Core Viewpoint - Industrial Bank has launched the standardized V3.0 manual for its branches, emphasizing a comprehensive upgrade in physical appearance and customer service, aligning with ESG principles and enhancing customer and employee experiences [1][4]. Group 1: Branch Standardization and Design - The V3.0 manual is based on five core concepts: technology empowerment, intelligent efficiency, integrated communication, green sustainability, and a bright, warm atmosphere [1]. - New branch designs feature eco-friendly materials, transparent glass facades, and a warm color palette, creating a welcoming environment for customers [2]. - The branches incorporate elements like greenery and interactive digital displays to enhance customer engagement and satisfaction [2]. Group 2: Customer Experience and Service Efficiency - The new "integrated hall + separated counter" model allows staff to provide mobile services, improving both employee efficiency and customer experience [3]. - The construction cycle for the new branches has been significantly shortened, and renovation costs have decreased, leading to improved customer service quality [3]. - Features such as wheelchair-accessible ramps, low-height ATMs, and dedicated waiting areas for elderly and disabled customers reflect a strong focus on customer-centric design [3]. Group 3: Community Engagement and Versatility - The branches are designed to serve diverse customer needs, including personal wealth management and small business meetings, showcasing flexibility in service offerings [4]. - Prior to the manual's development, extensive research was conducted to understand the needs of various customer segments, ensuring the upgrades meet real demands [4]. - The bank aims to position its branches as frontline service points that align with national strategies and address community needs effectively [4].

Core Viewpoint - Industrial Bank has launched the standardized V3.0 manual for its branches, emphasizing a comprehensive upgrade in physical appearance and customer service, aligning with ESG principles and enhancing customer and employee experiences [3][4]. Group 1: Standardization and Design - The V3.0 manual is based on five core concepts: technology empowerment, intelligent efficiency, integrated communication, green environmental protection, and a bright and warm atmosphere [3]. - The new branch design features a blue and white electronic signboard, glass facades for visual interaction, and a warm color palette to create a welcoming environment [3][4]. Group 2: Customer Experience and Efficiency - The new design includes differentiated layouts for faster service response, enhancing both efficiency and privacy for customers [4]. - The "integrated hall + separated counter" model allows staff to provide mobile services, improving both employee efficiency and customer experience [4][5]. Group 3: Accessibility and Inclusivity - The branches have been designed with accessibility in mind, featuring ramps for wheelchair users, low-height ATMs, and comfortable seating for elderly customers [4][5]. - Facilities such as nursing rooms have been introduced to cater to the needs of specific customer groups [5]. Group 4: Research and Development - Prior to the V3.0 manual's release, the bank conducted extensive research involving various customer segments, ensuring the upgrades meet diverse needs [5]. - The bank aims to position its branches as frontline service points that align with national strategies and address public needs [5].

新华财经上海8月27日电（记者王淑娟）体验为王的时代，银行网点的迭代升级已成为提升客户满意度 和竞争力的关键。26日，兴业银行发布网点标准化V3.0手册，同时在上海、深圳的三家全新网点以焕然 一新的形象正式亮相。 26日恰好有一场绿植栽培活动正在网点举行，不少网点附近的居民带着小孩前来体验。"家门口有一家 这么好看的银行网点真是太好了，几乎每周都办一些手工活动，我经常来这里玩。"一位参加活动的上 海阿姨由衷赞叹。 据悉，"共享空间"概念是兴业银行网点标准化V3.0手册的又一大创新。灵活组装的家具模块化设计，有 效提升了网点布局适配性和可延展性，这里既是"百富人生"个人财富业务的专属服务场，为客户擘画财 富蓝图；也化身"企业之家 "，贴心承接企业主的小型会议、主题沙龙等需求，用"一网点一方案"的温 度与灵活，精准呼应个人与企业客群的多元期待。 记者还注意到，网点里的"理财工作室"也颇有特色，力求打造私密高效的理财咨询空间，布局上采用圆 桌组合，理财经理和客户可以并肩而坐、拉近距离，还配有"双大屏"方便客户清晰操作、了解理财信 息。 据刘佳介绍，迭代升级后，网点从原来的被动交易型网点进化到零售服务型网点，以客户视 ...