Core Viewpoint - The recent launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its stringent claim conditions, leading to accusations of misleading marketing and likening it to a gambling game [1][7]. Group 1: Product Details - The insurance product costs 9.9 yuan and offers a 300 yuan allowance if the flight delay matches a randomly set number of minutes [1][2]. - The product's promotional materials emphasize the need for the actual delay time to match the "Surprise Number" exactly, which is presented in smaller font compared to the payout amount [2][5]. - The product was designed to provide flexible delay protection for travelers, but user feedback indicated it negatively impacted their travel experience [7]. Group 2: Consumer Reactions - Many consumers expressed frustration over the product's misleading nature, with some stating they did not fully understand the terms before purchasing [2][5]. - Complaints on social media and consumer platforms highlighted instances where users felt cheated due to discrepancies in reported delay times [5][7]. Group 3: Company Response and Future Actions - In response to the criticism, the company has decided to discontinue the "Surprise Number" product and is committed to improving its offerings based on user feedback [7]. - The company aims to enhance its product and service experience for travelers moving forward [7]. Group 4: Industry Context - The "Surprise Number" insurance is underwritten by Sunshine Property & Casualty Insurance, with the activity being facilitated by the company in collaboration with a licensed insurance provider [7]. - The insurance product raises concerns regarding consumer rights and the ethical implications of such precise delay insurance offerings, prompting calls for regulatory clarity in the industry [8].