基于前期调研，美团于今年9月在多个城市试点了新功能。当骑手在配送过程中遭遇辱骂骚扰、索要个 人信息、醉酒滋事等不当行为时，可选择通过上传录音、录像或聊天记录等作为凭证，申请屏蔽该用 户，一年内骑手将不再接收其订单。每位骑手最多可屏蔽2名用户，屏蔽期为365天，期满自动解除，骑 手也可随时主动调整名单。为了同时保障用户的体验不受影响，即使某位骑手屏蔽了某位用户，系统也 会自动匹配其他骑手，同时通过多种配送模式、跑单补贴、天气补贴、难履约点位动态调价等方式，确 保订单送达不受影响。 社交平台上，有骑手认为，平台此举可以保护骑手，骑手屏蔽顾客后不用担心再受气；也有骑手认为， 一个大区域内，你不送有的是骑手送，屏蔽两个用户并不会影响什么。（每经） 【#美团骑手屏蔽恶意顾客功能全国上线#：最多可屏蔽2名用户，屏蔽期为365天】10月30日，多地骑手 向媒体反映，美团骑手App内已全面上线"屏蔽恶意用户"功能。美团骑手官方号随后发布视频，证 实"骑手屏蔽恶意顾客"功能已全国上线。遭遇辱骂等不当行为，骑手可申请屏蔽用户。 ...

10月30日 ，多地骑手向媒体反映，美团骑手App内已全面上线"屏 蔽恶意用户"功能。美团骑手官方号随后发布视频，证实"骑手屏蔽恶意顾客"功能已全国上 线。遭遇辱骂等不当行为，骑手可申请屏蔽用户。 此前，据美团产品负责人介绍，今年在恳谈会上，骑手"公平感"与"尊重 感"的诉求非常强烈，专家建议可适当增加骑手选择权，为个人劳动者提供更多弹性决策空 间，同时鼓励美团完善各方权益。 基于前期调研，美团于今年9月在多个城市试点 了新 功能。当骑手在配送过程中遭遇辱骂骚扰、索要个人信息、醉酒滋事等不当行为时，可选择 通过上传录音、录像或聊天记录等作为凭证，申请屏蔽该用户，一年内骑手将不再接收其订 单。每位骑手最多可屏蔽2名用户，屏蔽期为365天，期满自动解除，骑手也可随时主动调 整名单。为了同时保障用户的体验不受影响，即使某位骑手屏蔽了某位用户，系统也会自动 匹配其他骑手，同时通过多种配送模式、跑单补贴、天气补贴、难履约点位动态调价等方 式，确保订单送达不受影响。 随着外卖市场规模的扩大，外卖骑手与顾客的摩擦屡见不鲜。据媒体报道，有骑 手遇到 顾客备注"外卖员不叫爹就给差评"，还有外卖员 没帮顾客扔垃圾遭差评，平台收到 ...

每经编辑｜金冥羽 向江林 10月30日，多地骑手向媒体反映，美团骑手App内已全面上线"屏蔽恶意用户"功能。美团骑手官方号随后发布视频，证实"骑手屏蔽恶意顾客"功能已全国 上线。遭遇辱骂等不当行为，骑手可申请屏蔽用户。 此前，据美团产品负责人介绍，今年在恳谈会上，骑手"公平感"与"尊重感"的诉求非常强烈，专家建议可适当增加骑手选择权，为个人劳动者提供更多弹 性决策空间，同时鼓励美团完善各方权益。 随着外卖市场规模的扩大，外卖骑手与顾客的摩擦屡见不鲜。据媒体报道，有骑手遇到顾客备注"外卖员不叫爹就给差评"，还有外卖员没帮顾客扔垃圾遭 差评，平台收到反馈后仅仅消除差评了事。 社交平台上，有骑手认为，平台此举可以保护骑手，骑手屏蔽顾客后不用担心再受气；也有骑手认为，一个大区域内，你不送有的是骑手送，屏蔽两个用 户并不会影响什么。 行业人士表示，平台为用户和骑手提供更多双向选择权，保护各方权益，是个有益探索。 此前，该功能试运营时曾引发网友热议，不少网友表示"就应该这样，外卖员也有选择权"，还有网友称"最多只能屏蔽两个太少了"。 | 你怎么看？ | | --- | | 编辑 金冥羽 向江林 | | 校对 陈星 | | ...

