助力行业服务水平持续提升 2025年中国民用机场服务质量评价启动会暨评审员培训举办 10月10日—11日，2025年中国民用机场服务质量评价启动会暨评审员培训在内蒙古呼和浩特举办。本次 会议由中国民用机场协会、中国民航科学技术研究院和中国民航报社共同主办，共计800余人通过线上 和现场方式参会。 会上，主办方介绍了2025年民用机场服务质量评价工作安排。2025年，评价工作对年旅客吞吐量100万 人次以上的107家机场，从旅客满意度、航空公司满意度、航班正常、投诉管理4个维度开展评价；同 时，对1000万—2000万人次的14家机场开展专业评审。主办方明确各参评机场以民航局"服务提振消费 年"主题活动的总体要求为指导，千万级机场重点关注枢纽机场的标杆引领作用，中小机场重点关注通 达性和基础服务保障能力，以增强用户满意度及旅客满意度为目标，与航空公司及驻场单位一道形成合 力，共同提升民航服务水平。 2025 年中国民用机场服务质量评价启动会暨评审员培训举办 今年6月，主办方发布2025年机场服务质量评审员选拔通知；7月—8月进行评审员申报资料收集整理和 评审员资格初审，共有685人通过资格初审，经培训考试获得评 ...

《中国民航报》、中国民航网 记者郭瑛 报道：2025年国庆中秋双节假期（10月1日-8日），广州白云机 场累计保障航班1.26万架次，接送旅客195.05万人次，日平均保障航班1577架次、接送旅客24.77万人 次，同比分别增长4.20%、4.53%。其中，10月1日单日接送旅客25.71万人次，创假期峰值。 （陈俊沛 / 摄） 服务升级打造舒适体验 假期期间，白云机场推出多项服务新举措。T2国际区域新增66个智能休息舱，总数增至116个，安检内 外均有布局。安检内休息舱距登机口平均步行时间不足5分钟，完美适配中转旅客需求。舱内配备可调 节灯光、人体工学电动躺椅及独立新风系统，提供"一客一用"洗漱用品，执行"一客一消+每日两次紫外 线消毒"标准，夜间入住率超95%。 （戴穗恩 / 摄） 精准保障助力顺畅出行 为应对双节客流高峰，白云机场提前部署全链条保障方案，重点强化"机位分配、行李保障、值机服 务、旅客安检"等核心岗位力量，发挥运管委协同优势统筹资源调度，提升航班运行保障效率。针对节 前台风天气影响，机场联合气象部门建立高频研判机制，联动航司制定应急预案，同时完成全流程设备 检修，在自助值机、托运等密集区 ...

宁波机场启用T2阳光爱心服务中心，为老弱病残孕等特殊旅客提供专属休息区。"机场—酒店"双向行李 直送服务在原有基础上新增15家四星、五星级酒店合作，解决旅客行李周转难题。温州机场持续推 进"通程航班+服务升级""一票到底、行李直挂"让转机无缝衔接。"中转四免"服务，包括隔夜中转免费 住，免费餐饮、免费接驳和行李寄存，全面保障旅客全程无忧。值得一提的是，"双节"期间杭州机场还 将推出"云端快闪""温暖市集"等特色活动，宁波机场为往来旅客准备了"家团圆·国昌盛"系列活动，让旅 客在出行途中感受浓厚节日氛围，开启愉快的假日旅程。 面对国际客流增长趋势，浙江机场重点优化通关效率，提升国际旅客出行体验。杭州机场联合航司，推 出系列便捷举措，进一步扩大电子登机牌覆盖范围。目前，大韩航空和全日空航空等航司出境航班已全 面支持电子登机牌乘机服务。旅客提前在手机端完成值机，若无托运行李，可直接凭电子登机牌和证件 （浙江省机场集团供图） 《中国民航报》、中国民航网 记者赵瑜 通讯员余可心 报道： 今年"国庆""中秋"双节期间（10月1日至8 日），浙江省航空出行需求旺盛，全省机场预计保障进出港旅客220万人次，日均27.5万人次 ...

