Core Viewpoint - Strengthening financial consumer rights protection is essential for promoting the people-oriented nature of financial work, with Minsheng Bank Nanjing Branch focusing on innovative practices and warm services to meet diverse consumer needs since 2025 [1][6]. Group 1: Fraud Prevention and Consumer Protection - Minsheng Bank Nanjing Branch has effectively utilized a big data risk control system and frontline employee insights to mitigate new types of fraud risks, successfully preventing a customer from losing 50,000 yuan due to telecom fraud [1][2]. - The bank has implemented a dual protection system combining technology and human intervention to enhance customer asset security, alongside proactive financial knowledge education focusing on account safety and fraud prevention [2]. Group 2: Services for the Elderly - The bank has established a "green channel" for elderly customers and provided various services such as home visits for those unable to visit branches, ensuring personalized and humane service [3][4]. - Initiatives include setting up "respect for the elderly" areas in all standard branches, equipping them with reading materials and tools for elderly customers, and launching a "senior version" mobile banking app with larger fonts and simplified menus [4]. Group 3: Services for the Disabled - Minsheng Bank Nanjing Branch has developed a "barrier-free financial service circle" to cater to the needs of disabled individuals, providing specialized services for visually impaired customers [5]. - The bank has created a unique brand focused on delivering warm, accessible financial services to special groups, including the construction of barrier-free pathways and the provision of customized financial education through various formats [5]. Group 4: Future Directions - The bank aims to continue enhancing its consumer protection efforts, focusing on consumer needs and deepening innovative practices to create a healthier and more sustainable financial consumption environment [6][7].

Group 1 - The "Beautiful Workshop" exhibition showcases handicrafts made by disabled women, including embroidery, weaving, enamel, and pottery, during the 21st China (Shenzhen) International Cultural Industries Fair [5] - The exhibition is part of the "Towards Tomorrow - Bank of Communications' Action Plan for Assisting the Disabled" initiative, launched in 2023 in collaboration with the China Disabled Persons' Federation [5] - Bank of Communications Shenzhen Branch provided comprehensive support for the exhibition, including a volunteer team of about 50 members to assist participants and visitors [5][3] Group 2 - The bank utilized an online and offline promotional strategy to enhance the exhibition's visibility and impact, offering financial value-added services such as credit card promotions and discounts for WeChat payments [5] - Over the past 18 years, the Bank of Communications has donated a total of 120 million yuan to assist over 50,000 disabled individuals and workers in the disabled community [5] - The bank plans to deepen cooperation with the Disabled Persons' Federation and other social sectors, focusing on humanitarian principles and enhancing financial services for the disabled [6]

Core Viewpoint - The second "Beautiful Workshop" exhibition showcasing creative works by disabled women was held from May 22 to 26, highlighting their craftsmanship and stories of transformation [1] Group 1: Event Overview - The exhibition featured handmade crafts such as embroidery, weaving, enamel, and pottery created by disabled women from across the country [1] - The event was guided by the China Disabled Persons' Federation and the All-China Women's Federation, with support from the Bank of Communications and the China Disabled Persons Welfare Foundation [1] Group 2: Corporate Social Responsibility - Bank of Communications has been actively involved in supporting disabled individuals, having donated a total of 120 million yuan over 18 years, benefiting over 50,000 disabled persons and workers in the field [1] - In 2023, the bank launched the "Towards Tomorrow - Bank of Communications' Action Plan for Assisting the Disabled," which includes innovative financial and public welfare models [1] Group 3: Volunteer and Community Engagement - The Bank of Communications Shenzhen Branch formed a volunteer team of approximately 50 members to provide attentive service during the exhibition [2] - The volunteers contributed to creating a warm and welcoming atmosphere for attendees [2] Group 4: Marketing and Promotion - The Shenzhen Branch utilized an online and offline promotional strategy to enhance the exhibition's visibility, including media coverage and outdoor advertising [3] - This approach successfully attracted significant public interest and participation [3] Group 5: Financial Services and Benefits - The Shenzhen Branch introduced various financial services at the exhibition, such as credit card promotions and discounts for WeChat payments, enhancing visitor experience [4] - These initiatives not only provided convenience but also supported the development of creative industries for disabled women [4] - The bank plans to continue its collaboration with social organizations to promote equal rights and comprehensive development for disabled individuals [4]