旅游市场整治
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文化和旅游部公布旅游市场强制消费问题典型案例(第四批)
Yang Shi Wang· 2025-10-19 02:42
Core Viewpoint - The article highlights the ongoing crackdown by cultural and tourism authorities on illegal practices in the tourism industry, emphasizing the enforcement of regulations and the imposition of penalties on violators [1] Group 1: Regulatory Actions - Various local cultural and tourism departments are intensifying efforts to address significant issues in the tourism market, responding to public complaints and negative social impacts [1] - The Ministry of Culture and Tourism has selected and published typical cases of violations to raise awareness and deter similar behaviors [1] Group 2: Case Summaries - Case 1: Jiangxi Longao International Travel Agency was penalized for employing unlicensed guides and forcing tourists to shop, resulting in the revocation of its business license and fines totaling 30,000 yuan [2] - Case 2: Huangshan Leyang Tourism Development Company terminated services without notice, leaving 102 tourists stranded, leading to the revocation of its business license and fines totaling 40,000 yuan [3] - Case 3: Guizhou Jingcai Qianxing Travel Agency organized tours at below-cost prices and received shopping kickbacks, resulting in the revocation of its business license and fines totaling 25,000 yuan [4] - Case 4: Qingdao Runna International Travel Agency offered tours at unreasonably low prices and pressured tourists to spend, leading to the revocation of its business license and fines totaling 60,000 yuan [5] - Case 5: Hunan Sanxiangxing International Travel Agency altered itineraries without consent and misled tourists about shopping stops, resulting in the revocation of its business license and fines totaling 56,000 yuan [6] - Case 6: Enshi Demei Travel Agency misled tourists about the itinerary and failed to correct its misleading practices, leading to the revocation of its business license and a fine of 20,000 yuan [7] - Case 7: Guizhou Haoke Travel Agency organized tours below cost and received commissions from shopping, resulting in the revocation of its business license and fines totaling 23,000 yuan [8] - Case 8: Inner Mongolia Tongcheng International Travel Agency forced tourists to pay additional fees during a tour, leading to the revocation of its business license [9] - Case 9: Shanghai Jingye Travel Agency left tourists stranded due to internal financial issues, resulting in the revocation of its business license [10] - Case 10: Hainan Xinxing Travel Agency misled tourists about the quality of services promised online, leading to the revocation of its business license and a fine of 20,000 yuan [11] - Case 11: Shaanxi Yihai Tuyu International Travel Agency organized tours at below-cost prices and misled tourists about shopping stops, resulting in the revocation of its business license and fines totaling 15,000 yuan [12] - Case 12: Cangzhou Xinqi International Travel Agency altered the itinerary without consent, leading to the revocation of its business license and fines totaling 35,000 yuan [14] - Case 13: Qinhuangdao Yibaida International Travel Agency misled tourists about the quality of accommodations and the number of shopping stops, resulting in the revocation of its business license and fines totaling 15,000 yuan [15] - Case 14: Gansu Modai International Travel Agency used unqualified transportation services, leading to the revocation of its business license and a fine of 3,000 yuan [16] - Case 15: A guide from Guangxi Yuanmei International Travel Agency misled tourists to increase shopping expenditures, resulting in penalties for both the guide and the agency [17] - Case 16: A guide from Jiangxi Zou Sifang International Travel Agency made inappropriate remarks damaging national interests, leading to the revocation of the guide's license [18]
