Core Insights - The forum highlighted the importance of collaboration with AI robots in transforming service ecosystems, emphasizing six core capabilities that robots should possess: learning, adaptability, interaction, autonomy, emotional intelligence, and social integration [2][6][10]. Group 1: Robot Capabilities - Robots are expected to handle complex, repetitive tasks traditionally managed by hotel managers, allowing human workers to focus on higher-value activities [4][12]. - The six dimensions of robot capabilities are essential for effective collaboration: learning ability, adaptability, interaction ability, autonomy, emotional intelligence, and social intelligence [6][10][11]. - Robots must have clear objectives, controllable processes, traceable results, and responsive feedback mechanisms to enhance operational efficiency [10]. Group 2: Market Applications - Over 34,000 hotels have adopted the company's robots, which have completed 500 million service tasks and traveled over 20.33 million kilometers in 2024 [6][10]. - The integration of robots into various sectors, including hotels, hospitals, and factories, is seen as a pathway to achieving intelligent upgrades and improved customer experiences [10][12]. - The company aims to explore new products and services in diverse environments such as airports, hospitals, and communities, emphasizing the need for collaboration to expand robot applications [12][14]. Group 3: Future Vision - The company envisions a future where robots will seamlessly deliver services, enhancing human productivity and allowing individuals to focus on more meaningful tasks [13][14]. - The emergence of robots is viewed as a catalyst for societal progress, with the potential to create a new "robot dividend" that complements human capabilities [10][14]. - The company is committed to advancing the collaboration between embodied and disembodied intelligence to benefit humanity across various industries [4][14].