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黑猫投诉:汇聚微小发声,助力消费环境提质增效
Xin Lang Cai Jing· 2025-12-26 02:51
Group 1 - The 2025 Global Cultural IP Industry Development Conference will be held in Shanghai on December 26-27, 2025, with the theme "IP Without Boundaries: Intelligent Creation of the Future - Global Exploration of Cultural IP and Technology Integration" [1][4] - As of the end of November this year, the platform has received over 31 million valid consumer complaints and successfully resolved more than 20 million disputes [1][4] Group 2 - The company has established a comprehensive service system throughout the consumer process, collaborating with government agencies such as the National Anti-Fraud Center and the Ministry of Justice to conduct anti-fraud legal publicity and mitigate risks in advance [3][6] - The introduction of the AI legal assistant "Law Meow Star" provides 24/7 online legal consultation and rights protection guidance [3][6] - The initiatives create a "multi-governance" network that supports a new consumer protection model, reducing intermediate steps and resolving many conflicts at the grassroots level, significantly lowering consumer rights protection costs and saving valuable administrative and social resources [3][6]
宝鸡渭滨法院:深耕先行调解机制 绘就多元治理新“枫”景
Xin Lang Cai Jing· 2025-12-19 09:12
Core Viewpoint - The Baoji Weibi Court aims to enhance judicial efficiency and promote social harmony through a multi-faceted mediation approach, focusing on "prevention" and "early resolution" of disputes [1] Group 1: Mediation Work System - The court has established a "full-chain" mediation work system by integrating various resources and implementing multiple measures to improve the quality and efficiency of dispute resolution [3] - A comprehensive mediation model has been developed, including "pre-litigation mediation + in-litigation mediation," to reduce the number of lawsuits by addressing suitable cases promptly [3] - The court collaborates with local government and community organizations to create a diverse mediation network, employing retired professionals to enhance mediation effectiveness [3] Group 2: Technology Empowerment - The court has launched an online mediation platform to facilitate "cloud-based dispute resolution," allowing parties to engage in mediation remotely, significantly increasing convenience [4] - Since the beginning of the year, the online platform has handled 1,350 mediation cases with a success rate of 92% [4] - Big data analysis is utilized to identify high-frequency dispute types and areas, enabling proactive mediation interventions and tailored strategies for cases with lower success rates [4] Group 3: High-Quality Mediation Team - The court focuses on systematic training and resource optimization to strengthen the professional skills and practical abilities of the mediation team [5] - Regular training sessions and case discussions are conducted to enhance the team's mediation capabilities, with judges participating in complex cases to improve overall expertise [5] - The mediation team successfully resolved 18.92% of first-instance civil and commercial cases this year, reflecting their growing effectiveness [5]
用“不消费”倒逼996企业倒闭?别天真了,这才是劳动者唯一的出路
Sou Hu Cai Jing· 2025-09-28 17:42
Core Viewpoint - The article discusses the challenges of consumer boycotts against "sweatshop" products, highlighting the information gap that consumers face in understanding labor compliance and the systemic issues that prevent effective change in labor rights protection [1] Information Dilemma: The Invisible "Sweatshops" - Consumers struggle to access genuine labor compliance information due to companies' reluctance to disclose sensitive data, often citing business confidentiality [3] - The complexity of supply chains makes it difficult for consumers to trace back to original suppliers, leading to a lack of transparency [3][4] - Different labor regulations across regions and internal management chaos within companies further complicate the situation, making it hard for consumers to make informed ethical choices [4] Reality of Choices: Cost Considerations - Workers prioritize cost-effectiveness in their purchases due to limited incomes and rising living expenses, leading them to seek high-value products [5] - The prevalence of e-commerce and price transparency drives consumers to focus on getting better quality for the same price, reinforcing the importance of cost-performance ratio in their buying decisions [5][6] True Solution: Institutional Transparency - The article emphasizes the need for improved legal frameworks to protect workers' rights, as existing labor laws do not adequately cover new employment forms like gig work [8] - Regulatory bodies are becoming more professional and utilizing big data to monitor compliance, aiming to enhance oversight and reduce violations [9] - The role of labor unions is highlighted as crucial in negotiating better conditions and providing legal support for workers, fostering a more inclusive dialogue in workplaces [9][10]