江西庐山市开展“导游乱象、强制消费”集中整治工作
Xin Hua She· 2025-10-12 14:02
Core Viewpoint - The tourism industry in Lushan, Jiangxi Province, is actively addressing issues such as illegal guiding, illegal operations, and forced consumption through concentrated rectification efforts to maintain the integrity of the tourism market [1] Group 1 - The Lushan tourism industry is implementing strict measures to combat illegal guiding and forced consumption practices [1] - The initiative aims to legally rectify violations and sever the profit chains associated with these issues [1] - The focus is on preserving the integrity and ecological environment of the tourism market [1]
海陵市场监管部门重拳整治旅游市场 护航国庆黄金周消费环境
Sou Hu Cai Jing· 2025-10-01 09:24
阳江市市场监督管理局海陵分局党组书记、局长 关坚乐:国庆、中秋将至,我们市场监管部门对全区各大商户、经营户、农贸市场及餐饮大排档开展专项 检查,目的是规范各类商家的经营行为,引导其依法依规经营,切实保障消费者的合法权益,确保节日期间食品安全零问题。同时,全力营造公平公正的经 营环境,让所有游客感受海陵岛的节日保障,守护节日安全。 当天,执法人员首先来到闸坡一夜埕特产街,对沿街商铺的诚信经营情况进行了细致检查:重点查看商品标价是否规范、清晰,同时随机对秤具和销售商品 进行称重复核,确保所有秤具合格、商品足斤足两,从源头杜绝计量欺诈行为。 随后,执法人员前往闸坡农贸市场和部分酒店,一方面对摊位的计量器具是否合格进行抽查,重点检查肉类产品来源——通过手机扫描肉类产品追溯二维 码,确认所有肉类来源可靠、票证齐全,并要求商户在做好货源准备的同时,坚守诚信经营原则,做到明码标价,不短斤缺两、不以次充好欺骗顾客;另一 方面,在某酒店内,执法人员仔细检查了海鲜鱼池明码标价是否规范,以及后厨食品加工操作流程、环境卫生、食材储存等情况,并强调各餐饮单位必须严 格落实食品安全主体责任,规范加工操作,确保食品安全。 国庆、中秋双节假 ...
多地迎“回马枪”式暗访检查,文旅部最新通报
证券时报· 2025-09-22 15:28
Core Viewpoint - The Ministry of Culture and Tourism has reported the fifth batch of inspections in the cultural and tourism sector, highlighting issues related to safety facility maintenance, fire passage management, and high-risk project supervision, while reinforcing the supervision of service contract fulfillment [1][4][5]. Group 1: Inspection Findings - The recent inspections covered eight provinces, with half of them being previously inspected areas, indicating a continuous effort to enforce safety responsibilities at local and enterprise levels [1][4]. - Specific issues were identified in Guangxi, such as a viewing platform lacking guardrails, posing a fall risk, and previous reports highlighted various safety violations including unqualified tour guides and inadequate safety measures [4]. - Inner Mongolia was reported again shortly after a previous inspection, with concerns about uninspected modified vehicles used for desert off-road activities, indicating significant safety risks [4]. Group 2: Service Contract Supervision - The report emphasized the need for stricter supervision of service contract fulfillment, revealing that some travel agencies and guides failed to provide services as agreed, affecting tourist experiences [5][6]. - Examples include unauthorized changes to travel itineraries and arrangements for shopping activities without prior agreement with tourists, which deviated from the signed contracts [6][7]. - The Ministry has initiated a year-long special rectification campaign to address forced shopping issues in the tourism market, maintaining a "zero tolerance" approach towards violations [7]. Group 3: Travel Safety Guidelines - The Ministry issued travel tips for the upcoming National Day and Mid-Autumn Festival, advising tourists to prepare adequately, enhance safety measures, and avoid high-risk activities [9]. - Tourists are encouraged to check weather and traffic conditions, choose licensed travel agencies, and avoid unsafe areas, particularly in outbound travel [9]. - Safety precautions include ensuring vehicle conditions for self-driving trips, wearing seatbelts, and adhering to fire safety regulations during the autumn season [9].
