - The company has also promoted financing services through platforms like "Electric e-Finance," easing the financial burden on private enterprises [8] Group 4 - Shanxi's market-oriented electricity reform has opened new avenues for local private enterprises, with companies like Shanxi Wind Control Technology Co., Ltd. participating in both long-term and spot electricity trading [6] - The virtual power plant model has allowed the company to aggregate resources and generate revenue, achieving a scale of 1.3455 million kilowatts and earning 2.01 million yuan since entering the market [6] - The State Grid Shanxi Electric Power Company has enhanced the efficiency of market entry for private enterprises through digital and intelligent methods [6] Group 5 - The State Grid Shanxi Electric Power Company has facilitated over 40 bidding procurement batches in 2024, attracting more than 4,000 bidding private enterprises and releasing a total of 110 million yuan in bid guarantee amounts [8] - The company has implemented a bidding guarantee insurance system, significantly reducing the financial pressure on private enterprises [8] - The innovative power supply services are contributing to the high-quality development of private enterprises in Shanxi, marking a new chapter in the story of Shanxi merchants [8]