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恶意退货、“买真退假” 网购乱象怎么管?
Xin Lang Cai Jing· 2026-01-12 00:26
网购是如今很多人买衣服的主要方式,很多平台上也都有"七天无理由退货"的规则,让消费者可以放心 买、放心退。然而,这个原本为保护消费者而设立的机制,如今却被一些人恶意利用。一些商家表示, 一旦遭遇恶意退货,常常会遇到取证难、维权成本高的问题。于是现在一些商家,特别是服装商家,也 想了不少招儿,比如用超大吊牌。 网购恶意退货谁来管?怎么管?保护消费者利益的同时,也保护好商家的正常权益,还能做什么? 电商服装商户频遭恶意退货 无奈又无助 言沁沁是一名有着多年经验的电商从业者,主营时装品类。过去,她的主要精力都在款式推广和订 单运营上,但近两年,她的时间更多花在了退货件的处理上。 言沁沁想不通的是,店里的服装没有质量问题,但仍然不断遭遇退货,甚至有些退单明明已经超过 了"七天无理由退货"的期限,但消费者依然以各种理由申请退货。 商户 言沁沁:正常来讲是支持7天无理由退货,但是最长的售后期,能在平台发起售后的时间是 15天,15天之内都可以申请退货。更过分的,有的人签收两三个月后说衣服没有穿、穿不了,问能不能 退。 记者在言沁沁的电商后台看到,一旦售后通道开启,双方都需要提供各种证据来证明订单的情况。 正常的退货处理很 ...
家长网购40套演出服,元旦演出后退回28套,部分还被剪了标签,商家:发视频曝光后,校方愿意回购这批服装
Xin Lang Cai Jing· 2026-01-04 14:55
韩先生说,事后他在网上搜索发现,这些演出服被用于寿宁县某小学的元旦演出,迫于无奈,他选择在 社交平台发布视频曝光,没想到吸引了大量网友关注。此前,寿宁县教育局和某小学也联系到了他。经 过了解韩先生得知,这些演出服是参与表演的学生家长自行商议后分别下单购买的,学校并未组织统一 购买,退货行为也是部分家长所为。 1月3日,有山东网友发视频称,他收到了多套福建省宁德市寿宁县退回的演出服,这些演出服还有明显 被穿过的痕迹,他在网上搜索发现演出服被用于寿宁县某小学的元旦演出,这让他不能理解:"你们穿 得蛮好的,为什么给我退来了呢?" 1月4日,记者联系到视频发布者韩先生。他表示,他是山东省菏泽市曹县一家演绎服饰公司的老板,此 前他制作了40套演出服发往福建省宁德市寿宁县,近期却收到了28套演出服的退货订单,相关订单已被 平台自动退款,其中部分退回的演出服还被剪掉了标签。 ...
“无理由退货”岂能变成“恶意退货”
Xin Lang Cai Jing· 2026-01-02 17:26
近日,一些电商平台上的"巨型吊牌"引发社会广泛关注。有些商家把吊牌做得比商品本身还大,上面标 注"试穿请保留,拆除不退不换"的字样,而这正是商家面对部分消费者"恶意退货"的无奈之举。 当消费者把"无理由退货"变成"恶意退货",看似"薅羊毛"的背后,实则仍是自身在为不文明行为买单。 首先,"恶意退货"之下商家的权利无疑会被侵犯,高企的退货率还会加重商家的运营成本,导致其经营不善 甚至亏损。而生存下来的商家,面对大量的退货,为盈利只能不断提高产品价格。消费者花更高的价格买 到质量和此前一样的产品后,又会增加退货行为,进一步导致商家成本增高,再次提高价格,从而形成恶性循 环。 这种恶性循环不仅会影响全体消费者的消费体验,更会连带整个消费群体的形象受损。可见,少数消费者 的"恶意退货"行为要让全体消费者为之"买单"。 当消费者的试穿变成"蹭穿",当服装吊牌从商品标识变成商家的自保盾牌……"无理由退货"的善意初衷, 正被部分消费者的"恶意退货"肆意透支。这种行为不仅让商家陷入经营困境,更在持续瓦解电商生态的 诚信根基,最终为失序"买单"的仍是消费者。 据了解,有消费者滥用"无理由退货"的权益行"薅羊毛"之实。例如,有消 ...