【市场治理】海南州文体旅游广电局联合州县交通公安消防等部门开展旅游旺季市场整治专项行动
Sou Hu Cai Jing· 2025-08-03 01:02
Core Viewpoint - The Hainan Prefecture Cultural, Tourism, and Broadcasting Bureau is implementing a special action plan to strengthen market regulation and risk prevention during the peak tourism season, ensuring a safe and orderly market operation [1][7]. Group 1: Special Action Overview - The special action involves comprehensive inspections across cultural, tourism, and broadcasting sectors, focusing on illegal activities such as the sale of pirated publications and safety violations in crowded venues [3]. - The action includes checks on scenic spots, KTVs, internet cafes, and performance centers for fire safety and electrical safety, with immediate rectification of identified issues [3][5]. Group 2: Enforcement Actions - A total of 113 law enforcement personnel and 12 vehicles were deployed, inspecting 60 establishments, identifying 11 safety hazards, and rectifying 7 on-site [5]. - Two performance venues were ordered to suspend operations, and complaints were addressed, including two public opinion incidents [5]. Group 3: Future Plans - The Hainan Prefecture Cultural, Tourism, and Broadcasting Bureau plans to continue its market regulation efforts by collaborating with multiple departments to prevent and resolve various risks [7]. - The bureau emphasizes a zero-tolerance policy towards issues such as tour guide misconduct and forced consumption, aiming to maintain order in the tourism market [7].
三部门印发通知开展专项整治 净化市场环境迎接暑期游高峰
Jing Ji Ri Bao· 2025-07-20 00:42
Group 1 - The cultural and tourism departments across the country are intensifying efforts to combat illegal activities in the tourism market, focusing on issues such as forced shopping and violations of tourists' rights [1][2] - In the first half of the year, over 142,000 cultural market law enforcement personnel were deployed, inspecting more than 50,000 business units and concluding over 1,600 cases [1] - A one-year special rectification campaign has been launched to address forced shopping in the tourism market, targeting travel agencies, shopping stores, and tour guides [2] Group 2 - The campaign will focus on illegal practices such as operating travel agency businesses without permission, misleading tourists into high-priced purchases, and forcing tourists to consume [2] - The National Market Supervision Administration will enhance price monitoring of key goods and services in the tourism sector during the peak summer season [2] - The Ministry of Culture and Tourism will conduct both overt and covert inspections of popular tourist routes and attractions to identify issues related to forced shopping and safety hazards [3]
新疆乌苏市市场监管局规范啤酒节、暑期旅游市场秩序
Zhong Guo Shi Pin Wang· 2025-07-14 01:43
Core Viewpoint - The Xinjiang Uygur Autonomous Region's Urumqi City is enhancing market regulation and safety measures in preparation for the 2025 Tachen Urumqi Beer Festival and the summer tourism season, focusing on food safety and price transparency [1][2] Group 1: Market Regulation and Safety Measures - The Urumqi Market Supervision Administration is implementing a tourism market rectification action to ensure compliance with food safety and pricing regulations at various tourist attractions [1] - The administration emphasizes the importance of fair pricing practices, requiring retailers to exercise their pricing rights legally and transparently, especially during the beer festival and summer tourism [1] - Hotels and accommodation providers are mandated to display pricing standards prominently and adhere to their pricing commitments without arbitrary increases after bookings [1] Group 2: Food Safety Initiatives - The Urumqi Market Supervision Administration has set up food safety information booths at tourist sites to promote food safety knowledge and conducted training for food service personnel [2] - This year, the administration has organized three promotional events at major scenic spots, distributing over 1,500 informational materials and training more than 100 industry personnel [2] - Future plans include comprehensive inspections of food safety risks in tourist areas, utilizing a problem list and accountability measures to ensure issues are addressed effectively [2]
向强迫购物“亮剑” 让旅游回归本真
Nan Fang Du Shi Bao· 2025-07-13 15:55
Core Viewpoint - The Ministry of Culture and Tourism, in collaboration with the Ministry of Public Security and the State Administration for Market Regulation, has launched a one-year special rectification campaign to address forced shopping in the tourism market, emphasizing a "zero tolerance" approach to improve market health and protect consumer rights [1][3]. Group 1: Issues in the Tourism Market - Forced shopping and inducement to consume have become persistent issues in the tourism market, severely disrupting the travel experience and market order [1][2]. - The prevalent business model of "low-price attraction—purchase to compensate for travel—forced sales" is deeply entrenched, driven by intense market competition and lack of core competitiveness among travel agencies [2]. - Regulatory challenges arise from the involvement of multiple stakeholders and varying standards across regions, leading to gaps in oversight and enforcement [2]. Group 2: Special Rectification Measures - The special rectification campaign features a coordinated effort among three departments to establish a comprehensive network for online and offline regulation, focusing on low-price deception by travel agencies and forced consumption by tour guides [3]. - The initiative includes significant penalties through administrative, criminal, and credit sanctions, such as a blacklist system and industry bans, aimed at increasing the cost of violations [3]. Group 3: Recommendations for Improvement - There is a need to create a favorable institutional environment for the healthy development of the cultural tourism industry, including establishing transparent pricing mechanisms and regulating shopping venues [4]. - Reforming the tour guide compensation system to link income with customer satisfaction is essential to prevent the prevalence of poor practices [4]. - Enhancing consumer rights protection and simplifying the complaint process will empower tourists and build confidence in the industry [4].