针对首乘旅客、中转旅客、无陪老人及儿童等特殊群体，潍坊机场持续完善服务细节，设立"首次乘机 问询岗"，提供"一站式"引导服务；在安检区域设置"特殊旅客绿色通道"，确保优先通行；同步更新服 务指南内容，提升信息指引的实用性与清晰度，让每一位旅客都能感受到贴心、专业的服务保障。 为营造浓厚的节日出行氛围，潍坊机场在候机楼内精心策划并布置，将传统节日元素与现代服务场景融 合。节日期间，潍坊机场将在候机大厅、值机柜台、安检通道等核心区域推出"国风庆团圆"主题文化活 动，旅客将有机会参与"巧手制宫灯""月满赠心意""锦绣映双节"等系列互动体验，在旅途中沉浸式感受 中华优秀传统文化的独特魅力，体验潍坊机场所传递的人文关怀与服务温度。 为做好假期出行高峰服务保障工作，潍坊机场提前研判、科学调度，通过增派现场服务人员、前移服务 点位、加开人工值机柜台、动态调整安检通道数量等措施，有效提高旅客通行效率。同时，"红马甲"志 愿者与"学雷锋"服务岗协同联动，开展流动巡岗与零距离引导，确保旅客问询及时响应、秩序井然有 序。 《中国民航报》、中国民航网 记者许晓泓 通讯员巩传陟 报道：今年国庆中秋小长假期间，海南控股旗 下潍坊机场将紧 ...

三亚凤凰机场航站楼人潮如织 其中，海口美兰机场预计完成航班起降4280架次、旅客吞吐量63.27万人次、货邮吞吐量3600吨，三亚 凤凰机场预计完成航班起降3000架次、旅客吞吐量50.4万人次、货邮吞吐量1350吨，琼海博鳌机场预计 完成航班起降96架次、旅客吞吐量1.34万人次、货邮吞吐量5.3吨。同时，海南机场集团积极拓展境外航 线市场，9月26日，海口美兰机场正式开通海口—雅加达航线；三亚凤凰机场计划于10月8日开通三亚往 返明斯克航线、10月11日开通三亚往返吉隆坡航线，为国庆中秋佳节计划出境游的旅客带来更多便利。 《中国民航报》、中国民航网 记者许晓泓 报道："国庆+中秋"（10月1日—10月8日）8天长假即将来 临，双节假期海南旅游需求呈现增长势头。美团旅行数据显示，海南国庆中秋假期文旅预订量增速 125%，成为国庆中秋假期全国文旅预订量增速TOP1目的地。海南控股旗下海南机场集团岛内海口美 兰、三亚凤凰、琼海博鳌三大机场计划保障航班起降7376架次，预计运输旅客115万人次，货邮吞吐量 预计达到4955吨，同比分别增长2.4%、1%、7.6%。 海口美兰机场出港旅客排队值机 海口美兰机场 T1 ...

Core Points - Ganzhou Ruijin Airport in Jiangxi officially commenced operations, enhancing regional connectivity and transportation infrastructure [1][2][3][4] Group 1 - The airport is expected to boost local economic development by facilitating tourism and trade [1][2] - It is part of a broader initiative to improve air travel access in Jiangxi province [3][4] - The new airport will serve as a critical hub for both passenger and cargo flights, aiming to increase air traffic in the region [1][3]

Core Insights - Daxing Airport has welcomed over 182 million passengers and handled more than 1.34 million flights in its six years of operation, with a passenger volume of approximately 39.1 million as of September 24 this year, representing an 8% increase compared to the same period last year [1] Group 1: New Services and Enhancements - Daxing Airport launched seven new services covering boarding, security checks, overnight stays, ground transportation, and international travel [1] - The airport has introduced overnight services, including 14 free rest areas, economical rest zones starting at 20 yuan, 373 massage chairs, and 135 24-hour resting rooms [1] - Travelers can order overnight essentials such as eye masks, blankets, and inflatable pillows, and access shower facilities, dining, charging stations, and internet services [1] Group 2: Security Check Improvements - Daxing Airport upgraded two dedicated easy security check channels, reducing the average inspection time by approximately 3 minutes compared to regular channels [2] - The easy security check requires prior reservation, but subsequent trips do not require rebooking after the first successful reservation [2] Group 3: Promotional Activities - The airport initiated a two-day 925-themed carnival market and offered a series of exclusive online promotions for travelers [3]

