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景区“宠客”新闻频上热搜,折射了何种变化?
Xin Hua Wang· 2025-10-04 00:42
原标题:新华社经济随笔|景区"宠客"新闻频上热搜,折射了何种变化? "宠客"要到位,不仅需用心,还得有办法。这个假期,四川峨眉山景区新增了200台AI畅游宝、智 能翻译屏及外骨骼登山设备,中外游客倍觉畅通无阻。科技让老牌知名景区焕发了新的活力。 这个国庆中秋假期,景区"宠客"新闻频上热搜。 河南开封清明上河园,突遇降雨的游客被送上厚实的雨衣,端来热腾腾的姜茶;重庆知名景点洪崖 洞前,千厮门大桥封桥又封路,让游客安心定格夜景;陕西礼泉,高铁站通往昭陵景区的公交车免费 坐,机关单位院内停车位也向游客免费开放;甘肃敦煌、湖北赤壁、江苏扬州等地政府机关食堂里,游 客直夸"好吃又实惠"…… 景区的周到服务,"宠"着游客、通着民心、透着文明,为"流动的中国"增添了一处又一处温暖的风 景。这些看似细小的变化,背后却是中国旅游业发展理念的深刻变化:过去是"一次性消费"思维,如今 要打造"长远口碑"。 从"尔滨"给足"情绪价值",到长沙拉满"不夜城"体验;从上海博物馆连续开放168小时的"博物馆不 眠夜",到苏州20余处"园林夜游"构建起的夜间消费新场景,越来越多地方认识到,做旅游不仅仅要确 保秩序和安全,更要做好服务、做好运 ...
景区“宠客”新闻频上热搜 折射了何种变化?
Xin Hua She· 2025-10-03 13:32
新华社北京10月3日电 这个国庆中秋假期,景区"宠客"新闻频上热搜。 河南开封清明上河园,突遇降雨的游客被送上厚实的雨衣,端来热腾腾的姜茶;重庆知名景点洪崖洞 前,千厮门大桥封桥又封路,让游客安心定格夜景;陕西礼泉,高铁站通往昭陵景区的公交车免费坐, 机关单位院内停车位也向游客免费开放;甘肃敦煌、湖北赤壁、江苏扬州等地政府机关食堂里,游客直 夸"好吃又实惠"…… 景区的周到服务,"宠"着游客、通着民心、透着文明,为"流动的中国"增添了一处又一处温暖的风景。 这些看似细小的变化,背后却是中国旅游业发展理念的深刻变化:过去是"一次性消费"思维,如今要打 造"长远口碑"。 从"尔滨"给足"情绪价值",到长沙拉满"不夜城"体验;从上海博物馆连续开放168小时的"博物馆不眠 夜",到苏州20余处"园林夜游"构建起的夜间消费新场景,越来越多地方认识到,做旅游不仅仅要确保 秩序和安全,更要做好服务、做好运营。一次难忘的出游体验,足以在社交媒体时代形成强大"种草"效 应,引来源源不断的慕名者。 向游客提供优质的公共服务,成为旅游业的发展方向。文化和旅游部有关负责人表示,今年,结合新修 订实施的《旅游景区质量等级划分》国家标准 ...
“宠客”成本需要合理分担
Xin Hua Ri Bao· 2025-07-15 22:05
Group 1 - The core idea is that the concept of "pampering customers" should not come at the expense of laborers, and there needs to be a balance between customer satisfaction and respect for workers' contributions [1][2][3] - Recent examples of "pampering" behaviors include a local tourism bureau director inviting tourists to stay in his home and cities providing free resources to visitors, which are seen as positive gestures that do not exploit labor [1] - However, some "pampering" actions, such as excessive discounts on food delivery platforms, lead to worker exploitation, where employees are overworked without fair compensation [2] Group 2 - The management logic behind both city and corporate management is similar, where the undervaluation of labor leads to unsustainable practices in customer service [2] - To regulate "pampering" behaviors, clear rules must be established regarding cost-sharing, with cities needing to improve public service planning and companies needing to account for extraordinary service in labor costs [2] - The true essence of "pampering" is to ensure that both customers feel respected and laborers receive dignified treatment, which can enhance the reputation of cities and businesses [3]