Core Viewpoint - The article discusses the challenges faced by food delivery riders, highlighting the need for a more humane and balanced approach to their working conditions and customer interactions, as major platforms are beginning to implement changes to protect riders' rights and improve their working environment [3][4][5]. Group 1: Issues Faced by Delivery Riders - Delivery riders often face harsh penalties for late deliveries, leading to unsafe behaviors such as running red lights [3]. - Customers frequently give negative reviews based on personal preferences, creating a stressful work environment for riders [3]. - The current system of penalties and customer reviews is deemed unreasonable and not reflective of the riders' efforts [3]. Group 2: Changes Implemented by Platforms - Major food delivery platforms are moving towards eliminating penalties for late deliveries by the end of 2025, replacing them with training programs [4]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [4]. - Ele.me is also testing a new service score system to replace the existing penalty structure, aiming for a more equitable reward system for riders [4]. Group 3: Customer-Rider Relationship - The introduction of features allowing riders to block abusive customers aims to create a more balanced relationship between riders and customers [4]. - The current one-sided review system negatively impacts riders' job satisfaction and dignity, necessitating a dual accountability system [4]. Group 4: Policy Support - The National Market Supervision Administration has proposed guidelines to ensure fair treatment of delivery riders, emphasizing the need for reasonable income and working conditions [5]. - The growing number of delivery riders, now in the millions, highlights the importance of societal recognition and support for their rights [5].

Core Viewpoint - The recent initiatives by JD.com and Meituan to provide social security benefits for delivery riders signify a potential breakthrough in addressing the rights and protections of gig economy workers, although establishing a sustainable mechanism for these protections remains a complex challenge [1][3]. Group 1: Current Developments - JD.com has taken the lead by proposing to pay "five insurances and one fund" for full-time delivery riders, prompting Meituan to follow suit with its own social security coverage plan [1]. - The shift in approach from major platforms reflects a growing awareness and acknowledgment of the rights of gig economy workers, driven by public pressure and regulatory guidance from the Ministry of Human Resources and Social Security [3]. - Data indicates a 23% year-on-year decrease in labor arbitration cases related to rider rights in 2024, suggesting positive effects from recent policy changes [3]. Group 2: Challenges to Long-term Solutions - The establishment of a long-term protection mechanism faces three main challenges: the conflict between the flexible nature of gig work and rigid social security systems, the tension between corporate social responsibility and profit margins, and the gap in policy enforcement and regulatory capabilities [4]. - Delivery riders frequently change platforms and work locations, averaging 3.2 changes per month, complicating traditional social security payment models [4]. - A report from an unnamed delivery platform indicates that fully implementing social security could increase the cost per rider by 18% to 22%, highlighting the financial implications for companies [4]. Group 3: Collaborative Solutions - Addressing the long-term challenges of rider rights protection requires a collaborative effort among government, platforms, businesses, and riders to create a robust support framework [5]. - Recommendations include promoting flexible social security accounts, establishing decision-making mechanisms involving rider representatives, and leveraging technology to optimize operational costs [5]. - Successful examples of organized labor, such as a rider union in Shanghai that helped recover wages for over 200 riders, demonstrate the effectiveness of collective action in advocating for worker rights [5].

Core Points - The "Ele.me" platform has signed an agreement regarding algorithms and labor rules, which will benefit over 4 million delivery riders [3][6] - The agreement ensures that the income of delivery riders will not fall below local minimum wage standards, taking into account local CPI and average hourly wages [3] - The platform will provide various welfare protections, including occupational injury insurance and special funds for assistance [3] - The algorithm will be adjusted to prioritize factors like traffic control and weather warnings to reduce delivery delays and accident risks [3] - The platform aims to shift from negative penalties for delays to positive incentives for timely deliveries [3] Summary by Categories Labor Compensation - The agreement guarantees that the income of delivery riders will meet or exceed local minimum wage standards, factoring in local economic conditions [3] - For crowd-sourced delivery riders, the pricing algorithm will consider local CPI and average hourly wages to ensure fair compensation [3] Welfare Protection - The platform will offer occupational injury insurance and special assistance funds for riders in need [3] - Additional benefits include a child education assistance program and specific protections for disabled delivery riders [3] Labor Protection - The delivery algorithm will incorporate dynamic factors such as traffic control and weather alerts to minimize delays and enhance safety [3] - The platform plans to eliminate penalties for delays, focusing instead on incentivizing timely performance [3]

4月21日，京东集团发布《致全体外卖骑手兄弟们的公开信》称，为了支持外卖骑手自由接单，保障骑 手收入，京东推出以下紧急援助措施：1、所有被竞对平台封杀的骑手，京东保证给予足够单量，确保 收入不降；2、加大全职骑手招聘力度，未来三个月将招聘名额由五万名提高到十万名；3、所有骑手， 如有对象，京东可以优先为您的对象安排工作，比如全职快递员、全职保洁，实现"双职工"待遇，大幅 提高家庭收入；4、京东集团对兼职骑手永不强迫"二选一"，鼓励大家在各平台自由接单，保障收入最 大化。 京东还宣布，自今日起，所有超时20分钟以上的外卖订单，京东全部免单。京东集团已经成立紧急应对 小组，本周一定会解决送餐速度问题。 致全体外卖骑手兄弟们的公开信 各位外卖骑手兄弟们： 近期，有竞对平台再次玩起"二选一"游戏，强迫各位骑手不能接京东平台的秒送订单，如有违反，会采 取封杀措施。过去，各位骑手都是在三大平台之间自由接单，才能保证自己的收入。因个别平台"二选 一"行为，大家的收入会降低16-25%左右，我们对各位的遭遇深表同情，也对个别平台违法违规行为表 示谴责。虽然有人明说不会做，但是大家都知道他们一定会暗暗做的！ 为了支持外卖骑手自 ...