Core Points - Super Typhoon Haikui is approaching Hong Kong, leading to significant disruptions in flight operations at Hong Kong International Airport [1][2] - The Airport Authority has advised travelers to check with airlines for the latest flight information before heading to the airport [1] - Emergency response teams, including over 1,000 personnel from various departments, will remain on-site to manage the situation [2] Group 1 - Flight operations will be greatly reduced after 6 PM on September 23, with only a few flights remaining, and a significant impact on all flights expected on September 24 [1] - The airport will maintain its three-runway system and keep the passenger terminal open during the storm [1] - Temporary resting areas will be set up in the terminal, providing chairs, mobile charging facilities, and basic supplies for travelers [1] Group 2 - Most food outlets and shops in the terminal will remain operational, with some open 24 hours [1] - Road transport services to and from the airport will be temporarily affected once the No. 8 signal is issued, with buses gradually suspending service [1] - The emergency response center at the airport is prepared to activate once the No. 8 signal is issued, with a gradual resumption of flight operations expected from late Wednesday to Thursday [2]

Group 1 - The 2025 ACI Airport Experience Global Summit opened in Guangzhou, marking the first time this premier aviation event is held in China, attracting airport managers and industry leaders to explore future directions for airport service enhancement and human experience transformation [1][2] - The summit focuses on the global trend of airports transitioning towards smart and human-centered services, showcasing the application of innovative technologies such as artificial intelligence, biometrics, and immersive technologies to create a seamless, inclusive, and memorable journey for travelers [1][2] - According to ACI's forecast, China's airport passenger throughput is expected to exceed 3 billion by 2042 and reach nearly 3.9 billion by 2053, highlighting the immense potential and vitality of the Chinese aviation market, which provides rich application scenarios for global airport industry innovation [1] Group 2 - Guangzhou Baiyun International Airport is experiencing continuous growth in passenger volume, ranking 10th globally in aircraft movements with 512,004 takeoffs and landings in 2024, a 12.3% increase year-on-year, and 9th in cargo throughput with 2.3737 million tons, a 16.9% increase [2] - The summit will feature multiple thematic discussions and industry experience exchanges centered on "reshaping the human experience," along with the ASQ awards ceremony, where 95 airports received 181 awards, including 10 airports recognized in the ACI Director General's Excellence Airport list [2]

Core Viewpoint - The company reported a revenue of 6.353 billion yuan for the first half of 2025, reflecting a year-on-year increase of 4.8%, while the net profit attributable to shareholders reached 1.044 billion yuan, up 28.1% year-on-year. The growth in non-aeronautical revenue remains under pressure, particularly in the duty-free segment, which requires further observation for recovery [1][3][4]. Group 1: Financial Performance - In Q2 2025, the company achieved a revenue of 3.181 billion yuan, marking a 4.8% increase year-on-year, with a net profit of 525 million yuan, up 22.4% year-on-year [1][2]. - For the first half of 2025, the total passenger throughput at Pudong and Hongqiao airports reached 65.76 million, a year-on-year increase of 8.9%, with aeronautical revenue at 2.916 billion yuan, up 8.4% [3][4]. - The company's operating costs for the first half of 2025 were 4.676 billion yuan, a decrease of 0.3%, leading to a gross profit of 1.677 billion yuan, which increased by 22.3% [4]. Group 2: Non-Aeronautical Business - Non-aeronautical revenue for the first half of 2025 was 3.437 billion yuan, showing only a 1.9% increase, with duty-free supplementary agreement revenue declining to 628 million yuan, down 0.2 million yuan [3][4]. - The company is focusing on enhancing the monetization potential of non-aeronautical services, including retail and dining, as the duty-free segment continues to face challenges [1][4]. Group 3: Future Outlook and Valuation - The company anticipates steady growth in airport traffic, although it is still recovering from the impacts on its duty-free business. The potential for revenue generation from non-aeronautical services remains a key area for future growth [1][4]. - The profit forecasts for 2025-2027 have been adjusted downwards due to slow growth in non-aeronautical revenue, with projected net profits of 2.195 billion, 2.686 billion, and 3.071 billion yuan respectively [5].