Core Viewpoint - Strengthening financial consumer rights protection is essential for promoting the people-oriented nature of financial work, with Minsheng Bank Nanjing Branch focusing on innovative practices and warm services to meet diverse consumer needs since 2025 [1][6]. Group 1: Fraud Prevention and Consumer Protection - Minsheng Bank Nanjing Branch has effectively utilized a big data risk control system and frontline employee insights to mitigate new types of fraud risks, successfully preventing a customer from losing 50,000 yuan due to telecom fraud [1][2]. - The bank has implemented a dual protection system combining technology and human intervention to enhance customer asset security, alongside proactive financial knowledge education focusing on account safety and fraud prevention [2]. Group 2: Services for the Elderly - The bank has established a "green channel" for elderly customers and provided various services such as home visits for those unable to visit branches, ensuring personalized and humane service [3][4]. - Initiatives include setting up "respect for the elderly" areas in all standard branches, equipping them with reading materials and tools for elderly customers, and launching a "senior version" mobile banking app with larger fonts and simplified menus [4]. Group 3: Services for the Disabled - Minsheng Bank Nanjing Branch has developed a "barrier-free financial service circle" to cater to the needs of disabled individuals, providing specialized services for visually impaired customers [5]. - The bank has created a unique brand focused on delivering warm, accessible financial services to special groups, including the construction of barrier-free pathways and the provision of customized financial education through various formats [5]. Group 4: Future Directions - The bank aims to continue enhancing its consumer protection efforts, focusing on consumer needs and deepening innovative practices to create a healthier and more sustainable financial consumption environment [6][7].

今年以来，人民银行平顶山市分行多措并举、协同发力，不断加大养老领域金融支持工作力度。 延伸金融服务触角，打造贴心适老金融港湾。该行将全市划分为158个网格，签订社区服务承诺书。县 域开设适老专区网点276个、兑零换残窗口306个，布设特残币兑换点12个。2025年投放"零钱包"2.3万 余个，主办网点办理特残币兑换28笔、金额24.83万元，实现"零钱兜底、残币速兑"。推动金融机构网 点适老化改造100%全覆盖，增设爱心窗口、老花镜、轮椅等设施，创新"七有"服务模式。指导金融机 构提供上门及远程服务200余次，保留存折存单等传统方式。联合老年大学"手把手"教学手机银行，助 力老年人跨越数字鸿沟。在征信服务大厅及全市27处征信查询网点设立助老服务岗，配备适老专用座 位、放大镜、大字版业务指南等设施，增设老年人专属等候区和方言服务一对一帮助查询专员，惠及老 年群众。打造适老型外汇服务场景，推动ATM外卡取现覆盖率达55%，零钞取现机具增至75台，可兑换 币种18种，让老年群体在跨境金融服务方面同样能享受到便捷高效的外汇服务。组建国债讲师团，走进 养老院精准宣导；建立"需求登记—电话提醒—全程陪同"机制，为70岁以 ...

在金融服务朝着便捷化、智能化大步迈进的当下，老年群体作为社会不可或缺的重要力量，金融需求理 应得到充分重视。基于此，南通海安曲塘支行积极响应国家号召，以打造适老网点为关键着力点，全身 心投入践行金融为民的初心使命，致力于为老年人呈上更为贴心、便捷的金融服务。 随着人口老龄化程度持续加深，老年人在金融服务方面的需求愈发迫切，但传统网点普遍存在设施不够 便利、服务流程复杂等状况，与老年人的实际需求存在较大差距。有鉴于此，该网点毅然开启适老化改 造征程，从网点环境优化、服务品质提升等多维度发力，精心雕琢出一个充满温馨氛围、便捷高效的金 融服务空间。例如，在网点入口处的无障碍通道设计，坡度经过精准计算，确保轮椅能够平稳通行；通 道扶手采用柔软材质包裹，触感舒适且防滑，给予老年人稳稳的支撑；网点内部，防滑地板的铺设选用 了摩擦力大且安全环保的材料，有效降低老年人滑倒风险。在各个关键区域，如柜台、休息区、自助设 备旁，均安装了牢固的扶手，方便老年人随时借力。为了帮助老年人更好地阅读金融单据、宣传资料， 网点特意配备了多种款式的老花镜，从基础款到渐进多焦点款式一应俱全，还摆放了高倍放大镜，方便 老年人查看细小文字。这一系列 ...