遭退货羽绒服口袋装着到哈尔滨的机票,商家怒怼!网友:10倍反向赔偿
Xin Lang Cai Jing· 2025-12-29 09:58
12月27日,浙江一商家吐槽一海南顾客穿着网购羽绒服去哈尔滨旅游后将衣服退回,口袋里还藏着机 票。商家愤怒喊话"你是活不起了吗?" (来源:上观新闻) PM 747060 8 GANDIE 机场客服电话 0058-3 88 B的电给尔滨 DEST 089/ P 日期 Date 17DEC 业机时间 RDING-TIME 116 s 11 2008 B th a PP ETKT8472507881882/1 HU 5444363838 你看机票还是在 ID 此前有网友发视频称,在哈尔滨遇见穿羽绒服或戴帽子不摘吊牌的情况。 网友:恶意退货应该反向10倍赔偿 网购衣服穿完就退 商家苦不堪言 近年来,有的消费者购买服饰后频繁退货,往往是藏着吊牌穿几天后,再"无理由"退回,变相"薅羊 毛"。对此有商家为防"蹭穿"给衣服上锁、挂"巨型"吊牌,得到网友支持。 11月17日,记者联系到了当事人王先生。王先生表示,学校已经帮忙追回了货款,"对方一直在积极解 决。" 今年1月7日,某品牌公关在社交平台称,五条人乐队在该品牌官方旗舰店买衣服,演出后,将穿过的衣 服申请退货。当晚,事件相关造型师致歉。 据网络爆料,该品牌公关在社交平 ...
一高校学生表演后集体退演出服?校方:已启动调查!
Xin Lang Cai Jing· 2025-12-25 06:05
据齐鲁晚报消息,12月24日,山东菏泽市网店店主安先生反映,云南某职业院校高新校区学生在其店铺 购买演出服用于元旦晚会表演,演出结束后便申请退货。退回的衣物不仅出现勾丝等损坏情况,部分还 带有狐臭味,严重影响二次销售,导致其直接损失约1000元。 据安先生介绍,这批演出服于12月12日前后,由多人以个人名义陆续在其店铺下单,收货地址均填写为 云南某职业院校高新校区,总计订购十几件。"下单后学生就一个劲催发货,我这边及时安排发出,衣服 在16号左右被签收。" 安先生说,令人意外的是,18日左右便开始收到这批衣服的退货申请,截至目前,他已收到约十件退 货。 收到退货后,安先生发现衣物状况堪忧,几乎每件都存在影响二次销售的问题。 事实上,演出服装被使用后再退回的情况屡有报道。 据山东电视台"生活帮"报道,今年11月,山东菏泽曹县一网店店主王先生反映,湖南一所学校的多名学 生在他店内购买了40件演出服装。使用完后,学生们进行了退货退款。 据央广网报道,今年4月底,山东菏泽一女店主称,沈阳一职业技术学校60多位学生集体网购裙子,参加 完运动会后又集体以"质量问题"为名退货退款。 5月3日,该店主表示,已接到涉事学校相关 ...
