Core Viewpoint - Meituan has launched a new feature allowing delivery riders to block malicious customers, addressing the riders' demands for fairness and respect in their work environment [1][2]. Group 1: Feature Implementation - The "block malicious customers" feature is now fully operational across the country, enabling riders to apply for blocking users who have engaged in abusive behavior [1]. - Riders can submit evidence such as recordings or chat logs to support their request to block a user for a period of one year, with the option to block up to two users at a time [2]. - The blocking period lasts for 365 days, after which it automatically expires, and riders can adjust their block list at any time [2]. Group 2: Market Context - As the food delivery market expands, conflicts between riders and customers have become more frequent, with reports of riders facing unreasonable demands and negative reviews for trivial issues [2]. - The introduction of this feature is seen as a response to the growing need for protection and support for delivery riders in the face of customer misconduct [3]. Group 3: Industry Reactions - Reactions from riders are mixed; some appreciate the protection it offers, while others believe that blocking two users is insufficient given the competitive nature of the delivery market [3]. - Industry experts view this initiative as a positive step towards providing more choices and protecting the rights of both riders and customers [3].

Core Points - Meituan has launched a nationwide feature allowing delivery riders to block malicious customers, responding to strong demands for fairness and respect from riders [1][3] - The feature enables riders to block up to two users for a period of 365 days if they experience harassment or inappropriate behavior during deliveries [3][4] - The implementation of this feature aims to protect riders while ensuring that customer experience remains unaffected, as the system will automatically match other riders to the orders of blocked users [3][4] Summary by Sections - **Feature Launch**: The "block malicious users" function has been fully rolled out in Meituan's rider app, allowing riders to apply for blocking users who engage in abusive behavior [1][3] - **Rider Feedback**: Riders have expressed mixed feelings about the feature; some see it as a protective measure, while others believe it will not significantly impact their work due to the availability of other riders [3][5] - **Industry Perspective**: Experts view the provision of more choice for both users and riders as a positive development in protecting the rights of all parties involved [4]

Core Points - Meituan has introduced a feature allowing delivery riders to block customers in response to increasing friction between riders and customers in the expanding food delivery market [1][2][3] - The feature is currently being piloted in seven cities, including Jinjiang and Shaoxing, and allows riders to anonymously rate customers and block them for a year if they encounter abusive behavior [1][3] - Industry experts view this initiative as a positive step towards protecting the rights of both riders and customers, providing more options for both parties [2][3] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a new feature that enables delivery riders to block customers after negative interactions [1] - The feature allows riders to provide anonymous feedback on customers and block them for 365 days if necessary [1] - **Pilot Cities and Functionality** - The blocking feature is currently available in seven cities, with plans for nationwide expansion [1] - Riders can block up to two customers simultaneously, and the feature is accessible through the rider app [1] - **Market Context** - The food delivery market has seen an increase in conflicts between riders and customers, prompting the need for such protective measures [1] - Reports of negative customer remarks and unfair ratings have highlighted the challenges faced by delivery riders [1] - **Community Response** - The introduction of this feature has sparked discussions on social media, with many riders expressing support for the initiative [2][3] - Some riders believe that blocking two customers is insufficient, indicating a desire for more robust options [2][3]