Group 1 - The core viewpoint emphasizes the importance of small service innovations in enhancing the overall tourist experience and city reputation during peak travel times [1][2] - The tourism market has shifted from a rough development model to one focused on quality service, highlighting the significance of comfort and convenience in the consumer experience [2][3] - The level of service refinement is becoming a key indicator of a region's consumption environment and a critical factor in shaping urban competitiveness [3] Group 2 - Cities are increasingly adopting a "tourist-first" and "people-oriented" approach, addressing visitor pain points through improved service systems and quality environments [2][3] - Effective urban governance is essential for delivering meticulous services, requiring coordination among various departments and a robust management framework [2] - The transformation from a "management-oriented" to a "service-oriented" approach in urban governance enhances both the effectiveness and warmth of city services [2]