山东一网店遭遇学生演出后“集体退货”!商家称有明显勾丝,残留着狐臭味,严重影响二次销售,学校最新回应
Xin Lang Cai Jing· 2025-12-24 12:41
12月24日,记者就此事联系到涉事学校高新校区办公室,工作人员表示,当日上午已获悉该情况,确认 涉事舞蹈的表演者均为该校舞蹈学院学生,并认为这种穿后损坏再退货的做法明显不合理。该工作人员 表示,学校已启动调查,若确认情况属实,将及时给出反馈和调解,切实保障各方合法权益。 来源:齐鲁晚报·齐鲁壹点 收到退货后,安先生发现衣物状况堪忧,几乎每件都存在影响二次销售的问题。"衣服上有明显勾丝, 还有的残留着狐臭味。"安先生无奈表示,12月19日,他通过搜索涉事学校的官方公众号,在发布的元 旦晚会相关视频中,看到一场集体舞蹈表演的舞者着装,款式、细节都跟自己店铺的演出服一样,"确 定就是我店铺的衣服。" 由于学生是通过电商平台下单,预留的联系方式均为虚拟号码,安先生无法直接联系到学校或涉事学 生。目前仅有一名学生主动通过平台向他道歉,并退还了对应货款。据了解,这批演出服单价约130 元,此次事件已给安先生造成约1000元的经济损失。 来源:齐鲁晚报 12月24日,菏泽市网店店主安先生向齐鲁晚报·齐鲁壹点记者爆料,云南某职业院校高新校区学生在其 店铺购买演出服用于元旦晚会表演,演出结束后便申请退货,退回的衣物不仅出现勾丝 ...
曾经火遍全网的曹县,现在怎样了?
Zhong Guo Xin Wen Wang· 2025-12-10 08:49
曾经火遍全网的曹县,现在怎样了? 中新网菏泽12月10日电(记者 上官云)几年前,一个网络热梗带火了曹县,这个中国北方的小城迅速在社 交平台走红,曾被网友戏称为"宇宙中心"。 如今,曹县是什么样子?从被调侃为"宇宙中心",到凭借马面裙出圈,它为何能持续吸引关注度?近 日,记者跟随"沿着水网看山东"采访团,来到山东曹县,探访城市背后的故事。 "互联网+电商",弯道超车 曹县隶属于山东省菏泽市,位于山东省西南部,鲁豫两省八县交界处,地处黄河冲积平原,古时又 称"曹州"。 现场展示的一些服饰。中新网记者 上官云 摄 "我们孙庄村以前也是靠传统的农业种植为生,后来尝试过产业转型升级,也曾去山东寿光考察,尝试 过盖大棚、种蔬菜,2013年瞅准时机,做起了电商。"孙学平说道。 据孙学平介绍,目前,村里拥有网店2600多个、表演服饰企业160余家,去年整体的电商销售额突破了5 亿元,已经形成了比较完备的产业链条。 资金投入助力产业发展 值得注意的是,水库移民后期扶持资金在孙庄村的发展中发挥了重要作用。 有资料显示,这些年来,曹县水利移民服务中心投入资金,在孙庄村建设标准化厂房、移民活动中心等 基础设施。这为电商产业的发展提 ...
年轻人的国风审美,救了这个贫困县
经济观察报· 2025-10-06 10:29
Core Viewpoint - The transformation of Cao County from a traditional agricultural county reliant on labor export to a new type of county driven by rural e-commerce took about a decade, initiated by the establishment of internet connectivity [4]. Group 1: Historical Context - Before gaining recognition for its Hanfu culture, Cao County was listed among the counties in Shandong with the heaviest poverty alleviation tasks [2]. - In 2005, Cao County exported 200,000 rural laborers, with an average monthly income of 700 to 800 yuan, contributing 1.7 billion yuan to the county's GDP of 5.65 billion yuan, accounting for approximately 30% of the total [3]. - The county's infrastructure was previously underdeveloped, with poor transportation hampering economic activities [3]. Group 2: E-commerce Development - The first e-commerce venture in Cao County began in 2008 when a local youth opened the county's first photography clothing store on Taobao, marking the start of the e-commerce era [6]. - By 2010, the first successful order was received, leading to a shift in focus towards the production and sale of performance costumes, which proved to be more profitable [8]. - The number of online stores in Dinglou Village grew from 14 in 2010 to over 100 by 2011, indicating a rapid adoption of e-commerce among local residents [8]. Group 3: Economic Impact - The average annual income of villagers in Dinglou Village increased from around 1,000 yuan to 60,000 yuan after the introduction of e-commerce [9]. - The establishment of a complete supply chain within a 5-kilometer radius around Dinglou Village facilitated the growth of the local performance costume industry [9]. - By 2024, the sales revenue of Hanfu in Cao County is projected to reach 8.75 billion yuan, with a year-on-year growth of 21.28% [20]. Group 4: Community and Cultural Influence - The e-commerce boom has created job opportunities for approximately 350,000 people in Cao County, significantly improving living standards [20]. - The local government has initiated programs to promote Hanfu culture across various sectors, aiming to establish it as a core pillar of the county's economy [20]. - The transformation has led to improved infrastructure and living conditions, with many villagers now owning new homes and vehicles [21].
