近日,一些电商平台上的"巨型吊牌"引发社会广泛关注。有些商家把吊牌做得比商品本身还大,上面标 注"试穿请保留,拆除不退不换"的字样,而这正是商家面对部分消费者"恶意退货"的无奈之举。 当消费者把"无理由退货"变成"恶意退货",看似"薅羊毛"的背后,实则仍是自身在为不文明行为买单。 首先,"恶意退货"之下商家的权利无疑会被侵犯,高企的退货率还会加重商家的运营成本,导致其经营不善 甚至亏损。而生存下来的商家,面对大量的退货,为盈利只能不断提高产品价格。消费者花更高的价格买 到质量和此前一样的产品后,又会增加退货行为,进一步导致商家成本增高,再次提高价格,从而形成恶性循 环。 这种恶性循环不仅会影响全体消费者的消费体验,更会连带整个消费群体的形象受损。可见,少数消费者 的"恶意退货"行为要让全体消费者为之"买单"。 当消费者的试穿变成"蹭穿",当服装吊牌从商品标识变成商家的自保盾牌……"无理由退货"的善意初衷, 正被部分消费者的"恶意退货"肆意透支。这种行为不仅让商家陷入经营困境,更在持续瓦解电商生态的 诚信根基,最终为失序"买单"的仍是消费者。 据了解,有消费者滥用"无理由退货"的权益行"薅羊毛"之实。例如,有消 ...

Core Viewpoint - The upcoming "Double Eleven" shopping festival prompts the Heilongjiang Provincial Market Supervision Administration to emphasize consumer rights protection and the mechanisms available for reporting violations [1][2]. Group 1: Consumer Rights Protection - Consumers are encouraged to report any violations or infringement of their rights through local market supervision departments, consumer associations, or hotlines such as 12315 and 12345 [1]. - Since the beginning of the "14th Five-Year Plan," the Heilongjiang market supervision system has prioritized resolving consumer disputes, receiving a total of 820,000 complaints and recovering 80.21 million yuan for consumers [2]. Group 2: Complaint Handling and Efficiency - The administration has established mechanisms to enhance the quality of complaint handling, including checks on the 12315 hotline and follow-up on complaint resolutions, improving response times and efficiency [2]. - A total of 41,000 businesses have joined the national 12315 platform to directly negotiate with consumers, successfully resolving 88,000 complaints [2]. Group 3: Consumer Service Initiatives - The province has set up 5,646 consumer rights protection service stations to extend services to grassroots levels, making it easier for consumers to seek help [2]. - There are 19,500 merchants in Heilongjiang that have publicly committed to a no-reason return policy, with efforts to expand this policy's coverage [2]. Group 4: Innovative Dispute Resolution - The province has implemented a "one-stop" dispute resolution center in Heihe, promoting a collaborative and efficient mechanism for resolving consumer disputes [3]. - A total of 10 such centers have been established in Heilongjiang, reducing the cost of consumer rights protection [3].

Core Viewpoint - The implementation of a "no-reason return" policy in Shenyang is enhancing consumer confidence and stimulating retail activity, with over 2,000 stores voluntarily participating in this initiative [1][3]. Group 1: Policy Implementation - Shenyang's market regulatory bureau and consumer association have developed a plan to promote "no-reason return" services, aiming to add over 3,000 new participating units by the end of 2025, covering key sectors such as retail, home goods, clothing, and electronics [2]. - A collective commitment was signed by over 600 brand merchants at Zhongxing Building, indicating a strong willingness among businesses to adopt the "no-reason return" policy as a demonstration of their product and service quality [2]. Group 2: Consumer Engagement - The initiative has led to the establishment of visible commitment signs in nearly 600 large supermarkets and retail enterprises, making return policies clear and accessible to consumers, which has been positively received by shoppers [2][3]. - Consumers are encouraged to engage in responsible and honest return practices, contributing to a better shopping environment while enjoying the benefits of the "no-reason return" policy [2]. Group 3: Digital Empowerment - A new mini-program has been developed to facilitate the entry of "no-reason return" commitment units, enhancing the efficiency of management and allowing for easier consumer access to information regarding return policies [2]. - This digital platform simplifies the process for businesses to manage their commitments and allows regulatory bodies to monitor compliance effectively, while providing consumers with a reliable way to check return policy details [2].