Core Viewpoint - The upcoming "Double Eleven" shopping festival prompts the Heilongjiang Provincial Market Supervision Administration to emphasize consumer rights protection and the mechanisms available for reporting violations [1][2]. Group 1: Consumer Rights Protection - Consumers are encouraged to report any violations or infringement of their rights through local market supervision departments, consumer associations, or hotlines such as 12315 and 12345 [1]. - Since the beginning of the "14th Five-Year Plan," the Heilongjiang market supervision system has prioritized resolving consumer disputes, receiving a total of 820,000 complaints and recovering 80.21 million yuan for consumers [2]. Group 2: Complaint Handling and Efficiency - The administration has established mechanisms to enhance the quality of complaint handling, including checks on the 12315 hotline and follow-up on complaint resolutions, improving response times and efficiency [2]. - A total of 41,000 businesses have joined the national 12315 platform to directly negotiate with consumers, successfully resolving 88,000 complaints [2]. Group 3: Consumer Service Initiatives - The province has set up 5,646 consumer rights protection service stations to extend services to grassroots levels, making it easier for consumers to seek help [2]. - There are 19,500 merchants in Heilongjiang that have publicly committed to a no-reason return policy, with efforts to expand this policy's coverage [2]. Group 4: Innovative Dispute Resolution - The province has implemented a "one-stop" dispute resolution center in Heihe, promoting a collaborative and efficient mechanism for resolving consumer disputes [3]. - A total of 10 such centers have been established in Heilongjiang, reducing the cost of consumer rights protection [3].

Core Viewpoint - The implementation of a "no-reason return" policy in Shenyang is enhancing consumer confidence and stimulating retail activity, with over 2,000 stores voluntarily participating in this initiative [1][3]. Group 1: Policy Implementation - Shenyang's market regulatory bureau and consumer association have developed a plan to promote "no-reason return" services, aiming to add over 3,000 new participating units by the end of 2025, covering key sectors such as retail, home goods, clothing, and electronics [2]. - A collective commitment was signed by over 600 brand merchants at Zhongxing Building, indicating a strong willingness among businesses to adopt the "no-reason return" policy as a demonstration of their product and service quality [2]. Group 2: Consumer Engagement - The initiative has led to the establishment of visible commitment signs in nearly 600 large supermarkets and retail enterprises, making return policies clear and accessible to consumers, which has been positively received by shoppers [2][3]. - Consumers are encouraged to engage in responsible and honest return practices, contributing to a better shopping environment while enjoying the benefits of the "no-reason return" policy [2]. Group 3: Digital Empowerment - A new mini-program has been developed to facilitate the entry of "no-reason return" commitment units, enhancing the efficiency of management and allowing for easier consumer access to information regarding return policies [2]. - This digital platform simplifies the process for businesses to manage their commitments and allows regulatory bodies to monitor compliance effectively, while providing consumers with a reliable way to check return policy details [2].