文化和旅游部:对旅游消费中强迫购物将保持“零容忍”
Zhong Guo Jing Ji Wang· 2025-07-10 03:35
Core Viewpoint - The Chinese Ministry of Culture and Tourism is launching a year-long campaign to combat forced shopping and inducement consumption in the tourism sector, aiming to protect tourists' rights and maintain market order [1]. Group 1: Regulatory Actions - The campaign will focus on key areas such as travel agencies, shopping stores, tour guides, and online travel operators, targeting illegal practices like operating without a license and misleading pricing [2]. - Specific actions include addressing unauthorized travel agency operations, deceptive marketing practices in shopping stores, and illegal guiding activities by unlicensed individuals [2][3]. Group 2: Enforcement and Collaboration - The Ministry will collaborate with the Public Security and Market Regulation departments to enforce laws against unauthorized travel services, false advertising, and forced transactions [3]. - A "zero tolerance" approach will be adopted, with a focus on areas with high tourist shopping activity, ensuring that complaints are addressed promptly and effectively [3].
文旅部启动暑期旅游市场专项整治 严打无证经营与强迫购物
Zhong Guo Jing Ying Bao· 2025-07-10 02:30
Core Viewpoint - The Ministry of Culture and Tourism (MCT) of China has announced a "zero tolerance" policy towards forced shopping and other illegal activities in the tourism market, launching a year-long special rectification campaign to protect tourists' rights and maintain market order [1][2]. Group 1: Campaign Details - The campaign will focus on issues such as unlicensed operations and forced shopping, particularly monitoring high-risk products like family tours and study tours, in anticipation of over 3 billion tourist trips during the summer peak season [1][2]. - The MCT will collaborate with the Ministry of Public Security and the State Administration for Market Regulation to implement this campaign [2]. Group 2: Targeted Areas of Rectification - Key areas of focus include travel agencies, tourism shopping stores, tour guides, and online travel operators, with specific actions against illegal practices such as operating without a license and misleading consumers [2][3]. - Travel agencies will be scrutinized for practices like luring tourists with below-cost prices and obtaining kickbacks through shopping arrangements [2]. - Tourism shopping stores will be monitored for misleading advertising and price fraud, while tour guides will be targeted for unauthorized guiding and coercive sales tactics [2][3]. Group 3: Safety Measures and Guidelines - The MCT has created a "Tourism Avoid Pitfalls Guide" and a "Tourism Safety Manual" to educate tourists on safety and potential traps [4]. - Tourists are advised to be aware of six common traps, including false advertising, lack of operating qualifications, and non-standard contract signing [5][6]. Group 4: Reporting and Compliance - Tourists are encouraged to report violations by calling the government service hotline or through the MCT's official website, and to keep evidence of their travel agreements and transactions for potential legal action [6].