堂食困境
Search documents
外卖大战“压垮”堂食了吗?多家门店称营业额少一半
Sou Hu Cai Jing· 2025-09-14 16:35
Core Insights - The fierce competition in the food delivery market has intensified, with major players like JD, Meituan, and Taobao aggressively subsidizing to attract users, leading to significant shifts in consumer behavior and restaurant revenue dynamics [2][4][10]. Delivery Market Dynamics - JD's entry into the food delivery market initially raised expectations, but the subsequent price wars have led to increased subsidies from competitors, resulting in a surge in daily active users for Taobao and significant growth in active users for JD [2]. - Meituan reported over 64 million daily orders in Q2, indicating a robust demand for delivery services [2]. Impact on Dining Experience - The rise of low-cost delivery options has shifted consumer preferences, with many opting for delivery over dining in, leading to a noticeable decline in in-store customers for many restaurants [3][5]. - Restaurant owners have reported a significant drop in dine-in customers, with some noting that their revenue from dine-in has decreased substantially due to the rise in delivery orders [4][5]. Financial Implications for Restaurants - Many restaurants are experiencing a decline in revenue despite an increase in delivery orders, as the actual income from delivery orders is often significantly lower than dine-in sales due to platform fees and discounts [4][6][10]. - For instance, a restaurant may receive only 22 yuan from a 40 yuan delivery order, compared to the full amount received from dine-in customers [4]. Consumer Behavior Changes - Consumers are increasingly adopting a "price comparison" mentality, often choosing to order delivery even when they are physically near the restaurant, leading to a rise in self-pickup orders [8][14]. - The prevalence of large discount coupons has further incentivized consumers to prioritize delivery and self-pickup over traditional dining [10][11]. Challenges for Small Restaurants - Smaller, non-chain restaurants are particularly vulnerable in this competitive landscape, as they lack the flexibility to adjust pricing and promotions in response to aggressive discounting by larger chains [6][14]. - Many small restaurant owners express confusion and frustration over the sustainability of their business models in light of the ongoing price wars and rising operational costs [12][16]. Future Outlook - The survival of restaurants may increasingly depend on their ability to adapt to the changing market dynamics, with a potential focus on high-quality dine-in experiences or specialized offerings that cannot be easily replicated through delivery [17][18]. - The ongoing evolution of consumer preferences and competitive strategies will likely continue to reshape the restaurant industry landscape, raising questions about the long-term viability of traditional dining establishments [18].