曹县的“逆袭”,从一根网线开始 | 丰收新图景
Jing Ji Guan Cha Bao· 2025-10-05 03:37
Core Insights - The transformation of Cao County from a traditional agricultural economy reliant on labor export to a thriving e-commerce hub centered around the production and sale of performance costumes and Hanfu has occurred over a span of just over a decade [1][10][12]. Group 1: Economic Transformation - Cao County was previously one of the poorest counties in Shandong, with a GDP of 56.5 billion yuan in 2005, where labor income accounted for 30% of the GDP [1]. - The county's shift to e-commerce began with the establishment of online stores, particularly in the towns of Dajitown and Ancailou, which are now known as "Taobao villages" [1][2]. - By 2024, the Hanfu sales revenue from Cao County is projected to reach 8.75 billion yuan, marking a 21.28% year-on-year growth [12]. Group 2: E-commerce Development - The first e-commerce venture in Cao County was initiated by a young entrepreneur in 2008, leading to the establishment of a successful online store for performance costumes [2][3]. - The growth of e-commerce in the region has led to the establishment of a complete supply chain for the performance costume industry within a 5-kilometer radius of Dajitown [5]. - By 2021, the establishment of a Hanfu live-streaming base in Ancailou has significantly boosted local sales and engagement in the Hanfu market [11]. Group 3: Community Impact - The rise of e-commerce has dramatically improved the living standards of local villagers, with average annual incomes rising from around 1,000 yuan to 60,000 yuan [4][13]. - Infrastructure improvements have transformed the village environment, with new housing and amenities becoming commonplace, including luxury vehicles [14]. - The e-commerce boom has created approximately 350,000 job opportunities in Cao County, allowing residents of all ages to participate in various roles within the industry [12].
以赛育才锻造乡村振兴“生力军” 2025农村电商带头人赛事活动总决赛在山东曹县收官
Sou Hu Cai Jing· 2025-08-22 08:36
Group 1 - The event, organized by the China International E-commerce Center, aims to discover and promote rural e-commerce leaders and exemplary cases, aligning with the national rural revitalization strategy [1][12] - Over 400 rural e-commerce practitioners participated in the competition, with 30 top finalists competing in the national finals held in Caoxian, Shandong [1][4] - The competition focused on brand building and innovative marketing models for agricultural products, showcasing the vitality and innovative application of new technologies and ideas in rural areas [4][12] Group 2 - The competition adopted an "incentive training" model to cultivate a new generation of rural e-commerce talents who are practical and capable of teaching others, addressing the talent shortage in rural e-commerce [12] - Caoxian is recognized as a leading county in rural e-commerce, with a focus on developing a comprehensive industrial chain including Hanfu, crafts, and pet products, boasting 21 Taobao towns and 181 Taobao villages [16] - The award ceremony will take place on August 21, during the "E-commerce Empowerment, Linking Rural Areas" event, where winners will serve as role models for rural industry upgrades [16]