Core Points - The "block malicious customers" feature for Meituan delivery riders has been fully launched nationwide, allowing riders to block up to 2 users for a period of 365 days [1][3] - This feature was developed in response to strong demands from riders for a sense of fairness and respect, as highlighted in discussions earlier this year [1] - Riders can submit evidence such as recordings, videos, or chat logs to block users who engage in inappropriate behavior, ensuring they do not receive orders from those users for one year [1][3] Summary by Categories - **Feature Implementation** - The "block malicious customers" feature is now available across the country, allowing riders to block up to 2 users for 365 days [1][3] - The system will automatically match other riders to ensure order delivery is not affected, even if a rider blocks a user [1] - **Rider Support and Feedback** - The feature was introduced following strong feedback from riders regarding their need for more control and respect in their work environment [1] - Experts suggested increasing riders' decision-making power and improving their rights [1] - **Evidence Submission Process** - Riders can provide evidence of inappropriate behavior, such as recordings or chat logs, to support their request to block a user [1][3] - The blocking period lasts for one year, after which the block is automatically lifted, but riders can adjust their block list at any time [1]

针对部分用户与商户担心的"功能是否会被滥用"问题，美团表示，该功能在试点反馈基础上，将原计划 的3个屏蔽名额调整为2个，并设置"完单后可使用"等规则，以平衡权益保障与风险防范。试点期间，用 户订单评价与配送准时率未受明显影响。 每经北京10月31日电(记者赵雯琪)记者了解到，美团骑手App今日已全面上线"屏蔽恶意用户"功能。当 骑手在配送过程中遭遇辱骂骚扰、索要个人信息、醉酒滋事等不当行为时，可选择通过上传录音、录像 或聊天记录等作为凭证，申请屏蔽该用户，一年内骑手将不再接收其订单。每名骑手最多可屏蔽2名用 户，屏蔽期为365天，期满自动解除，骑手也可随时主动调整名单。为了同时保障用户的体验不受影 响，即使某位骑手屏蔽了某位用户，系统也会自动匹配其他骑手，同时通过多种配送模式、跑单补贴、 天气补贴、难履约点位动态调价等方式，确保订单送达不受影响。 ...

Core Viewpoint - The article highlights the success of hearing-impaired delivery riders, particularly focusing on Yang Guoxin, who has excelled in the food delivery industry despite communication barriers, thanks to technological advancements and supportive policies [1][5][10]. Group 1: Technological Advancements - Meituan has developed a "Hearing-impaired Rider Care" feature that allows real-time voice-to-text communication, significantly reducing communication barriers for hearing-impaired riders [2][4]. - The use of AI technology enables instant conversion of voice to text for riders and text to voice for consumers, facilitating smoother interactions [2][4]. - Research indicates that digital technology can reduce the efficiency gap between hearing-impaired and regular riders by one-third, with communication barriers lowered by 38% [2][4]. Group 2: Employment Opportunities and Policies - The rise of the digital economy has opened new job opportunities for hearing-impaired individuals, moving beyond traditional roles to flexible jobs like delivery riders [5][6]. - Government policies, such as the "14th Five-Year Plan for the Protection and Development of Persons with Disabilities," support the employment of disabled individuals in new job forms [5][6]. - Meituan has a significant number of hearing-impaired riders, with 6,758 employed as of November 2024, indicating a growing acceptance and integration of this workforce [6]. Group 3: Training and Support - Training for hearing-impaired riders is still evolving, with a lack of systematic processes, but on-the-job training and peer support are being utilized [3][10]. - The ability to master the rider app and communicate effectively with merchants and consumers is crucial for success in the role [3][10]. - The article emphasizes the importance of social adaptability and industry-specific skills for hearing-impaired riders to excel in their roles [10]. Group 4: Challenges and Work Environment - Hearing-impaired riders face challenges such as not hearing order notifications, relying on frequent app refreshes to check for new orders [4][13]. - The high turnover rate among riders indicates a need for better long-term career development and support systems within the industry [11][13]. - Despite the challenges, the flexible nature of the job allows riders to balance personal life and work, with many choosing to leave temporarily rather than permanently [12][13].