Core Viewpoint - Industrial Bank has launched the standardized V3.0 manual for its branches, emphasizing a comprehensive upgrade in physical appearance and customer service, aligning with ESG principles and enhancing customer and employee experiences [1][4]. Group 1: Branch Standardization and Design - The V3.0 manual is based on five core concepts: technology empowerment, intelligent efficiency, integrated communication, green sustainability, and a bright, warm atmosphere [1]. - New branch designs feature eco-friendly materials, transparent glass facades, and a warm color palette, creating a welcoming environment for customers [2]. - The branches incorporate elements like greenery and interactive digital displays to enhance customer engagement and satisfaction [2]. Group 2: Customer Experience and Service Efficiency - The new "integrated hall + separated counter" model allows staff to provide mobile services, improving both employee efficiency and customer experience [3]. - The construction cycle for the new branches has been significantly shortened, and renovation costs have decreased, leading to improved customer service quality [3]. - Features such as wheelchair-accessible ramps, low-height ATMs, and dedicated waiting areas for elderly and disabled customers reflect a strong focus on customer-centric design [3]. Group 3: Community Engagement and Versatility - The branches are designed to serve diverse customer needs, including personal wealth management and small business meetings, showcasing flexibility in service offerings [4]. - Prior to the manual's development, extensive research was conducted to understand the needs of various customer segments, ensuring the upgrades meet real demands [4]. - The bank aims to position its branches as frontline service points that align with national strategies and address community needs effectively [4].

Core Viewpoint - Industrial Bank has launched the standardized V3.0 manual for its branches, emphasizing a comprehensive upgrade in physical appearance and customer service, aligning with ESG principles and enhancing customer and employee experiences [3][4]. Group 1: Standardization and Design - The V3.0 manual is based on five core concepts: technology empowerment, intelligent efficiency, integrated communication, green environmental protection, and a bright and warm atmosphere [3]. - The new branch design features a blue and white electronic signboard, glass facades for visual interaction, and a warm color palette to create a welcoming environment [3][4]. Group 2: Customer Experience and Efficiency - The new design includes differentiated layouts for faster service response, enhancing both efficiency and privacy for customers [4]. - The "integrated hall + separated counter" model allows staff to provide mobile services, improving both employee efficiency and customer experience [4][5]. Group 3: Accessibility and Inclusivity - The branches have been designed with accessibility in mind, featuring ramps for wheelchair users, low-height ATMs, and comfortable seating for elderly customers [4][5]. - Facilities such as nursing rooms have been introduced to cater to the needs of specific customer groups [5]. Group 4: Research and Development - Prior to the V3.0 manual's release, the bank conducted extensive research involving various customer segments, ensuring the upgrades meet diverse needs [5]. - The bank aims to position its branches as frontline service points that align with national strategies and address public needs [5].

Core Viewpoint - The upgrade of bank branches is essential for enhancing customer satisfaction and competitiveness, as demonstrated by the launch of the standardized V3.0 manual by Industrial Bank, featuring innovative designs and services tailored to customer needs [1][4]. Group 1: Branch Design and Features - The new branch design includes outdoor resting areas with pet amenities, charging stations for mobile devices, and supportive furniture for elderly customers, creating a more welcoming and humanized environment [1][3]. - The branches feature a smart service area equipped with high-capacity ATMs and self-service counters, facilitating efficient customer transactions [2][3]. - A "shared space" concept allows for flexible furniture arrangements, catering to both individual wealth management and small business meetings, enhancing adaptability and customer engagement [3][4]. Group 2: Customer Engagement and Services - The bank plans to offer courses on mobile banking functionalities and financial literacy, addressing the growing trend of online banking and customer education [2][3]. - The introduction of a "financial consulting studio" aims to provide a private and efficient space for clients to discuss investment strategies, fostering closer interactions between clients and financial advisors [3][4]. - The bank's commitment to community engagement is evident through regular events, such as plant cultivation activities, which attract local residents and enhance the bank's image [2][3]. Group 3: Strategic Goals and Principles - The V3.0 standardization initiative is guided by five core principles: technological empowerment, intelligent efficiency, integrated communication, environmental sustainability, and a bright, welcoming atmosphere [4]. - This initiative represents a systemic shift towards a customer-centric approach, moving from account management to comprehensive customer service, thereby enhancing brand value and operational efficiency [4].